Pilot Travel Center

Reviews

• RM

  Rachel Mariacher

  2 days ago
  1.0
  Night staff, Pam was totally unhelpful. They allowed trucks to block us in and refused to do anything. She then said our "coworkers" are the ones who parked there. We'll Pam your coworkers at the TA wouldn't have allowed them to park there in the first place. We will remember your unwillingness to do your job and that of your previous shifts coworkers at Pilot.
• FH

  Frank henry

  Oct 8, 2026
  2.0
  STORE 242. Ordered @ 0930 for a pickup @ 1030 food was not available till 1100. Just waited. Staff was Very nonchalant. Store manager "we sent it back when we got it"Nothing I can do sorry do you want a refund. Felt very dismissive! Lost a customer who gets food there frequently. As a matter of fact will ban all pilot store locations for gas also!
• RB

  Reggie B

  Oct 4, 2026
  2.0
  Place is full of gnats. Drink stations , bathrooms and mcdonalds. All have gnats! EVERYWHERE! Its disgusting. Customer service is decent. Only reason I gave a 2 star
• JD

  J. D

  Sep 28, 2026
  1.0
  I paid $18 to reserve a parking spot, and when I arrived at 1 a.m., all the reserved spots were taken. What’s the point of paying to reserve a parking spot if you’re not actually going to have a spot reserved for you? And why should I, as someone who actually paid for a spot, have to figure something out for myself at 1 a.m., while some inconsiderate driver who parked in my spot without paying gets to sleep peacefully?
• LI

  Leo Ibrahim

  Sep 3, 2026
  1.0
  I experienced very disrespectful and unprofessional treatment at this location. I chose not to escalate the situation because I wanted to avoid any confrontation and maintain my self-respect. I purchased water, juice, a hamburger, and a pair of mud boots. When I went to pay, I told the cashier, whose name was Daniel, that I could not find a barcode on the mud boots. He told me, “If there is no barcode, I cannot sell them to you.” I politely responded, “I don’t work here, so what would you like me to do?” At that point, another employee came over, and unfortunately, her attitude was even worse. She began speaking to me in a harsh and disrespectful manner, telling me, “Take a breath and don’t talk; there are children here,” as if I had done something seriously wrong. I did not insult anyone, threaten anyone, or behave inappropriately. I was simply trying to purchase an item that did not have a barcode. I felt humiliated and disrespected by the way I was treated, especially in front of other people. I chose to walk away from the situation rather than allow it to turn into an argument. I sincerely hope management reviews what happened, including any available security camera footage, and addresses the way customers are treated at this location. No customer should be spoken to or treated this way simply for asking how to purchase an item without a barcode.

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