JJ
Jovanna Johnson
Aug 15, 2026
I’m extremely disappointed with my experience with this repair shop. My vehicle was returned to me a full week later than the expected completion date, and unfortunately, the delay was only one of several issues.
When I finally received my vehicle, I immediately noticed things that were visibly wrong or damaged that were not that way when I dropped it off. The freshly painted passenger side door had paint scraped off. There was creases in the belt molding, still waiting for this to be repaired. I also found repair materials and supplies left throughout my vehicle. A spare tire, hub bearings, boxes, and other items were left in the trunk, and there were even unopened parts left inside the vehicle that still needed to be installed.
The condition and cleanliness of my vehicle when it was returned was also disappointing. I was told the vehicle had been hand washed, but when it rained the following day, soap suds began foaming on the exterior, which made me question how thoroughly it had actually been rinsed. The tires were still extremely dirty and did not appear to have been washed at all. Materials were also left in my trunk and visor area. In addition, the bottom insert of my cup holder was jammed down inside of it, causing the cup holder to no longer function properly.
Communication throughout this process has been another major frustration. I constantly had to call the shop myself to receive updates rather than being proactively informed about delays, the status of repairs, or outstanding parts. I am currently still waiting for a part to come in so they can address another repair, and after an entire week without hearing anything, I once again had to call the shop myself just to get an update.
I understand that repairs can take longer than anticipated and that parts can be delayed. However, delays are very different from poor communication, incomplete work, additional issues with the vehicle, repair materials being left behind, and returning a customer’s vehicle in an unacceptable condition.
After waiting longer than expected, I should have received my vehicle fully repaired, properly inspected, clean, and ready to drive—not with additional concerns that I now have to spend more time addressing.
Unfortunately, based on the quality of the work, attention to detail, cleanliness, and lack of communication I experienced, I cannot recommend this repair shop. I expected much better care and professionalism when trusting them with my vehicle.