Enterprise Rent-A-Car

Reviews

• IK

  Irfan Khan

  3 days ago
  5.0
  I was looking for a midsize sedan and had been calling different locations all day long with no luck. Shane, the manager at the Waukegan location, not only found a car for me, but he also went above and beyond by staying late until I was able to pick up my rental. Shane has helped me previously at the Libertyville location as well, and every experience with him has been outstanding. He is professional, accommodating, and genuinely cares about helping customers. Employees like this are hard to find, and he truly deserves recognition and a promotion. Thank you again, Shane, for the exceptional customer service.
• CS

  Carole Searles

  May 12, 2026
  5.0
  The manager Shane is the Bomb diggity ❣️🙌🏽s down.
• CT

  Chuy Toledo

  May 9, 2026
  5.0
  Buen servicio y Buenos vwhiculos
• BR

  Big Rider

  Apr 18, 2026
  1.0
  This Enterprise car rental place at 2801 Washington street. The customer service agent name Corey has the worst attitude in the entire Chicago area. She has no morals, respect dignity nothing good regarding Customer Service related to her job, she is very rude and disrespectful. She has anchor management issues, she made a comment make up your mind if you’re gonna rent a car if not, I’m closing in one minute. We visit this location because I rented a car through the Costco app for a cheaper rate by the time we got there she said we don’t have anything available or either. The cars are not rentable. She also stated Costco does not know what’s in her system so when you get there if you book reservations through Costco, be ready cause you may not get a car at all at that location when we did get a car it was completely empty. It was dirty was not clean and because of the timing, you either take what she had right in there or you get nothing. I tried to complain with the district manager, never received a call back so that doesn’t help either and that’s probably the reason why she remains at that location with that horrible attitude. I suggest you avoid this location altogether if you don’t wanna get in a confrontation with Cory again you need to be desperate if you rent a car from this location. I also contact the enterprise to speak to the owner and I never received a call back. I was visiting Chicago for my grandson‘s graduation from Boot Camp Navy Boot Camp and this place left a bad image to me regarding enterprise in Waukegan Chicago. I would rather walk first then to ever rent a car from Cory at this location and the only reason I gave 1 star is so I can submit my review. Take the humiliation and embarrassment from me, stay as far away from this location as possible it’s not worth it because she doesn’t care who’s in the room , she speaks to you in a disrespectful manner in front of everybody who ever is in there will get humiliated she doesn’t care. She is just EVIL.
• AJ

  Andre Johnson

  Apr 13, 2026
  1.0
  The problem I have with “businesses” these days is that nobody wants to do their job. I wasn’t told about the $25 fee for processing an .86 cent toll. I also wasn’t offered a toll transponder. My fault for not being informed because I assumed that since I have a toll account, they would go by that. YOUR FAULT for not telling me about the ridiculous processing fee! Been renting from Enterprise since I was old enough to start renting. This relationship has officially ended.

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