Romain Buick GMC

Reviews

• SH

  Sherri Hayes

  1 day ago
  5.0
  Seth Osborn was an excellent salesman. He helped me find the right vehicle for me. Always polite and helpful. All the staff is polite and professional. Would go back there to make another car purchase.
• MB

  Michelle Brown

  2 days ago
  5.0
  If you’re in the market for a vehicle and need to get the best possible deal on a car loan, call Tiff! She will search high and low to ensure you get your best deal. Love her!!!
• RP

  robert parker

  3 days ago
  5.0
  It didn’t take as long as they said it would and didn’t cost as much as they said it would.
• SM

  Susan Martin

  Jun 19, 2026
  5.0
  Location was very convenient. Service area was easy to find, and we were immediately welcomed. Building, grounds and waiting area were clean and comfortable, with plenty of seating. Staff were great, both friendly and professional. Service was completed promptly, and we were back on the road in no time. We were very pleased, and would highly recommend Romain Buick Service. Thank you!
• MH

  Moeez Haroon

  Jun 9, 2026
  1.0
  I brought my 2024 GMC HUMMER EV SUV to Romain GMC service on May 8, 2026 for routine service, a windshield washer fluid leak, and replacement of all four tires. The washer fluid leak was obvious: fluid would visibly leak from the rear area and the system would quickly show a low-fluid warning. On May 11, I was told the vehicle was ready and that no leak had been found. When I got into the vehicle at the dealership, the low washer fluid warning was already on and the system was dry. I left the vehicle there again so the issue could actually be repaired. Communication was poor from there. I did not receive timely updates, my text to the service line on May 13 went unanswered, and when I showed up on May 18 I was told the vehicle was ready, but had not been clearly notified. After pickup, the washer fluid issue appeared fixed, but the vehicle now had a new steering-wheel vibration from about 60–75 mph that was not present before the tire replacement. I brought it back on May 26 with written instructions requesting road-force balancing and documented road-force numbers. On May 27, I was told by text: “Yes, I have it ready to go. Shop manager drove to make sure it was balanced correctly.” However, the vibration was still present on the drive home. The paperwork stated: “Road force of rear tires out of spec 35 lb max for LT tires… after force matching rear could only be reduced to 40 and 46 lbs.” The printout showed two assemblies at 40 lb and 46 lb, while the other two were 23 lb and 28 lb. In other words, two assemblies remained outside the dealership’s own stated acceptable threshold, yet the vehicle was presented as ready. To be clear, the high road-force issue may have been a tire issue rather than a GMC issue. Tire Rack, where the Toyo tires were purchased, responded promptly and sent two replacement tires. Tire Rack also provided return labels for the two defective tires. Amber asked me to email those labels to her, which I did, but I have not received confirmation that the defective tires were actually shipped back. Those two tires are worth roughly $1,000 and are part of the warranty/claim process. On May 29, I brought the vehicle back to have the two tires replaced. On June 1, someone called to say the vehicle was ready. I asked for the updated road-force numbers and was told I would get a call back. I did not. I also texted the service line and received no response. During that call I was told Amber was no longer in the service department. After several more days without communication, I went in person on June 4 and spoke with the service manager. I was told the two tires had been replaced, but they did not have updated road-force numbers and it appeared road-force balancing may not have been performed after replacing the very tires that were replaced because of excessive road force. The manager apologized and assigned me to Lauren, who said the road-force technician would be back Monday, June 8 and that she would update me. I called and left a voicemail on June 8. As of the end of June 9, today, I still have no update. My issue is not that a tire problem occurred. My issue is the repeated lack of communication, lack of follow-through, and being told the vehicle was ready when the requested documentation and actual issue were not resolved. For a dealership servicing a $140,000 vehicle, this is unacceptable. I will soon be shopping for an Escalade to replace my Rivian R1S, and based on this service experience, Romain GMC is unlikely to be where I make that purchase. Moeez Haroon, MD

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