Enterprise Rent-A-Car

Reviews

• TK

  Teresa Kurzrock

  3 days ago
  5.0
  It was really good. I love the service I get at the office I go to. And I was able to extend my rental several times as I am without a car.
• KK

  Kylee

  Aug 15, 2026
  5.0
  Lauren helped me from start to finish and made the experience stress free. She was friendly and personable. I felt like if I had any issues, I could contact her. Luckily, I had none and Lauren helped me with the drop-off process which was done within ten minutes, or less. This was the first experience I’ve had using a rental car service so I was anxious but I had a great experience at Enterprise thanks to Lauren and her above and beyond service. If I ever need a rental car, I’d definitely choose Enterprise and ask for Lauren!
• TJ

  Tina Johnosn

  Jul 24, 2026
  1.0
  I made a reservation for a 15-passenger van back in March. Three days before my pickup date, I called to confirm everything, and I was assured my reservation was set. On the morning of July 24, 2026, I received a call at 7:30 a.m., just 30 minutes before my scheduled 8:00 a.m. pickup. I was told the van had not been returned the night before and that they would call me as soon as it was returned or they figured something out. By 11:00 a.m., I still had not received a single update, so I drove to the Stanford office myself. At that point, I was given a completely different story—that the van had actually been in an accident and the back door would not open. This directly contradicted what I had been told earlier. I had also been at the Dirksen location, where I was told the van was never there, making the explanations even more confusing and inconsistent. I contacted the corporate office and spoke with a manager, but I still received no meaningful resolution or communication. The most frustrating part wasn’t just that the van wasn’t available—it was the lack of honesty, poor communication, and complete disregard for a reservation that had been made months in advance and confirmed just days before pickup. If the vehicle was unavailable, I should have been notified well before 30 minutes before pickup, and I certainly should not have been given conflicting explanations. This was one of the worst customer service experiences I’ve ever had. I cannot recommend doing business with a company that fails to honor reservations and cannot provide honest, timely communication when problems arise.
• CP

  Carisa Peterson

  Jul 24, 2026
  1.0
  Renting currently for vacation. What a mess. Do you not check the vehicle before renting out again? 2 stops now in 2 days to fix tires that should have been YOUR problem not ours. You would know this van needed tires balanced if you had checked. I can't believe you do not have a mechanic check each vehicle after each rental. Currently sitting at J and S Restore in Kadoka, SD...been here for at least 30 minutes. Lucky for us these guys know what they are doing, because Enterprise certainly doesn't.
• WW

  Whitney Wilson

  Jul 24, 2026
  1.0
  This is the 2nd time enterprise has screwed us over on a family trip. Mind you we rent vehicles from them every year for the past several years. We reserved a vehicle 2 months in advanced an because it's happened once before they didn't have the vehicle ready I called the week before to make sure it would be ready. Was insured it would be. Day of no vehicle ready AGAIN. mind you pick up time was 8am, 11am still no word on the vehicle or any alternative or two separate vehicles nothing. We are now 3 hours late and still waiting around for a vehicle. I understand things happen but figure out other options for the renter instead of leaving them screwed! Highly disappointed. Multiple other stores you could have a vehicle moved from to keep happy customers but instead they continue to fail their loyal customers again and again... Do better to your customers that keep coming back! Extremely disappointed in the service!

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