Jiffy Lube Oil Change

Reviews

• RG

  Roberto Garcia

  4 days ago
  4.0
  Friendly and efficient
• CD

  Cheryl Downing

  Aug 23, 2026
  1.0
  Until January 22,2026, I did not have any issues with the services that I received at this Jiffy Lube location. At a previous visit, I had been given a diagnosis of an oil leak and an estimate to repair it. My engine has been rebuilt, and I am very aware of my oil levels which I monitor by regularly checking myself, adding oil as necessary, and having oil changes every 3,000 miles. I was driving to Indiana that day so I wanted the leak fixed. I had the leak fixed and made my trip. I felt that my car was not driving as before so I decided to check the oil and found that I had to add 3 quarts for it to show on the dipstick. I immediately called and was told to go to a location in Indiana, which I did. That location confirmed that the repair was done correctly and that it did not appear that oil was leaking. This means that oil was not added after the repair which obviously can cause serious damage to the engine. When my car was still not driving like it had prior to the repair, I returned to this location and asked to try a simple remedy of changing the NGK spark plugs that were installed during the repair back to AC Delco plugs. I had been told in the past that my car must have AC Delco spark plugs for optimal performance. I was told that I would have to pay for AC Delco plugs if I wanted them and that no one there could offer a refund or any type of resolution. I was just offered the advice that I shouldn’t take long trips in my car and that maybe I would have to get another engine. After asking, I was told that the manager would be in the next day and would contact me. I did not receive a call. I contacted Jiffy Lube corporate and was told that they would reach out to the owner of this location and ask them to contact me. When I got no reply, I again asked corporate to reach out. I was reminded that they would reach out again, but each location is individually owned so there was nothing else they could do. I still did not receive communication. I called the Yorkville location and asked for the owner’s contact information. I was told to look online and found that the owner of this location is shown to own at least 3 others in the Chicago area. I called one of the locations in Oak Park and spoke to that manager. She said that she would ask the manager in Yorkville to contact me and if he didn’t, to call her back. Nothing. I called back and she told me to call Yorkville again and that was it. I should not have to call again to continue getting no help. Meanwhile, I have had worsening issues with my car due to unknowingly driving at highway speeds with very low oil, including that my engine burns much more oil, causing the need to constantly add more. Even before they repaired the leak I did not have to add this much oil. I have had the oil changed 4 times since the January 22 service and have had to add more than 20 quarts between changes. Low oil also causes warping in the engine that then creates other problems such as failed gaskets and seals causing other leaks and damage which I am now having to deal with and have had to pay to correct. I have been forced to spend hundreds of dollars just on oil/oil changes, not including repairs needed because of this mistake, and that would have been avoided if this had been taken care of immediately. I have been extremely patient and have tried every way I can think of to get this corrected. I did not want to give a bad review for a mistake, but I now have no choice but to warn other people that this location (and possibly other locations) will not do the right thing when they make a devastating mistake like this. A customer should not have to go through everything I have gone through to try to get them to do what they know they should do. To fix the problems at this stage, I need to get another engine, which I cannot afford. As it is obvious that no one is interested in taking care of this, I have to constantly check/add oil in an effort to minimize further damage and I am very worried that I will get stuck on the road somewhere.
• EP

  Evan Percin

  Aug 11, 2026
  5.0
  MIKE AND THE CREW saved my life today. Not only did they effortlessly and efficiently change my oil they sheltered me from the tornado that blew through. Blessed
• TK

  Todd Kunkel

  Jul 30, 2026
  1.0
  Terrible, warning do not take your vehicle to this shop at all. They have no idea what they are doing. My daughter went there to get her oil changed, they stripped the plug on the drain pan. My daughter sat there for over an hour. Then they told her to come back tomorrow so they could work on getting it out. She sat for another hour. Was told they were unable to remove the drain plug. Maybe use the right size socket on the drain plug to remove it. Teach your employees the torque specifications on tightening the drain plug. I called and talk to the manager “Mike” he would not provide his last name and would not make it right. I ask for his managers name and number, I called him left a message, called 4 times never called back. I am so done with a business that can’t stand behind there mistakes! I will tell everyone about my experience. You guys suck!
• MM

  MSA

  Jul 2, 2026
  5.0
  Fast and professional!

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