Jeff Wyler Toyota of Clarksville

Reviews

• SC

  Savana Cunningham

  May 13, 2026
  1.0
  This couldn’t be more accurate - If there were a zero star option, that would be selected. My wife had interest in a Highlander so I went on my search. I landed on a nice 2023 here at this dealership. In hindsight, I should've run away when within a few hours, several people from the same dealership reached out asking questions I'd already answered. Furthermore, they sent me a video of a green highlander. I inquired about a white one. Anyways, we make the 2.5 hour drive (after repeated threats of the car being gone soon, "it will be bought" and "we cant hold a used car") on a Thursday night. We get there and start the negotiation process. I look at the car, drive it, and pick it apart. First noticeable signs are paint chips everywhere, curb rash on every rim, and an absolutely disgusting interior. Now, I have bought quite a few cars in my life and gone to a lot of dealerships... I know how they roll. So I start with my concerns... "I have a check for you in excess of $40k, these things need to be addressed, or lower your price" Well, well, well... As the sales-people always do, they run across the dealership to the managers office. This managers counteroffer to me was a brand new 2026 Highlander with some money taken off the top. So basically, "I cannot do that, but spend 9 thousand more dollars with us!" What a ridiculous counteroffer. We finally managed to talk them down. Full service, Full detail (they had the car for 4 days on the lot and did not even touch it), change the wiper blades, and correct the paint chips. Mind you, this dealership is so corrupt that the sales person we had told us they take the cars elsewhere most of the time to get worked on or get tires because they are cheaper than their own service department. How in the world does that make any sense. Wouldn't you offer your own service center to skinny up margins and increase your own profit? It has now been 2.5 weeks of trying to contact the dealership and our salesperson and we have gotten nowhere. We were told by the salesperson that they were the best at the dealership, but they sure are not acting like it. All we want is to get our new car detailed because it is disgusting, we want a full service performed because it needs it, and we want the paint corrected because it looks awful. All things that were promised at closing but are not being done. Every time we call, we are told that we cannot schedule that ourselves and the salesperson needs to. Then salesperson says they cannot schedule it and the manager needs to. Why couldn't it all have been scheduled while we were there or the day after. THIS DEALERSHIP DOES NOT CARE ABOUT YOU. STEER CLEAR.
• PC

  Preston Cunningham

  May 13, 2026
  1.0
  If there were a zero star option, that would be selected. My wife had interest in a Highlander so I went on my search. I landed on a nice 2023 here at this dealership. In hindsight, I should've run away when within a few hours, several people from the same dealership reached out asking questions I'd already answered. Furthermore, they sent me a video of a green highlander. I inquired about a white one. Anyways, we make the 2.5 hour drive (after repeated threats of the car being gone soon, "it will be bought" and "we cant hold a used car") on a Thursday night. We get there and start the negotiation process. I look at the car, drive it, and pick it apart. First noticeable signs are paint chips everywhere, curb rash on every rim, and an absolutely disgusting interior. Now, I have bought quite a few cars in my life and gone to a lot of dealerships... I know how they roll. So I start with my concerns... "I have a check for you in excess of $40k, these things need to be addressed, or lower your price" Well, well, well... As the sales-people always do, they run across the dealership to the managers office. This managers counteroffer to me was a brand new 2026 Highlander with some money taken off the top. So basically, "I cannot do that, but spend 9 thousand more dollars with us!" What a ridiculous counteroffer. We finally managed to talk them down. Full service, Full detail (they had the car for 4 days on the lot and did not even touch it), change the wiper blades, and correct the paint chips. Mind you, this dealership is so corrupt that the sales person we had told us they take the cars elsewhere most of the time to get worked on or get tires because they are cheaper than their own service department. How in the world does that make any sense. Wouldn't you offer your own service center to skinny up margins and increase your own profit? It has now been 2.5 weeks of trying to contact the dealership and our salesperson and we have gotten nowhere. We were told by the salesperson that they were the best at the dealership, but they sure are not acting like it. All we want is to get our new car detailed because it is disgusting, we want a full service performed because it needs it, and we want the paint corrected because it looks awful. All things that were promised at closing but are not being done. Every time we call, we are told that we cannot schedule that ourselves and the salesperson needs to. Then salesperson says they cannot schedule it and the manager needs to. Why couldn't it all have been scheduled while we were there or the day after. THIS DEALERSHIP DOES NOT CARE ABOUT YOU. STEER CLEAR.
• KC

