Enterprise Rent-A-Car

Reviews

• AB

  Annamarie Benshetler

  Aug 12, 2026
  1.0
  I showed up at 4pm on Thursday. Got told “the keys are in the cupholder and the van is out front.” Went out, everything looked fine, brand new van 2027 Chrysler Pacifica…. Until 10 minutes later when my husband said “Did you tell them there’s front damage?” Apparently the sun was hitting the car perfectly that I couldn’t tell when I walked out. Only to notice the additional dents on the trunk. Called immediately to let them know - they told me they’d note it and someone would be in touch. Never heard back. THEN the left turn signal was out, and low and behold, the HEADLIGHT was out. I called again - and was told again that they noted it and would escalate it to a Regional Manager. Yep, no call. We were leaving at 5am the next day for our trip to Florida. I had 4 kids in the van & didn't feel safe driving with no headlight, so we waited until it was light to start driving. On our way through IL - we called to see about getting an exchange. Each time it was a different CSR, noting my location and trying to find the closest branch. Ended up in Effingham after 2 previous failed attempts & was told they would send a transfer and they would have something available. Drive to Effingham, the rep there had no transfer paperwork and the van they had was needing a new windshield. BUT wait there’s more! The oil life was showing 7% - we checked the oil, 1/2 quart low. Called and let them know this newest issue - all they kept telling me was to go to another enterprise store. Like what?? I kept being told from local reps that airports just turn and burn the cars. Okay, understandable, it’s a high turnover - but safety should NEVER be overlooked. We made it to Florida, and I had to drive home in the dark with 1 working headlight. Price was great at $845 for the week - but I will never use Enterprise again. My fault for not seeing the front from the get go but shame on Enterprise for not offering any help. I gladly would’ve paid for any sort of resolution - I would’ve paid for an upgrade, I would’ve left the van at an enterprise and paid for another rental at a different rental company if I could get reimbursed for 1 of the rentals - absolutely no one cared and just wanted me off the phone.
• ES

  E Sir-C

  Aug 1, 2026
  1.0
  Horrible experience trying to rent a car from the Rockford airport. There was only one person there and it took an extremely long time for me to get to the counter. Once I got to the counter I checked in and was told I could not use my debit card since I did not fly in. Then was informed that information was buried in a policy. I told the gentlemen at the counter I would return with my credit card. Less then an hour later when I got back. He had given my car away. He stated I was gone so long I didn't think you were returning. When I asked to call and see if they had any other large vehicle that would meet my needs he just gave me a phone number to the other location. I asked if he could get me an Uber home since this was going to be my 4th trip. I was ignored and went to the next customer. I was highly disappointed at this location and my experience.
• JD

  Jerry Davis

  Jul 23, 2026
  5.0
  Very pleasant to work with don't find that a lot places anymore. The car was very clean and ready to go. When recommend anyone needing to rent a car.
• DD

  Dr D

  Jul 21, 2026
  1.0
  Our flight was delayed and even though we had notified the 800 office, they never told the local office and they gave away our car and did not have any cars when we arrived. It was a total foul up.
• PC

  Pam Cappitelli

  Jul 15, 2026
  5.0
  I used Enterprise car rental at Chicago/Rockford recently and it was an excellent experience. The representative got me on my way quickly and listened to what I needed for my trip. I will likely use them then next time I need a rental.

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