Please acknowledge and reward Kristie Nicholson with Goodyear Auto Service, Lenexa, KS for the exceptional service she provided on July 4th. I had a screw in the sidewall of my Goodyear tire. I called the store and was surprised Kristie answered the phone at 3 p.m. and told me to bring it in. This tire had been discontinued and out of stock. Kristi started a search and after several calls found a tire at another store. The other manager was closing for the holiday but would drop off the tire on his way home. The tire came in, Kristie changed and balanced the tire, and checked the other three. I walked out of the store at 4:55. This was an emergency for me because of a critical trip the next day to Michigan. I am a long time Goodyear customer and purchase multiple sets of tires each year from this store. Kristie is a hard working, dedicated, customer focused employee who proactively practices excellent customer service. A rare quality and skill set. An old sales adage, “it costs 5 times more to acquire a new customer than retain an existing customer”. Kristie did an excellant job in solving my problem as well as retaining a customer for Goodyear. Please keep this in mind when it’s time to recognize and reward high performance employees. Kristie is at the top of the list.
JW
Jeanie Wade-Nagle
Jun 26, 2026
I was visiting friends in Lenexa Kansas and had a flat tire. My friends recommended Goodyear. I went there and I told Jerry Wendt I needed to get back to Iowa the next day. Jerry was very helpful and had my tire fixed and I was back on the road in a short time. I really appreciated the helpful, quick service.
MS
Mandi Strange
Jun 15, 2026
Amazing service from GoodYear today. Thank you Adam for taking care of the flat, and it was done so quickly! Very grateful, as I had no appointment. They found a broken screw and made a quick repair.
WH
Wags Heitner
Jun 12, 2026
I don't write reviews often, but this location and specifically Jerry have earned every star and then some.
I'll be honest: before I found this Goodyear, I had gone through my share of disappointing experiences at other tire shops. Overpriced tires that underdelivered, brands that made big promises and came up short, and a general feeling that I was just another transaction. That changed the moment I came here.
From my very first visit, the service felt different. Jerry took the time to actually listen, understand what I needed, and point me in the right direction without any pressure or upselling. He even worked with me on pricing to make sure I was getting a fair deal, something I never experienced at other shops. He treated me like a customer worth keeping, not just one worth closing. And that made all the difference. Once I experienced that kind of honest, straightforward service, I never went back to anywhere else.
Over the years, this team has consistently come through for me. Whether it's routine maintenance or something more urgent, I always leave feeling confident that the job was done right at a fair price. There's a real integrity to how they operate here, and that's rare in the auto service industry.
Shoutout to Jerry specifically. You've built real trust with me, and that's not something I give easily after being burned before. You and the rest of the team at this location are the reason I keep coming back, and will continue to for years to come.
If you're in the Lenexa area and need tires or any auto service, don't overthink it. Come here, ask for Jerry, and you'll see exactly what I mean. Highly recommend. 5 stars, no question.
CD
Cassidy Duffy
Jun 11, 2026
Every-time I need help with my vehicle, Jerry and everyone at Goodyear have been so helpful. I always know they will take care of my me and my car. I will always come back to this location!