Schaumburg Toyota

Reviews

• II

  Ibragim Ibragim

  4 days ago
  1.0
  Extremely disappointed with the service department. I have brought my brand-new car here 3 times for the exact same issue, only to have it returned to me every single time unfixed. On my third visit, they simply told me they couldn’t fix it. It is unacceptable for an official dealership to abandon support on a brand-new vehicle under warranty. Save your time and take your car to a service department that actually knows what they are doing.
• KP

  Kimmy Phạm

  Aug 13, 2026
  5.0
  I had a wonderful experience with Bobby and Rodel! They were both incredibly friendly, patient, and helpful throughout the entire car-buying process. They answered all my questions, made me feel comfortable, and never pressured me. Even though Rodel was dealing with a sore leg, he was still so enthusiastic and kind, showing me all the cars and even giving me a thoughtful gift. I truly appreciate both of them for making my car-buying experience so special. Wishing them both good health and many successful sales! ❤️🚗
• AM

  Amirhossein Maleki

  Aug 13, 2026
  1.0
  Extremely disappointing experience I reserved a 2026 Camry LE after the salesperson told me they had requested Toyota to change the interior from gray to black. I paid a deposit and waited more than a month, passing on other opportunities because Camry inventory was limited. Before proceeding with my lender, I specifically asked again: “Are you sure the interior is black?” The salesperson replied: “100% Sure it is black interior.” The car finally arrived—with a gray interior. They offered me a loaner while waiting for another car, but the issue is no longer just the interior color. It is trust. If they weren’t sure, they should have said so instead of giving me a 100% guarantee. I have the text messages documenting everything. After waiting more than a month based on their assurances, I cannot recommend Schaumburg Toyota.
• AP

  Amy Persky

  Aug 9, 2026
  1.0
  STAR — Extremely Disappointing Experience I went to Schaumburg Toyota on Friday fully intending to buy a car. I was initially looking at a new vehicle but decided to consider a used one instead. Unfortunately, my experience with the salesman, Rodriguez, was enough to make me walk out. From the beginning, I felt I was being misled about the warranty and maintenance coverage on the used vehicle. I had a picture from Arlington Toyota in Palatine clearly showing that 2 years of complimentary maintenance was included. When I showed it to Rodriguez, he told me that it was NOT included with the vehicle. Then, after seeing the documentation, his story suddenly changed and he said he could “work it in.” That was the moment I lost all trust. I stood up and walked out. Why lie to a customer in the first place? If something is included, say it's included. If it isn't, explain why. Don't tell a customer one thing and then change the story when they produce proof. Buying a car is a major financial decision, and I expect honesty and transparency—not games or sales tactics. I immediately went back to Arlington Toyota in Palatine, where I was treated with honesty, respect, and professionalism. I ended up purchasing a wonderful car there. Schaumburg Toyota didn't lose my business because of price. They lost it because I couldn't trust the salesperson. I would strongly recommend doing your homework, getting everything in writing, and paying very close attention to what you're being told before doing business here
• DT

  Daniel Torres

  Aug 6, 2026
  5.0
  Excelente experiencia. Quiero agradecer especialmente a Nora Diaz por su atención, amabilidad y profesionalismo. Siempre estuvo pendiente de ayudarnos, respondió todas nuestras preguntas y nos explicó todo con mucha paciencia y claridad, sin hacernos sentir presionados. Fue un verdadero placer hacer el negocio con ella. Recomiendo totalmente a Nora para cualquier persona que esté buscando comprar un Toyota en Schaumburg. ¡Muchas gracias por todo y por hacer que la experiencia fuera tan buena! 🚗👏