Enterprise Rent-A-Car

Reviews

• VS

  Veronica Sallee

  May 11, 2026
  2.0
  I’ve been waiting an hr and twenty minutes so far for someone to pick me up from Penske. It’s a couple minutes away and we have called 3 times and each time they say I’m sorry we are sending someone right away.
• SC

  Shondraha Cockrell

  May 8, 2026
  2.0
  They moved my pick up time back an hour 20 minutes before the pick up time, as I was driving to them. But it still took an additional 40 minutes once I arrived.
• PS

  Phyllis Simpson

  Apr 23, 2026
  5.0
  Thank You! 😊
• SM

  Stephanie “Steph” M.

  Apr 21, 2026
  5.0
  When an electrical problem emerged one evening with the rental of a pickup truck, I called Enterprise customer service or roadside assistance. They informed me I had the option available to drive to the Indianapolis International Airport to exchange it for another truck. I did so promptly. The Enterprise return agent there was an excellent help. She took the initiative to get me an even better truck than I had before, and I found myself driving back with a 2025 Chevy Silverado 1500 that had a state of the art GPS, Wi-Fi capability and excellent electrical system that supplied a well-regulated +12VDC capable more than capable of handling rapid current draw surges and relaxations consistent with the demands of my computer and electronic communications devices I was using the rental truck to test out. I'm a licensed amateur radio operator and retired comm tech who is now getting into SKYWARN and APRS oriented communications to volunteer to provide severe weather emergency communications, as these bad storms are on the rise. Also, she saw to it that Enterprise gave me a full tank of gas for it for free so as to make up for the "inconvenience." But when taking into consideration the upgrade to markedly better vehicle and the free tank of fuel (a $90 value) for free/no additional charges for the entire rental, I would hardly call it the slightest bit of an inconvenience!! Outstanding customer service on this one that made me one happy camper indeed in more ways than one while sleeping in the back of it at a campground one night while I was out there doing my testing of my communications gear!! Hats off to Enterprise Rent a Car on this one for sure!!! Highly recommendable!!
• JB

  Jeff Brown

  Mar 27, 2026
  1.0
  Beware of high pressure sales tactics concerning insurance coverage. We needed a loaner car while our vehicle was being repaired at the dealership. Have had to use loaner cars briefly in the past and insurance, or any cost to us, has never been an issue. Probably won’t use Enterprise again, and definitely won’t use this location. Don’t trust them! Update: Nice reply, Stacy, but I tried the link you provided. “Chatted” with someone (real person or a bot?), who indicated they would escalate my concern to someone in management. So far, no contact from anyone.

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