Jeff Wyler Toyota of Clarksville

Reviews

• MW

  Max Wallace

  2 days ago
  1.0
  Jeff Wyler provided a terrible car buying experience. This dealership has possibly the worst communication out of any business I've worked with. Never once was I able to get a real person on the phone without waiting multiple hours for the chance of a callback. Every call goes to Voicemail to which you may or may not get a call back, but mostly not. All of the shady salesman practices you'd expect from a stereotypical car dealership. False urgency, high pressure, made up details. And finally the car itself. Within a week I had to take it back for bodywork. That work was done slowly and poorly. It was another week before I could drive the car and the work was clearly done with minimal effort. I would not go back to them for repair/maintenance work ever again. I am far from pleased with the deal I got, it's been roughly 2 months and I'm still finding hidden damage on a car with less than 50k miles on it. Had I known day 1 what I know now, I would've returned it in a heartbeat. Sadly that time has passed, and admittedly some part of that is on myself. But for how much is wrong with the vehicle it was grossly overpriced. I would never recommend anybody buy from Jeff Wyler and wish I never did.
• EN

  Erendira Zuniga Niravong

  Aug 24, 2026
  1.0
  I am not the type to write a review. Here is my headache with them. I purchased a vehicle in 2022 the sale went ok. I got all the warranties offered which at time I thought was necessary. Any time I have a question with the warranties I get little to no help. It is always a challenge to get someone on the phone or get a response through email. Now the website has no direct email to contact the team besides submitting a request on the contact form you fill out on the website. The only way they reach back out is when you are interested in purchasing a vehicle. 2 months ago on June 16 I filled out a product cancellation request form to cancel all my warranties because I paid off my car and I do not want to deal with them anymore. When I filled out the form, I was told it was gonna take 6 to 8 weeks for the Cancellation to complete. It’s been over eight weeks now and I have not gotten anything in the mail or have heard from the dealership. I do not recommend buying from this dealership or any Jeff Wyler dealerships. update: 9/1/2026 The dealership never submitted the cancellation form to corporate. This is so unprofessional. Don't waste your time at this dealership.
• SB

  Scotty Boy

  Aug 22, 2026
  1.0
  Me and my girlfriend went to Jeff Wyler to look at a car there that we saw online. They wanted 11,999 for it. We drove it and made an offer of 10,000. Of course the salesboy had to talk to the godfather. He comes back and says wow he did it, I can't believe it. After he runs over the figures to us a blind man could see he didn't drop it down at all. He moved the numbers around. Then after we called him on it he did drop the price to 10,500. OK a car costing 10,500, now what do you think the out the door price would be? 12,000 or so? No, he hits us with 17,450. What just happened, my girlfriend said. Salesboy says, he was "giving" us a dash cam, a flashing brake light, some other 💩 I can't remember. Apparently we had (I'M AN IDIOT) on our foreheads. I laughed and told him the car has 140,000 miles on it. We don't want any of that stuff. He took it off. We had to go to work soon so we told salesboy we didn't have much time we can finish up tomorrow. He said we couldn't due it tomorrow. Lie. He says this will only take 15 minutes to get this done. Lie. Originally we were going to finance the car. We were pre-approved at a rate of 5.4%. And we told him that. He said that they deal with our bank and would see if maybe he could get a better rate. That was BS. Well we ran out of time and I had to track salesboy down and tell him we had to go. He freaks out and says he would bring the papers to my girlfriend's work and she can sign it there. Kind of odd, but ok. He takes it to her and tells her she has to sign it before midnight. When she goes on break she starts going through the stuff and notices the interest rate was now 10%. More bs. She didn't sign anything. Salesboy was not happy. We called in the morning and told them we'd just pay cash. 12,450 or so out the door. So thats what we did. Now the windshield had to be replaced due to a chip we noticed. Salesboy didn't see it on the test drive, even though it was on passenger side right in front his face. So they had to replaced it. 3 or 4 days after having the car we noticed a Crack coming up from the bottom of the new windshield. We called salesboy and told her about it. He said the glass guy comes in certain days and he'll talk to him then call us. No call. We tried getting ahold of salesboy for a couple of weeks. Kept leaving a message with no call back. Then we kept trying to talk to anybody. No luck. Always an excuse or I'll call you back. We finally had enough and went there. Salesboy takes pictures of crack, that's like 6" long now. He says I'll send pics to glass guy and give you a call. Never got a call. We called everyday for 2 more weeks. Same ole bs answers. Finally girlfriend gets a manager on the phone. She wasn't pleasant to him. This was getting ridiculous. He told her he would call the guy and call her right back. Well he did call her right back and said, glass guy was on vacation and he would call her back in a week. I called the glass place down the road he was talking about. Guess what, he wasn't on vacation. He said that he does do work for Jeff Lyler and to bring the car down and he would look at it. He looked it and said it was put in wrong and he would fix it if he was the one that did it. Well he was not the one that did it. So back to Jeff we go. Not taking anymore bs we went to the dealership and demanded them to give us the name of the place that installed the windshield. In like 3 minutes it magically appears. We called them, they came to our house looked it and with a big apology it will be fixed, no charge. Thank you Chip's Auto Glass. Now why couldn't this dealership just help us out with that? Almost 2 months of getting the run around. For what? I don't get it. And they did sneak in a ceramic coat for $418. Didn't even ask us if we wanted it. That's a lot of money. I hope several people read this and Don't go here. That'll be worth the $418 they swindled from me. I just know they lost a couple of customers. Between us that was our 4th vehicle purchased there. I know there's not going to be a 5th. Ridiculous.
• CH

