Enterprise Rent-A-Car

Reviews

• MT

  Michael Taber

  1 day ago
  5.0
  From the time I arrived Thursday to pick up the van I had rented, to the turning it back in yesterday morning. The staff at the store was absolutely amazing. Everything was explained thoroughly and I couldn't been happier with my experience. Great Customer Service equals a Great Customer experience. 🙂
• BG

  baby girl

  2 days ago
  5.0
  CHASE IS THE BEST!!!! HE MADE MY HORRIBLE EXPERIENCE TURN INTO A FREE DAY RENTAL (BETTER THAN NOTHING ;) ) ! SO I WILL STAND ON MY WORD AND GIVE A 5 BUT THIS IS JUST FOR YOU CHASE!!!! OTHER WISE IT WOULD DEF. BE A NEGATIVE STAR!!! THANKS FOR BEING GREAT!
• RB

  Robert Bundrick

  2 days ago
  5.0
  The lady I dealt with is very knowledgeable, polite and willing to make the customer happy. Such a pleasure to deal with her!! MARION, Indiana
• LP

  Layna Pavey

  Apr 28, 2026
  1.0
  Argued with my husband that they “called and canceled” our reservation. I had no voicemails or calls from ANYONE on Thursday the 23rd of April. That the woman working the from desk, supposedly “called me on”. She argued with my husband that they didn’t have one. We left called Anderson who informed us that it in fact was not canceled and found easily with our RESERVATION NUMBER. Switched it from the Marion store to Anderson. Won’t deal with Marion ever again. Wouldn’t recommend to anyone to use the Marion location
• MC

  Megan Cook

  Apr 13, 2026
  1.0
  I gave Enterprise ample time to resolve this before leaving a review. After my vehicle was wrecked, I was initially placed in a Nissan Rogue. The branch manager informed me I would need to swap it out once other vehicles became available. When I returned, I was told I would receive a full size sedan, but was instead given a Nissan Sentra (a compact), which is a downgrade. When I raised concerns, the manager incorrectly stated that the Sentra is a midsize vehicle comparable to a Malibu. She also told me no upgrades were available unless I paid out of pocket, and later claimed only Sentras were available at all. However, my insurance provider, Progressive Insurance, confirmed they had approved and communicated payment for an upgrade. I was also informed that Enterprise reported that I had requested to be removed from the Rogue, which is untrue. I ultimately had to resolve the situation myself by driving 45 minutes to another location, using my own gas, to obtain the correct vehicle. Despite repeated calls to customer service over nearly two weeks, I have yet to receive the promised follow up from an area manager, reimbursement for gas, or a proper resolution. This situation could have been avoided entirely if I had either remained in the Rogue or been placed in the correct vehicle category initially. Being downgraded, especially when an upgrade was approved, is unacceptable.

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