Volvo Cars of Bloomington

Reviews

• KG

  Keith Gardner

  Aug 24, 2020
  5.0
  Was having issue on my Volvo that I thought could be related to previous repair work done there. It wasn't, but there was no charge to take care of it (tire rotation). Thanks Tony!
• HH

  H

  Jan 22, 2018
  1.0
  Just left service department for my vehicle. My four hour routine maintenance appointment turned into them having my vehicle for a week. When I had dropped off my vehicle, I had asked that they please call with any expense not covered under warranty, they did not. In fact, I had to make the initial call to as the condition of my vehicle as they never called me, I was then told they would need it a week. The only time they called St all, was to tell my the loaner vehicle I was driving had someone interested in purchasing and they were bringing another vehicle, and didn't consider my schedule on the middle of the day. My husband called yesterday and was told there were no charges and he stressed we needed our vehicle before Easter holiday weekend. I just left, and when I arrived, Jan the service manager said there was a charge. I tried to explain my husband had spoken with Larry and there were no charges and we were never contacted about any. I called my husband to make sure I had understood correctly. Jan asked to speak with him with my phone and litteraly started raising her voice and was insanly rude. She just handed me my phone and my keys, and I left. I've never seen anything like it, she was loud and rude and completely unprofessional. Horrible customer service! Would never buy anything from them period! Should have paid a little more and purchased in Indy.
• HW

  Hannah W.

  Nov 6, 2014
  1.0
  Had my car taken in for some repairs after an accident. Two weeks into repairs I got a call that they had broken the strut seats during repairs and that it was going to take another week. One week later I get a voicemail that they cut through the right axle after installing spring seats and that it's going to take more time. Long story short, four weeks later when I received my car back, it is now leaking coolant, which it was not doing before the whole ordeal. Never again will I trust Royal Volvo Bloomington with my or any of my family members' vehicles. I was unaware of their terrible reputation before this but have been told by several people since that the Volvo reputation in Bloomington is the reason they went with Audi instead. Now I understand why. My car will be taken to our personal mechanic in Indianapolis from now on.

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