Enterprise Rent-A-Car

Reviews

• SM

  Stephie Marie

  2 days ago
  1.0
  Dear Enterprise Customer Service, I am writing to express my extreme disappointment and dissatisfaction with the customer service I experienced on Friday, May 15, 2026. I scheduled an XL rental vehicle for pickup at 9:00 AM. At 7:00 AM that morning, I received a text message stating that the vehicle I had reserved was unavailable because the branch had not received a shipment the night before. I was told that a vehicle would hopefully be available later that afternoon. I immediately informed the representative that we were on a very tight schedule and needed the vehicle as soon as possible. I was assured that someone would contact me with an update as soon as possible. After waiting more than an hour without hearing anything, I called the branch myself. I remained on hold for over 15 minutes before Jay answered. I explained our situation and reiterated that we needed to get on the road as soon as possible. I was then placed on hold for an additional 25 minutes. When another employee eventually came to the phone, he was unsure whether Jay had begun working on our issue. We later learned that Jay had not taken any action. The second employee then offered to call nearby branches to check for available vehicles. We had assumed this process would have begun as soon as we first contacted the branch. After checking with other locations, we were informed that no XL vehicles were available and that our only option was a 12-passenger van. Because we were already significantly delayed and had been forced to cancel one of our planned events, we accepted the vehicle. Before arriving, I specifically asked whether the van was cleaned, fueled, and ready to go. I was assured that it had been fully cleaned and had a full tank of gas. Unfortunately, when we arrived at the branch, the van was not ready. It had only a half tank of gas, had not been cleaned, displayed a tire pressure warning light, and came with a key fob that did not function properly. One of the employees even stated that the tire pressure warning light had been on for at least two weeks, as he had noticed it when he used the vehicle previously. In addition, we informed the staff that we would be traveling to Chicago and would need a functioning toll pass. However, while driving through Chicago, we discovered that the toll pass did not work, forcing us to pay tolls out of pocket. Because the replacement vehicle was an oversized 12-passenger van, we were unable to access most parking garages in the city. As a result, we had to leave the van parked and rely on Uber transportation throughout our trip, which completely defeated the purpose of renting a vehicle in the first place. Overall, this experience caused significant inconvenience, delays, additional expenses, and considerable frustration. What should have been a simple rental turned into a stressful ordeal that disrupted our travel plans and diminished our confidence in your company. This experience has left a very negative impression, and I no longer feel that I can trust Enterprise for my future rental needs. I would appreciate a response regarding how Enterprise intends to address these issues and what compensation will be offered for the inconvenience and additional costs we incurred.
• TH

  Todd Harlson

  2 days ago
  1.0
  Poor phone service plus enterprise is known for coming to pick you up if need be but this store location doesn't what in the world is that put this place out of business just one half plus hour on hold plus no pick up enterprise should be ashamed for this plus no rental car under 50 a day what do you rent there space shuttles
• MI

  Michael Marquis II

  May 11, 2026
  1.0
  The staff is nice/ professional. The cars run well but the MAJOR issue is 9 out 10 cars smell like weed!!!!!! It’s getting more and more frequent. Use to be 2 out of 10. If you want a car you have to decide the strength of weed smell you will accept. I mean it’s bad enough when you get out the car your clothes smell like you are a smoker. Even if you freebreeze it, you will get out the car smelling like weed. It’s disappointing because it’s close and we rent cars often for travel and work. Until people pay the fines and enterprise shampoos carpet and roofs it will only continue. I’m finally writing a review about it, because it’s gotten to the point where it’s almost impossible to get a car that doesn’t stink
• SH

  Susan Henley

  May 11, 2026
  5.0
  Rented Nissan Altama from Exterprise on Shadeland Ave.in Indianapolis, IN. Staff was courteous, friendly and more than willing to help me with my car. Answered all my question, help me decide which car was best for what I was needing. Very pleased with my experience!!
• RW

  Rachel Wolf

  Apr 22, 2026
  1.0
  Worst place to rent from my experience with their car was horrible I got the car Wednesday evening for a trip and later that night the car started having problems I called Thursday morning to try to swap the car out and from Thursday to Sunday evening was hell I didn’t get a car until Sunday evening and when I before I returned the car they told me they would adjust the pricing for the vehicle but now since car got towed and I got the car out with my own money they won’t give me none of my money back so I’m out of damn near 900 dollars for a car I barely got to drive because they sold me raggedy bogus car.!