Schaumburg Toyota

Reviews

• AP

  Anna P

  5 days ago
  5.0
  I purchased a 2026 Toyota Camry, and I couldn't be happier with the entire experience. Derek Gniadek was my salesperson, and his customer service and product knowledge were truly exceptional. He took the time to walk me through all the features of the Camry. He was honest, friendly, and focused on finding the right fit for me. What impressed me most is that the care didn't end when I drove off the lot. About eight months later, I reached out to Darek with questions about parts and maintenance, and once again he worked his magic. He went above and beyond to make sure I had the right information. His attention to detail and willingness to help long after the sale is something you rarely see these days.
• PP

  Paulina Pieprz

  Sep 26, 2026
  5.0
  This dealership has exceeded my expectations. They had the best costumer service. I was able to get my new Toyota RAV4 2026 Hybrid in less than 2 weeks with all the modifications that I wanted. Buying process was very smooth, they gave me the best price to trade in my old car. They worked with me to ensure that the new car is exactly what I wanted for the best price possible. I would recommend Schaumburg Toyota to anyone who is looking for trusted dealership that goes above and beyond for the costumer. I will be forever grateful for this experience and will be coming back there if I ever need a new car. 100% recommend !!
• LL

  Lola

  Sep 22, 2026
  5.0
  Where do I start… two woman coming to purchase a car Schaumburg Toyota is the place to be my friend and I came to Schaumburg Toyota we had the greatest experience with David and Jonathan from the start they answered all of our questions gave the best trade in value my friend had previously purchased her car from Elgin Toyota and the experience and service they provide is the worst I am truly happy that I was referred to here and all my business in the future and my family and friends will for sure come to Schaumburg Toyota from now on thank you Schaumburg Toyota and keep up the great and wonderful service you guys provide.
• CB

  Cathy Baechle

  Sep 22, 2026
  5.0
  After being loyal Honda brand owners for decades, my husband and I gradually lost trust in Honda’s ability to maintain integrity, especially in their servicing of our cars. Earlier this year we decided to explore the Toyota brand due to their reputation for excellence and reliability. I gleaned Google Reviews for Schaumburg Toyota and a particular Sales Professional named Darek Gniadek was raised repeatedly as a superior sales person known for his communication style, professionalism, competence, knowledge and experience. In May, 2026, my husband and I met with Darek, drove a car we really liked and agreed to a price for a beautiful new Camry Hybrid model. Darek told us the model was very popular and in high demand nationwide so the specific trim/color we wanted was not on the lot. He then told us that our car would be delivered to the dealership from a Toyota plant in Kentucky and that it would take approximately 6 weeks to arrive. However, due to a nationwide shortage for this model plus the fact we ordered specific exterior and interior colors, the car actually took about three months to arrive at the dealership. That delay was no fault of Darek’s. Throughout the three months we waited, Darek communicated with us regularly about the car’s status. Finally, after the car arrived at Schaumburg Toyota, we learned that the total price of the vehicle increased by about $700 during the waiting period. We were upset by the increase since we thought the agreed upon price we negotiated in May was also the car’s “final price.” However, we learned something new about the way Toyota apparently does business. If the specific model/trim of the vehicle you want is not on the dealer’s lot, Toyota can unilaterally raise the price while it is being manufactured and delivered to the dealership. So, you wait out the delayed delivery and then pay more. This surprising and very upsetting news was not communicated by Toyota corporate to Darek, me and/or my husband until the car was shipped to the dealer. My husband and I expressed our marked disappointment in Toyota because this practice, and the optics of this practice to brand new Toyota customers, did not sit right with us. In the end, we realized the price increase was decided by Toyota corporate and was not the fault of Darek or the dealership. However, we felt Toyota should have given the dealership flexibility to increase the discount we had negotiated so in effect the price of the car stayed the same as it was in May. In any event, we decided to purchase the car at the new price and so far have been extremely pleased and impressed with the Camry Hybrid. When my husband and I arrived to pick up the car, Darek arranged for his colleague, Jerry McDuffie, Sales Professional and Master Technology Specialist, to guide me and my husband through all the new and impressive tech in the car. Jerry, like Darek, was a true professional, amiable, highly competent and experienced, patient about our limited knowledge of car tech, and a true pleasure to work with. Jerry also gave me and my husband a thorough tour of the dealership, introduced us to staff within their Service Department, and made sure that no stone was left unturned as we acclimated to our new car and dealership. We also had a very pleasant experience with Daniel C. who very professionally guided us through all the paperwork needed to purchase the car. Overall, with the exception of the unexpected price increase by Toyota corporate, we had an A+ experience working with Darek, Jerry and Daniel. They were very personable, professional, bright, funny and enjoyable to work with. My husband and I look forward to getting our car serviced at Schaumburg Toyota. Thank you again Darek, Jerry and Daniel! You all provided exemplary service! C & C
• BP

  Bhanu Prakash

  Sep 8, 2026
  1.0
  Honest Review – Very Disappointing Customer Service My experience at this Toyota dealership was honestly very disappointing, especially when it came to the sales experience. The salesperson, Eemanul, was very poor at explaining the car, the pricing, and the overall buying process. In my opinion, he needs better sales and customer-service training. I asked if they could provide me with a good price, and his response was basically, “If you don’t take it, someone else will.” I understand that dealerships need to sell cars, but this is not the way to speak to a customer. Just because a customer is speaking politely and calmly does not mean the salesperson should respond rudely or disrespectfully. A little patience, professionalism, and respect can make a huge difference. I also noticed that the front-desk staff were not very welcoming, and I did not even see a smile or friendly interaction with customers. That made me wonder if this was just my experience, so I checked the reviews—and unfortunately, I noticed several similar complaints about the customer service. What made the difference for me was that I drove about 15 minutes to Elgin Toyota, and the experience there was completely different. The staff were friendly, welcoming, and professional. As soon as I asked about the car, they immediately helped me and took me for a test drive without making me feel pressured or uncomfortable. So, if you’re looking for a Toyota and want good customer service, respectful communication, and a comfortable buying experience, I would personally recommend checking out Elgin Toyota instead. The car itself may be good, but customer service matters just as much as the vehicle. I hope this dealership takes this feedback seriously and provides better training to its sales and front-desk staff.