Enterprise Rent-A-Car

Reviews

• JC

  Jason Carney

  Jun 23, 2026
  1.0
  As a weekly Enterprise customer, this is the first location where I have encountered this issue. I was charged a one-way fee of over $300, despite having made identical reservations at other locations in the past without any additional charges.
• JC

  Janequa Clark

  Jun 23, 2026
  1.0
  Enterprise Market Street (143 E. Market St., Indianapolis) was the most frustrating rental experience I’ve had. From Feb–June 2026, I repeatedly communicated with Brock Hatfield, Jacob, Ty, Customer Care, and escalations regarding balances, invoices, rewrite eligibility, and DNR status. Despite months of requests, I never received a complete written reconciliation explaining what I owed or how balances were calculated. I specifically asked multiple times what was required to avoid being placed on Do Not Rent (DNR) status and what was needed for a Michigan rewrite. I was actively trying to resolve the account, not avoid it. A voicemail from Brock Hatfield included words to the effect of: “I don’t care if it’s in Michigan, it needs to be returned now.” I retained recordings of my communications. Ty discussed a Michigan return and advised the one-way fee would be waived. I relied on that information when making transportation and financial decisions. The most confusing issue: RA 3BCBCW showed a Date In of 6/19/26 and a $0.00 balance, yet on 6/22/26 I was told the vehicle had been escalated through Risk Management and needed to be returned immediately. I never received a clear explanation for that discrepancy. I repeatedly requested review by someone above the branch level and never felt my concerns were independently reviewed. As of 6/23/26, I am still seeking a complete reconciliation and explanation. I retained contracts, bank records, screenshots, recordings, photos, videos, and written communications documenting this experience.
• KE

  King Ewokiez

  Jun 19, 2026
  5.0
  The team here helped my family and I with something that was being made complicated by people where we originally rented from. They handled the issue quickly, professionally, and had a great attitude. They knew we were coming from Chicago, IL and even made some dope restaurants recommendations. Unfortunately the issue was the places they recommended were all closed. The guys were so chill and helped us making the day easier for us. Had to leave them the "negative review" I promised them 😂
• BS

  Bill Sering

  Jun 17, 2026
  5.0
  This particular store has quickly become my preferred Indianapolis area location for frequent business rentals. They are quick, professional, and thorough. They keep things moving, discuss purpose of rental to get you in the right vehicle, and always offer me options which are spotless. A well ran shop.
• DG

  Donna Giarratano

  Jun 11, 2026
  5.0
  Enterprise helped me out of a bind when another rental car company didn't keep their word about my rental and let me down. The ERAC check in process was quick, the car was clean and the gentlemen were professional and courteous. Checking the car back in was especially easy because of Bree at the Indianapolis airport. She was so pleasant! She handed me my charging cable, which would have been left behind if not for Bree. In addition, she was proactive to ask if I still had the keys, which I did, and would've walked away with them if not for Bree. She is a gem, she represents the ERAC brand very well, and deserves a raise!