Rochester Ford

Reviews

• AB

  Angela Brunk -Bennett-

  3 days ago
  5.0
  Brent did an outstanding job getting us in last minute today for an alternator as we were leaving for vacation! My expedition was in the previous month and there was a repair miscommunication, they resolved it efficiently and gave me a free wash voucher for the inconvenience. Things happen but they were willing to make it right and that was appreciated.
• CH

  Crystal Harvey

  May 21, 2026
  5.0
  My parents and I are traveling and yesterday their check engine light came on in their 2020 Ford F150. We felt a misfire at anything above 55mph while trailing their camper. We were on our way from Ohio to Indiana, we stopped at 2 Ford dealerships in Ohio, neither could get us in quickly. We then called 2 more Ford dealerships in Indiana, near where our reservations were in Plymouth, no luck, as a matter of fact one of them told us they couldn’t get us in until June 8th and they are already 4 days behind on the work they already have lined up. I get being busy, but what about emergencies like we were facing? So we tried one last dealership, the Ford in Rochester, Indiana, and we spoke to Brooke, who was fantastic and let us know she would get us in at 10am the next morning, since we were arriving in Indiana after their business hours, and get their truck diagnosed by early afternoon. She delivered. By 11am Brent came and gave us our diagnosis, of course my parents agreed to have the work done so we could get home safely, and we were on our way out the door by 2:30pm. They were amazing! We would recommend this dealership to anyone local or traveling, like ourselves. WELL DONE!
• TJ

  Taylor Jones

  Mar 30, 2026
  2.0
  I bought my truck from Rochester Ford two years ago, and to be fair, the sales experience was genuinely positive. Fast forward to last November/December, when I had the engine block replaced under warranty at another Ford dealer. Then, a few weeks ago, while passing through town, my check engine light came on. Since the truck had a brand new block in it, I figured I would stop in, say hello to the salesman I had worked with, talk trucks for a minute, and even ask about finding my fiancée a brand new Expedition. He was off that day. Instead, I was greeted by an older, heavier gentleman up front whose entire demeanor could best be described as, “What do you want?” He hit me with a flat, monotone “what can I do for you,” looked confused the entire time I was explaining myself, and generally acted like I was speaking another language. I consider myself pretty well spoken and present myself just fine, yet this interaction had me genuinely second guessing whether I was somehow being unclear. I was not. He then walked me back to service, essentially dropped me off with the service writer, said, “This guy is having issues with his truck," looked at me and said "Tell this guy what you told me,” and promptly disappeared back up front. I explained the truck’s history, told the service writer I had bought it there, and asked if they could do a quick code scan just to tell me whether I was dealing with something serious. If it had been serious, they would have had the job. No question. The truck is covered under a Ford Premium Care warranty, the engine work was still under a Ford warranty, and even if it had not been warranty-related, I have the money to fix whatever it is because I need this truck on the road as much as physically possible. Instead, I was told they couldn't find me in their system and that they were too busy to take two minutes to hook up a scanner unless I first paid a $175 diagnostic fee. That was the moment the whole thing went from disappointing to ridiculous. I went gambling and left. I drove straight to my regular Ford dealer in Bremen on my way home and the difference was night and day. They practically took the keys out of my hand when I walked in. Thirty minutes and $100 later, the issue was fixed. It was a simple electrical pin/connector problem, and I was back on the road. So naturally, seeing Rochester Ford plaster “No Gimmicks” all over the tri-county area feels a little laughable after an experience like this. It really makes one wonder how quickly that $175 “diagnostic fee” might have snowballed into something much bigger for what ended up being a $0.50 connector issue... I did not leave a review right away because, at the time, it felt petty and like a waste of my breath. But I passed through town again today and was reminded of just how absurd the whole experience was. What is most disappointing is that they managed to sour a genuinely good sales experience over something so minor and so avoidable. A quick scan, a little courtesy, and the bare minimum level of professionalism would have gone a long way. Especially considering I am actively in the market for a brand new Expedition for my fiancée. Had the service department been even remotely helpful instead of dismissive and off-putting, I would have gladly let them handle the repair and paid whatever was necessary. Sales may have earned my trust once. Service made sure they lost it. To be frank, I am beyond confident I would have received better help at AutoZone or O’Reilly’s. At least there, they probably would have scanned the code, sold me the wrong part, and tried to throw in windshield wipers while they were at it, and somehow it still would have been a better experience than what I got from Rochester Ford’s showroom and service counter. Silly me for assuming the local Ford dealership would do better. Shop around, folks.
• DD

  Daniel Desonia

  Mar 17, 2026
  4.0
  Nice local dealer, but watch your service charges, I've had almost 100 extra in charges on my oil change last 2 visits.
• CP

  Christy Pearson

  Mar 10, 2026
  5.0
  GREAT service for my existing truck for many years!! Super easy and straightforward buyer experience on my new vehicle.