Enterprise Rent-A-Car

Reviews

• SS

  Sarah

  Sep 2, 2026
  1.0
  AWFUL SERVICE!! They said bring id, check, they said bring a major credit card, check. Get to window and was told I can't use my major credit card... a VISA. Sorry, can't use chime credit card. 2nd issue with this brand out of the 2 times I have tried to use them.
• BG

  bala gowtham

  Aug 2, 2026
  5.0
  Laronda S she did a great job and gave me a really good car for me
• KS

  Kiera Savage

  Jul 15, 2026
  1.0
  Unbelievably bad experience here, and the other two enterprise locations in Springfield, Illinois. My partner and I were in need of a rental car a month ago due to our own car being in the shop, and over the course of the month, after three separate visits to enterprise, booking in advance and spending a fortune on Ubers, we are in the same position - they “have no cars available”, and we find out 20 minutes before we are scheduled to pick up the car. I have tried speaking with customer service on the online chat, to which I am met with ‘(name) has left the chat’. Useless and unacceptable. It takes a great deal for me to go out of my way to leave a bad review. I always had a positive experience with enterprise when I lived in the UK, but since moving to Springfield IL, I am appalled, and disappointed. I think my experience in Springfield IL does not reflect the standards and values Enterprise as a whole has, and understand that their staff can’t just summon a car if one is not available, but I wonder why there has been no further investigation into their lack of cars from higher up in the company. It’s such a shame.
• CR

  Cody Rutherford

  Jul 14, 2026
  1.0
  Terrible customer service. Yolanada and DJ clearly do not care about their customers. When somebody makes a reservation for a 2 week rental and you know that you don't have that vehicle the proper response is not "we'll figure it out" and "I don't know what to tell you" then just cancelling the reservation on the day of the pick up. Zero empathy. Zero accountability. And apparently zero cars to rent.
• CR

  Connor Rutherford

  Jul 14, 2026
  1.0
  We booked a rental for a vehicle 2 months in advance. Touched base multiple times over the last 2 months to ensure there were no problems. Called yesterday( the day before we were supposed to leave) and we were told at the time there were no vehicles available but that “it should be here, if not we’ll figure something out”. Come today, we’re told there’s no vehicle and no solution. Long story short, even if you plan ahead of time, don’t plan on having a car available!