Enterprise Rent-A-Car

Reviews

• AS

  Angela Schaal

  Jun 9, 2026
  1.0
  Worst rental experience I have ever had. From the moment I approached the counter, Abigail was condescending, rude, and unwilling to help. There was an issue with a corporate card, and in the past, other Enterprise locations and rental companies have always helped me work through a solution. I asked about several options that have worked at other Enterprise branches, but each time she simply stared at me and said she could not do that and that it was my problem. When I asked how we could solve the issue, she responded, “This isn’t my problem.” I was shocked to learn that she was the manager. Her behavior was completely unprofessional and unlike anything I have experienced at Enterprise before. She also accused me of calling her a name, which did not happen. The entire interaction was bizarre and extremely disappointing. When I asked for her last name, she stated it but refused to spell it. She also refused to provide her supervisor’s name. What made the experience even more frustrating is that I was able to walk to the Avis counter and rent a vehicle with no issues using the exact same card. It is appalling that someone in a management role would treat a customer this way or show such a lack of basic customer service. My local Enterprise branch has amazing, cheerful, and helpful employees, which makes this experience even more disappointing. Abigail should visit that branch to see what excellent customer service looks like. Enterprise can and should do better.
• DS

  David Stines

  Jun 8, 2026
  5.0
  Great
• AJ

  Alicia Jaye

  Mar 15, 2026
  5.0
  I use them regularly and they treat me great
• CC

  Christ-inCristal

  Jan 15, 2026
  2.0
  Bad!!.. out of state people can only use a Credit card unless coming straight off a flight to use a debit card!! Completely ridiculous