Family-owned and proudly serving Northern Illinois since 1989, Wheels by R.T. is your trusted hometown destination for quality pre-owned cars, trucks, and SUVs in Rockford and surrounding communities. For over three decades, we’ve treated every customer like family with a low-pressure, honest, and personalized car-buying experience. Each vehicle is carefully selected and inspected for reliability and value. Our full-service automotive center is staffed with ASE Certified Master Technicians handling maintenance, brakes, diagnostics, and repairs. At Wheels by R.T., we don’t just sell cars — we build lasting relationships.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.