DOBBS TIRE & AUTO CENTERS

Reviews

• AA

  Adam Albert

  4 days ago
  5.0
  Great service, Mark was very helpful and friendly
• AM

  Abigail Martens

  Jun 20, 2026
  1.0
  I have had not one, but two serious issues with Dobbs in Waterloo that were negligent experiences. As a customer I would take the time to read this before deciding to chose this shop. My first experience involved a routine oil change and tire rotation. After leaving, I noticed a rumbling noise on my way home. Upon inspection, I discovered that the lug nuts had not been properly tightened. All four were loose enough to be turned by hand and one fell out into my hand. I consider myself extremely lucky that this oversight did not result in an accident, damage to my vehicle, or injury to myself or others. Despite that experience, I decided to give the shop another chance since some time had passed. During my most recent visit for an oil change, I was informed that my engine air filter needed replacement, but they did not have one in stock. No big deal. The plan was simply to clean the existing filter until the next service interval. Before I even left the parking lot, my check engine light came on. It turned out the air filter housing had not been screwed in, resulting in unfiltered air entering the system and causing sensor issues. What should have been a simple oil change turned into another hour and a half of troubleshooting a problem that was created by the service itself. The thing is mistakes happen and I totally understand that. What I found unacceptable was the treatment I received. Once I began asking reasonable questions about the diagnostic codes, the condition of the filter, and the sensor concerns caused by the mistake, the manager became impatient, dismissive, and openly rude. By that point, I had already paid in full. No effort was made to offer a resolution, take ownership, or reassure me that the issue would be addressed. Instead, I was talked down to, interrupted, and he made it clear he was annoyed. As a woman, I’m unfortunately familiar with being talked down to in car shops, it comes with the territory. I know enough about vehicles to not be talked down to and I expect to be treated with the same respect afforded to any customer. Whether this manager behaves this way towards everyone, I can’t say. What I can say is that the lack of professionalism and accountability was unacceptable for a simple mistake they caused. I called my friend who is a mechanic to tell him my experience, and he communicated that he had 3 cars from Dobbs in the last 2 weeks that came to their shop because dobbs didn’t replace old engine oil, didn’t change filters, etc. So regardless of treatment I’m not alone in the negligence. But hey, they’re helping his shop stay in business with their mistakes.
• MT

  Michelle Touchette

  Jun 18, 2026
  5.0
  I dropped my car off on my way to work both people behind the counter were very pleasant. I received a call from Adam and I want to recognize him for his customer service. He explained everything and informed me of the offers they had . Overall I give him a 5 star 🌟 rating . Thank You Adam
• KK

  Kate Kane

  Jun 16, 2026
  5.0
  The 5 stars is mainly for Frances. She is so nice and helpful every time I see her! Always goes out of her way to ask how I am doing, just a wonderful person to talk to!
• CO

  Chris Orr

  Jun 15, 2026
  2.0
  I had a good experience purchasing a set of tires from Dobbs in Waterloo. Their price point and hours were great for tires. I would recommend going somewhere else for anything else. 1. Took my vehicle in for an oil change and they noted the high beam headlight was not working. They tried to fix it (not a bulb) and were unsuccessful and wanted to charge $200. 2. Took my vehicle in for an oil change and they told me the radiator was leaking and needed replaced for $1500. I ask where it was leaking, they could not tell me (said somewhere on top). I did not let them replace the radiator, took it down the street to Bernhard Auto Works in Columbia, the radiator did not need replaced, it was a faulty $5 plug. 3. Called to get a price quote for putting new valve stems in my trailer tires. I told them I would take the tires off, the trailer they just needed to dismount the tire from wheel for 2 tires. They wanted to charge $185, took it to Plaza in Waterloo and was charged $50 (Plaza took the tire off the trailer, separated the tire from the wheel, and installed the new valve stems and balanced the tires for $50.

Frequently Asked Questions About DOBBS TIRE & AUTO CENTERS