Enterprise Rent-A-Car

Reviews

• TG

  The Goat

  Aug 5, 2026
  5.0
  Trey and Jacob are killing it today! Don't let One rude customer get to you just keep on pushing appreciate you guys .
• NN

  NS

  Jul 17, 2026
  2.0
  We got a Mazda SUV as a renal for a trip to MI. The tire pressure light came on several times during our trip so we had to stop and fill the tire many times. The key fob was low battery so you could not lock or unlock the car from any distance which is the entire point of a key fob. When returning the car, we let the enterprise employee know and they basically asked if we wanted a discount (which we didn't) instead of being concerned that their vehicles are in poor condition and their customers are being inconvenienced while paying crazy prices. Cannot recommend this location.
• BB

  Bryan

  Jul 10, 2026
  5.0
  Love them, they're the best
• EE

  Eoin

  Jul 9, 2026
  5.0
  Great experience. Very friendly and efficient staff. Quick and professional. Car was really nice and nearly new. Couldn’t ask for more.
• JC

  Janequa Clark

  Jun 23, 2026
  1.0
  Enterprise Market Street (143 E. Market St., Indianapolis) was the most frustrating rental experience I’ve had. From Feb–June 2026, I repeatedly communicated with Brock Hatfield, Jacob, Ty, Customer Care, and escalations regarding balances, invoices, rewrite eligibility, and DNR status. Despite months of requests, I never received a complete written reconciliation explaining what I owed or how balances were calculated. I specifically asked multiple times what was required to avoid being placed on Do Not Rent (DNR) status and what was needed for a Michigan rewrite. I was actively trying to resolve the account, not avoid it. A voicemail from Brock Hatfield included words to the effect of: “I don’t care if it’s in Michigan, it needs to be returned now.” I retained recordings of my communications. Ty discussed a Michigan return and advised the one-way fee would be waived. I relied on that information when making transportation and financial decisions. The most confusing issue: RA 3BCBCW showed a Date In of 6/19/26 and a $0.00 balance, yet on 6/22/26 I was told the vehicle had been escalated through Risk Management and needed to be returned immediately. I never received a clear explanation for that discrepancy. I repeatedly requested review by someone above the branch level and never felt my concerns were independently reviewed. As of 6/23/26, I am still seeking a complete reconciliation and explanation. I retained contracts, bank records, screenshots, recordings, photos, videos, and written communications documenting this experience.