  Khrystina Chay

  May 12, 2026
  1.0
  The first salesman that I met was Mike, he was initially very helpful and personable, but the second one, Tyler, seemed relatively unmotivated. He barely spoke to me during the test drive and was reluctant to answer any questions that I had. Eventually he sort of perked up a little when showing me two other vehicles I had said I wanted to test drive because they were on my list of cars I was interested in. He told me that they had not gone through service yet so they couldn't be test driven just yet but gave me his phone number to follow up on when those two vehicles would be available. I ended up deciding on the first car I drove, the Hyundai Tucson. After expressing interest in a 2020 Hyundai Tucson at this Clarksville location, a woman named Cecilia Cali reached out to me via email and text message. After she answered a few of my questions she told me that they do negotiate on pricing and then the original salesman who I dealt with first, Mike, kinda took over the text conversation. I tried to start negotiating without getting too crazy and was told that a deal proposal would be sent to me. When I received it, it was literally a proposal for the current sticker price after I had already expressed that I would be open to purchasing if we could reach an agreement. So in response, I sent back a counter proposal. It took two days before I heard anything but when I finally did, I was told that "The price was firm" per the dealership's managers. Why would you waste my time like that? That's not only bad business, it's also stupid for no reason. If you're not actually willing to negotiate then don't say that you are, string me along for days (because this entire interaction lasted longer than the 2 days it took to respond to my counter), then say "Ope! Nevermind! Not gonna negotiate on a used vehicle with high mileage that's been on our lot for a month, is priced above its market value, and has visible damage to the rear bumper in the form of a full on HOLE". That makes so little sense to me so my search for the right car continues. It's clear that they did not take me seriously at all which is why I was lied to over something stupid and had my time wasted. I was initially stuck between the Tucson on their lot and one other at another dealership. Had they not wasted my time, they could have made some money off of me but that clearly wasn't a concern to them. To top it all off, they dropped the price of that vehicle THAT SAME DAY!! I also just received a text message while writing this review from them saying they would like to come to terms with me but that they're unable to adjust their price "by thousands of dollars" when that's nowhere near what my counter offer was to them. I literally only proposed a $700 reduction to the sticker price, I've got the email saved on 3 different devices that shows exactly that and it's almost nothing compared to the amount people usually negotiate. Like, REALLY?! Anyone visiting, please keep in mind that they are initially kind to you but beware of unnecessary lying because they are very clearly not worried about wasting your time unnecessarily and do not value customers or potential customers. This was a pretty disappointing experience to say the least and it is a good thing I kept meticulous record of all communications with them along with the progression of their online sales ads and timestamped photos...
• JK

  Jim Knight

  Apr 29, 2026
  1.0
  Horrible Customer Service. I purchased a 2020 Tahoe from this dealership that they listed online in the beginning of March. The price was reasonable and it was what i was looking for so I drove there for a test drive. I was preapproved for financing before I went in so I knew what I should "approximately" be paying for the vehicle. After I approved everything I went in to finalize the paperwork and I rejected all of their addons except the GAP coverage so I was extremely shocked when I received my loan documents and there was an additional $4,388 dollars added to my loan. They charged me $1,195.00 for a Dashcam, $899.00 for the "Wyler certified pulse, $1,299.00 for the appearance package and $995.00 for their all season propack. none of which I agreed to be added. For clarification There is no dashcam, there is no Wyler Pulse, they didn't do the ceramic coat, and they didn't even detail the interior of the truck. I called 7 or 8 times trying to actually speak to a manager and when I did they apologized, and said they would immediately fix it and send a refund of the $4,388 to my finance company. My finance company also spoke with them and they stated to them that they would be mailing a check to them. After almost a month my finance company finally received a payment, but it was only for $2,343.30 so once again I had to try reach out to them to find out where the other $2,000 was at and when it would be sent to my finance company. I have spent the last 2 1/2 weeks waiting for a GSM to contact me back and every time I call they are either with a customer or off that day and will return my call right away, but never do. Very shameful business practice on what should be a very trustworthy dealership...
• JP

  Jayna Pellett

  Apr 21, 2026
  2.0
  UPDATE, 5/1/2026: Though I am still waiting for the aftermarket warranties to cancel (8 weeks later), I ended up speaking with a manager (Dylan) on 4/21, and he reissued the check for the $3089.00 owed to me, as well as 45 days interest. I just received it today, so I wanted to fairly update my review now that part of the issue is fixed. I appreciate Dylan and Riddel's time dealing with this. ORIGINAL: Incredibly frustrating experience, specifically with James Konzem. 2/16/2026: I purchased a used vehicle, and while filling out my paperwork, Finance Manager James Konzem tacked $3089.00 worth of line items onto my vehicle sale price for items that were not equipped, disclosed, or even wanted (Dash Cam, Wyler Certified Pulse, and All Season Pro Pack). 2/27/2026: Upon realizing this issue, I attempted to contact Jeff Wyler, but was unable to get a hold of James or anyone else in the finance department by phone. My salesperson, Riddel Alvarez, ended up being the one to fill out the refund check request on 3/3/2026 (picture: "check request"). 3/31/2026: I follow up with James on this refund, and was promised they had been submitted and were in process (picture: "follow up on cancellation 1") 4/14/2026: After 6 weeks of waiting for the refund, I called the financing bank (Huntington), and they said they hadn’t received the check from Jeff Wyler yet. Again, I was unable to get a hold of anyone at Jeff Wyler. Riddel messaged me the next day, saying he would check on it when he was back in the office. 4/15/2026: Riddel said the Finance Manager would check with accounting, because "it was supposed to be paid already" (picture: "follow up on cancellation 2"). 4/20/2026: I followed up again and was told they are still looking into it. I was also told they switched to a new software system and are having trouble tracking previous payments or check requests (picture: "follow up on cancellation 3"). AFTERMARKET WARRANTIES: I also signed a cancellation request for my aftermarket warranties; James promised they had been submitted and would take 6-8 weeks to process. I followed up with James and Riddel on 3/31/2026, and James promised they had been submitted/were still in process (picture: "follow up on cancellation 1"). As of 4/14/2026, it had been 6 weeks, so I opened a case with the warranty company (Assurant Vehicle Care) to determine why they were still showing as active. The attached screenshot (picture: "case with Assurant") implies the cancellation request was never submitted. As of 4/21/2026 (7 weeks), the contracts are still showing as active. Because I haven’t received either refund, I'm accruing interest on over $6000 worth of either nonexistent or unwanted products while I wait for Jeff Wyler to refund the money to my loan account. I will be actively steering people away from this business for the foreseeable future.

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