Paul's Auto Yard

Reviews

• CF

  Chariti Fisher

  4 days ago
  5.0
  I love going to this junkyard. My favorite! Special thanks to Hercules and Julien for all their help. Parts were perfect and helped me find just what I came for at a good deal as well. I always leave with a smile! One of a kind place!
• SG

  Sean Grady

  Sep 3, 2026
  5.0
  I went to the Westville location to scrap some aluminum and brass. This was only my second time and Jeremy helped me out ton. He was really patient and educated me on how to identify all the different metals. He patiently showed me how to sort everything out so I could get the best price and make things easier. I learned a lot and the prices were great. I'll definitely be going back to Paul's.
• SM

  Shane M

  Aug 25, 2026
  5.0
  Staff is nice and helpful and the place is filled with treasure
• JC

  Jennifer Crawford

  Aug 24, 2026
  1.0
  OH MY!! I am absolutely shocked and disgusted by the way I was treated! NEVER have I ever been spoken to or treated so disrespectfully by someone who is supposed to be providing customer service. I have dealt with this business before and have never experienced anything like what happened during this phone call. The young lady who answered the phone seriously needs additional customer service training—or perhaps needs to reconsider working in a position that requires dealing directly with customers. Her attitude, lack of professionalism, and complete unwillingness to simply listen to what I was asking were unbelievable. I called with what should have been a very simple question. She misunderstood what I was asking, so I calmly repeated myself and tried to clarify my question. Instead of listening or attempting to understand what I needed, she hung up on me! Thinking perhaps the call had been disconnected, I called back. I explained that I had just been hung up on, and rather than apologizing or trying to resolve the situation, she responded with, “IT WAS ME.” I honestly could not believe what I was hearing. I once again tried to explain why I was calling and repeated my question. Since she apparently could not—or would not—help me, I asked if she could simply take down my phone number and have her boss call me back. Apparently, even that was too much to ask. She told me that she could not take my number for her boss to call me back and then HUNG UP ON ME AGAIN! Twice. I was deliberately hung up on TWICE for simply asking a question and requesting to speak with someone who could help me. RUDE, UNPROFESSIONAL, AND COMPLETELY UNACCEPTABLE! Customer service is about listening, communicating, and treating people with basic courtesy and respect—even when there is a misunderstanding. There was absolutely no reason for this situation to escalate the way it did. I wasn't asking for anything unreasonable. I simply had a question and wanted an answer or, at the very least, the opportunity to leave my contact information for someone else to call me back. What makes this even more disappointing is that I have never been treated this way by this business before. That is why this experience was so shocking to me. One employee's behavior can completely change the way a customer views an entire business, and unfortunately, this interaction left an extremely negative impression. I am beyond disappointed and disgusted by the way I was treated. No customer should call a business with a simple question and be spoken to disrespectfully and deliberately hung up on—not once, but TWICE. I truly hope management addresses this situation because this is NOT how customers should be treated. Absolutely unacceptable. SHAME ON HER!
• SB

  Sarina Bonilla

  Aug 8, 2026
  1.0
  They need to be more organized regarding the information handled by all employees and the system; we drove nearly two hours for a spare part they had confirmed was in stock, only to find out upon arrival that it wasn't there because they hadn't updated their system.