Valvoline Instant Oil Change

Reviews

• SS

  Sara

  6 days ago
  1.0
  I was here on Friday, July 3, and they left an oil-covered paper towel under my hood. Luckily, I popped the hood today just to make sure they actually put more oil in and found it! See attached photo. There is also oil outside of where you pour it in, so it seems they may have spilled oil, done a crappy job of cleaning it up, and then left the paper towel under the hood. I'm not sure if this is a safety issue? I had several other issues with this place as well. While the guys were pretty nice, they didn't do a thorough job, and I had to ask them to check basic things like my cabin air filter because I knew it had not been changed in a very long time. The guy almost seemed annoyed he was having to do it. That has always been a standard part of oil checks before since I started driving over 20 years ago. I also asked if they could check my tire pressure. I've had issues in the past where some of these quick lube places check off that they have done all these things, but they haven't actually done them. I politely asked at the end if they had checked them and the main guy asked the others, who said yes. Then the main guy a few minutes later said he is going to check them because he doesn't think they did... I ask him if they were low at all and he says no, which I find hard to believe because they hadn't been checked in a year. I asked the guy who did my oil if it was low and he said "nothing was showing on the dipstick." Well, I knew that myself, which is why I brought it in. Usually places tell me how low it was by quarts, etc. This makes me wonder if they actually drained out the old oil or not? I also have very low confidence they actually checked my fluid levels, despite them checking the boxes on the receipt. Oh, I also wasn't given a receipt and had to ask for one, to which he also seemed kind of put out by having to print me a receipt. The last issue is they told me my engine filter compartment was "filled with nuts." I asked to see it and then had to ask if they would clean it out for me. His response was "our vacuum is downstairs." The other man then told me I could just go to a carwash and vacuum it out myself. I am a girl who knows almost nothing about cars, and I don't really feel comfortable messing around under the hood of my vehicle. Plus, I paid them $125 for the oil change, so I feel like they could have spent 2 minutes and gone and got their vacuum. I would have even paid extra for them to save me the hassle. I guess there is a reason I had not been back to that location since 2023. I will never go back there.
• LD

  Lana Dickmeyer

  Jul 4, 2026
  1.0
  This is the second time my car was taken there. Both times the machine used for flushing the radiator and transmission needed to be replaced. It still hasn't been replaced.
• CJ

  Cheree Johnson

  Jul 1, 2026
  5.0
  I've always gotten in right away and am out of there within 20-25 minutes at the most. I've been going to the Columbus location for a while now.
• LH

  Lonnie Hewitt

  Jun 26, 2026
  5.0
  The team is very professional, and do everything they can to assist you. Very thorough when inspecting and suggesting things that will help your vehicle.
• BB

  Big_duece Bungalow

  Jun 9, 2026
  5.0
  Forget his name but he had a Gold tooth. I believe he was a manager or something by the way he presented himself! He was very polite and helpful when asked any questions or asking questions! The whole crew did amazing and had me out in what felt like 5 minutes! I hope that guy with the Gold tooth gets some good recognition, a long with the rest of the team who worked on my vehicle! Although I saw a lot of different people, I do remember A blond long haired guy named Tyler or something along those lines, and a younger gentleman with dreads and glasses. The Wait wasn’t too bad either! Best place for an oil change in town! Only kinda negative thing even worth mentioning is, they had a bigger guy named Darrel or something who I couldn’t really understand, but that’s just because it was loud in the garage with everything else going on! Will for sure be back! (Edit: Also, if any higher ups see this. Get that crew some air conditioning! It was hot in my car after 5 minutes in there, I couldn’t imagine what they feel all day!)