Enterprise Rent-A-Car

Reviews

• RD

  Ryan Ethan Dunn

  Aug 15, 2026
  5.0
  Beautiful brand new car for super great deal for the weekend. Glad I took it for my trip to Ohio, made the drive amazing. So much better than my own car 🤣
• KP

  Krystal P.

  Aug 12, 2026
  5.0
  Very professional. Quick and efficient service. Great customer service
• JS

  Judith Schorling

  Aug 11, 2026
  1.0
  EDIT: I clearly stated that my husband spoke with someone about this whole mess and they offered NOTHING! Yet they respond with " Please contact us blah blah blah" What a joke! We lost out on a whole vacation,concerts etc. Never again!! I would rather not give any stars at all. Do yourself a favor and don't use them!! My family had reserved a Chrysler Pacifica for a trip. Received confirmation that we would get exactly that vehicle because it seats 7 people and is very roomy. We even Received a reminder and confirmation the morning before our trip. ALL CONFIRMED. My husband called around 4pm that same afternoon to check on the insurance policy. The person that he spoke with said " I was just getting ready to call you. We don't have a Pacifica for you,but we do have this other SUV. " It's a smaller vehicle and only seats 5 people. To which my husband responded " What? That will never work. It's not large enough. " He stated that was all he had. My husband then tried calling other branches of Enterprise that weren't to far away, but not one had anything that would work. We had to cancel our trip and lost out on the hotel reservation as well as concert tickets. My husband tried contacting the online chat to see if they would help in any kind of way. NOTHING! We have used them in the past and never had a problem. They didn't even call us!! My husband called them!! That's when we were informed of the change. The day before our trip!! I will never use them again!! We had planned this trip months ago!
• NM

  Natalie Moroney

  Jul 15, 2026
  1.0
  I would give 0 stars if I could. I reserved a rental vehicle for noon, only to be told when I arrived that no vehicles were available and to come back at 5:00 PM. I rearranged my schedule and found another ride, only to be told again that there was still no vehicle. I was then told one would be available at 8:00 AM the following morning. Once again, I arranged transportation, and then received another call saying there still wasn’t a vehicle available. In total, I had to arrange rides four separate times, only to have each pickup canceled. Not only did this waste my time, but it also disrupted the schedules of the people who were helping me. This reservation was for business purposes, and because Enterprise repeatedly failed to provide the service I had reserved, I’m unable to do my job. I understand that unexpected issues happen, but repeatedly confirming pickup times when there is no vehicle available is unacceptable. If you can’t honor reservations, customers need to be told upfront instead of being asked to keep coming back. This experience was incredibly frustrating and unprofessional. This comes after the previous time I rented from them, I showed 30 minutes early and was told I was the “bane of his existence” by the manager because I was early. I’d say they need to reevaluate staff choices.
• KM

  Kristin Murphy

  Jun 20, 2026
  2.0
  Roadside service is by far the worst service ever. I cross my fingers and pray everytime I never need them! They are useless and dont help at all! Its supposed to be a benefit of having a rental but with enterprise its stressful!! I had them hang up on me before and say figure it out.

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