  Cassandra Henson

  Aug 22, 2026
  5.0
  ⭐⭐⭐⭐⭐ 10/10 Experience at Jeff Wyler Toyota of Clarksville! I can’t say enough good things about my experience purchasing my 2026 Toyota Camry SE from Jeff Wyler Toyota of Clarksville! From start to finish, everyone went above and beyond to make sure I got the best deal possible and felt completely taken care of. A huge thank you to Bob Hearn, my sales representative, for being absolutely amazing throughout the entire process. Levi and Kennedy were also incredible and went above and beyond to make everything easy and stress-free. And Dylan in finance was wonderful and made the financing process smooth and straightforward. They even included Pulse and ceramic coating on my car, which was such an amazing bonus! You could truly tell that they cared about making sure I was happy with my purchase—not just about making a sale. I was so impressed with the entire team that when I had to come back yesterday to drop off a few things, I brought them cookies as a little thank-you for treating me so well! 🍪❤️ If you’re looking for a new vehicle, I HIGHLY recommend Jeff Wyler Toyota of Clarksville. Ask for Bob Hearn, Levi, Kennedy, and Dylan—you will not be disappointed! 10/10 experience from beginning to end! 🙌✨ Thank you all so much for making my new Camry purchase such a great experience! 🚗🖤
• SJ

  Stacy Jer

  Aug 21, 2026
  1.0
  UPDATE: Somehow, the Communication Has Gotten Even Worse Our initial experience with Jeff Wyler Toyota of Clarksville was disappointing, especially given the dealership’s strong overall rating. Unfortunately, the situation has only gotten worse. We were referred to the dealership through our bank’s TrueCar buying service. They initially contacted us promptly by email, text, and phone, which we appreciated. Since we are in a different time zone, texting worked best for us. After about a week of discussion, we agreed on a specific time for a phone call. Two days after agreeing on the appointment, we were contacted again and asked what time we wanted to schedule the call. It quickly became apparent that our conversation was being passed between multiple salespeople, and not everyone was reviewing the previous messages before responding. We were then told Matt would call us at 8:00 a.m. He didn't. There was no call, no message, and no apology. Today, things somehow became even more confusing. I received an email from sales manager Kennedy Bonnet stating that I had been “scheduled for an appointment yesterday with Matt” but “was not able to stop by.” I was then asked whether I had actually stopped by or whether they had “forgot[ten] to check [me] in.” To be absolutely clear: I did not miss an appointment. There was never an in-person appointment. We had agreed to a phone call. Somehow, their system turned that into an in-person appointment. Worse, they got the date wrong and contacted me twice asking why I had failed to show up. After I pointed this out, I finally received an apology: “I do apologize it was a mistake on our fault and mistakenly scheduled your appointment for a phone call as one as if you were coming in. So we do apologize for the mistake on our end it was unintentional.” So yes, they eventually acknowledged that the mistake was entirely on their end. What they did not acknowledge was that this came after they had already missed our original appointment, failed to follow up, failed to review the previous correspondence, and then blamed us for missing an appointment that never existed. At this point, I genuinely don't know whether Jeff Wyler's online sales team is using a catastrophically bad AI system or whether they're keeping track of customer communications with crayons and Post-it notes. Either explanation would make more sense than what we've experienced. The frustrating part is that we have been exceptionally clear about what we want to purchase, our specifications, and how we prefer to communicate—professionally. There was absolutely nothing complicated about this transaction. This should have been an easy sale. Instead, their team has created confusion at every step, failed to follow through on commitments, and left us spending our time correcting mistakes they made. A dealership's sales process should inspire confidence that they can handle a transaction once you actually purchase a vehicle. After this experience, Jeff Wyler Toyota of Clarksville has done the exact opposite. We are taking our business elsewhere. If this is how difficult they make it just to TALK about buying a car, I have no interest in finding out how difficult they would make it to complete the purchase. Save yourself the frustration. Go somewhere else.

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