Enterprise Rent-A-Car

Reviews

• BL

  Becky Lambert

  Aug 22, 2026
  2.0
  They gave me a Mitsubishi that was not washed was missing a hubcap and smelled funky inside. Not worth $30/day but its the insurance company that's screwed there; the only highlight. It was an embarrassment to drive.
• LG

  Lance Guthrie

  Aug 12, 2026
  1.0
  Worst rental experience I have ever had in my life. I returned a vehicle they said had no damage that was caused by me. They even gave me my fifty dollar deposit back. They claimed there was hail damage on the vehicle. There was no I could see then preceded to tell me I owe them 3,000 dollars and I would I be putting through my insurance or paying out of pocket. I obviously said insurance and claimed I owed a five hundred dollar decutible. So I get my deposit back though supposedly I owe you three thousand dollars. Scam artists I told them they would never get my business or in my name through Progressive insurance again. Con artists stay away and go to Hertz!
• RF

  Ryan Fine

  Jul 21, 2026
  5.0
  Sam at the Emporia location was great to deal with. He answered all my questions and was very helpful in the rental process.
• KL

  Kari Ludes

  Jun 7, 2026
  2.0
  We scheduled pick up for 9 a.m. Saturday morning. I booked the car a week in advanced, and chose the earliest pick up so we could start our 16 hour drive as soon as possible. We arrived to our appointment to find out they hard zero vehicles for their 13 reservations for that day. 13 people that they were screwing over. They close at noon on Saturdays and aren't open on Sundays. Pretty much, we were told we were out of luck unless a car magically appears in the 3 hours before close. We had reservations in place for our vacation that were booked 6 months in advance, and past the 24 hour prior cancelation for a refund. So we would be out all that money because we trusted in this company for a car rental. What really upsets me, is that they knew the day prior that they didn't have any rentals for the next day's reservations and couldn't give us an adequate notice. After spending 3.5 hours scrambling to figure out another option, we got a call that a car was returned. The only reason I gave them 2 Stars instead of 1, when really this company deserves zero, is because the guy working got the car cleaned up and ready for us after they closed. We made it to our vacation, but was put almost 5 hours behind that ate into the first day of our vacation.
• MR

  Mitch Russell

  May 30, 2026
  1.0
  I’m stranded in Emporia due to Enterprise’s failure to provide a reserved car. I have to be in Kansas City for a flight & there are no other rental companies open in Emporia. They all close at 12pm. a reservation for a car this morning at 9am. The agent called & said they left me a message, but there was no message. I arrived at 9:15 after having to wait for cyclists to clear due to Unbound. The agent told me there were only 2 returns yesterday & they had issues for which the cars could not be rented. 3 of us had reservations at 9am & another 10 later in the day. They assured me that they would call me when they had a return. They called me to say a car that had been smoked in that had ashes was available. I refused the vehicle. I did not hear from the agent again. I called before the location closed & got voicemail. I called again shortly after the closed & got voicemail. About :10 afterwards I called customer service. Spoke with an agent who worked my ticket in & said management would call me in :20. After :23 no call from management, so I called customer service again & was sent to escalation. Was told I would hear as soon as possible about getting a vehicle to me. As soon as possible is not what I was promised in my 9am reservation nor is it an acceptable response when Kansas City is less than 2 hours away. It’s 2 hours since the Emporia location closed & certainly there is 1 vehicle in the Kansas City area. Emporia Tourism can you help me!!!

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