Tom & Ed's Autobody of Schererville

Reviews

• MB

  Morrissa Robinson (Moe Blue)

  Sep 18, 2026
  5.0
  TOP TIER STAFF, CUSTOMER SERVICE, COMMUNICATION AND WORK!!! I hope to never NEED more work...but if I do, I'll definitely be coming here!
• LL

  LL

  Sep 15, 2026
  1.0
  If you have a bmw and they are in your network don’t go here. I was happy there was a bmw certified shop right by the bmw I get my x3 serviced at and was in my network after someone hit me on the highway. I didn’t have extensive damage, they said it wouldn’t take long. It did, I was fine with that because I understand parts are hard to find etc. and I had a rental. This is how I got it back, flare sticking out, my battery drained and my top part of my door panel not attached. Gerald, the person in charge of my case hit the flare when I alerted him to it sticking out. That didn’t work. They ordered the new piece, during the waiting time my car was hitting bumps hard on the highway,my insurance approved an alignment. Called, let Gerald know. Brought it in 8/11, was supposed to be done end of day. Tornadoes hit, understood it wasn’t done. When I called a week later, Gerald forgot they had my car. He said it would be done end of day. I went in and he tried handing me my keys, I said oh no, I need the sheets from the alignment “OH you wanted that done??” He huffed and rolled his eyes at me. This is infront of customers waiting in the lobby. I checked my car, had multiple alerts come up. I asked Gerald if he took notes on what needed to be done, he said yes but not in this case. From then on I only spoke with Andrew, he got things done in a timely manner, however he was supposed to get my rental covered for an extra few days and that didn’t happen. Ended up needing a new battery as well. All together this took from end of June-end of August. This whole experience has been the absolute worst, save yourself the headache and go somewhere else. The only reason why I would give more stars is because Pam (receptionist) is the best ever. Oh ps. Also someone spilt sugary coffee On my passenger side door frame, opened it to an insane amount of ants. Will be contacting bmw concerning their certification. Getting my car back in that state is unacceptable.
• JH

  Johnita Harris-Lee

  Jul 7, 2026
  4.0
  Vehicle was completed earlier than originally stated.
• LS

  L Stephan

  Jul 6, 2026
  5.0
  We are extremely happy with the repair work performed on our 2014 Honda Odyssey. Pricing was very fair and Customer Service was great— Gerald in particular was wonderful to work and kept us updated as needed. The work was completed on time and delivered as promised.
• RK

  Ryan Kutzer

  Jun 30, 2026
  1.0
  Took over 5 days to have a damage estimate done on my car after an accident, after being sent to them by State Farm as a State Farm accredited shop. When I called to ask about the status of the estimate I was met with defensiveness and hostility. Left another review before this one but they had it pulled. Incredibly shady lazy people other than Pam the receptionist who was very professional.

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