National Car Rental

Reviews

• ES

  Elizabeth Scipioni

  Sep 5, 2026
  5.0
  First time visiting the National in St Louis, MO and Darrel was incredibly welcoming, helpful, and directed us to the best vehicle. He made it easy and fun. Thanks so much!
• SS

  Sarah

  Sep 2, 2026
  1.0
  -10/10.... DO NOT RENT PLEASE! Had all the items needed... credit card, valid id. They said we don't like that card... it was a visa. Be sure to know which credit card "brand" you can use... BTW, not posted anywhere, said it's "company policy" to not use THAT credit card!
• CF

  Carol Fergusson

  Aug 28, 2026
  5.0
  Top notch. Exceptionally clean vehicle, electric RAV4 was a joy to drive. All of the staff at Springfield IL airport was fantastic. The customer service line was very helpful. A special shout out to the gentleman who called after my rental was returned to review my experience and the charges, give that man a raise! I will definitely choose National for future car rentals.
• LW

  Linda W

  Jul 28, 2026
  5.0
  Great customer service! Demillio Lester and Brittney were so helpful and friendly.... I will come back because of the great employees!
• RM

  Richard Macleod

  Jun 18, 2026
  1.0
  Wow as an emerald member I have never seen a customer service as bad as National. 1. I went to get my work reservation and they said all the cars are dirty they dont have a working Vacuum. I said well I have to have a car give me the least dirty. Apparently that was an upgrade and I was charged 2. I called customer service and "Jeffery" said I cant help you call after you return, thanks and then ended the chat with out asking if I had further questions. 3 I restarted the chat and then Linda who said welcome to Alamo... I said I have National, she said well basically the same thing then wasn't responding and said I have to assist more than just you so you need to hold on. 4. Everyone was short and rude. It was a simple fix, $43.96.Not that much but something my company will flip about. I rent on average 10-15 times a year and so do the other 50 people that work with me. We are all having similar issues and my company is going to redo our policy to start using another company. National Rental car has beyond poor customer service.SO if you are in need of a rental car use Hertz or Avis