Enterprise Rent-A-Car

Reviews

• RK

  Renee Kunkel

  5 days ago
  5.0
  The agents were pleasant, patient, kind, and gracious both at pick-up - when I had an issue with my bank - and at drop-off. The vehicle was clean and well cared for.
• DC

  Debra Cummings

  6 days ago
  5.0
  The car I rented was very clean. I was able to extend the rental period over the phone. I was also able to turn the car in early at a different location than where I rented it and was driven back to the dealership where I had just purchased my new car. Personnel at both locations were very helpful and polite. My experience with Enterprise was completely pleasant from beginning to end.
• DD

  Dana Dixon

  May 7, 2026
  5.0
  I really like this location. It's convenient , there are always plenty of options available and more importantly, the staff is extremely courteous and they value each customer. I've been renting from Enterprise for about 10 years and because of my experiences, I will continue to be a customer. The ONLY thing I don't like is that Enterprise always moves the people I establish a great relationship with to other locations. 🫩 I understand that the moves are due to promotions; however I am grateful that Enterprise continues to hire the best of the best! Don't hesitate to rent from this location-you will be well-cared for. Some things to know prior to renting: Make sure your driver's license is valid and in good standing- they will ask for it You must have a debit or credit card so they can place a "charge-hold" which is usually $300 on either card. This is assurance that you will return the rental. Once you return the rental, the charge is reversed. If you want to use your own insurance while the rental is in your possession, then you'll have to present your insurance card. I personally recommend using their "insurance." I always get the Damage Waiver (reduces/eliminates your financial responsibility for loss or damage). However, you must use the car according to what's specified in the rental agreement. I also get Supplemental Liability Protection because it provides between $300K- $1,000,000 (based on vehicle type) in coverage for third-party liability claims. Both of these coverages can get expensive as they can add $15-$30 per day to the rental cost, BUT I purchase them for peace of mind. You also have the option to purchase Personal Effects Coverage which insures your belongings as well as any passengers. Lastly, you can also purchase Roadside Assistance Protection which waives responsibility for losing keys, lockout, or fuel outages. Enterprise doesn't push you to purchase these coverages, but I recommend the Damage Waiver, Supplemental Liability and Road Assistance each time you rent. In addition, if you need to extend the time you have your rental, simply call customer service and for an additional daily fee, they'll get you squared away.
• BR

  Beatriz Rodriguez

  Apr 23, 2026
  5.0
  I had a great experience renting from Enterprise in Plainfield at 16040 S Lincoln Hwy. The vehicle drove super smooth and made our 12 hour trip feel easy. The whole process was fast and simple, which I really appreciated. The staff was helpful and made everything go smoothly. Most importantly, my kids were comfortable the entire ride, which made a huge difference for such a long drive. I would definitely rent from them again!
• MF

  Michael Ferrara

  Apr 12, 2026
  5.0
  Friendly service, very easy to work with. They picked me up at the body shop and picked up the car from the body shop when I was done using the car. Gave me a call to let me know they picked up the rental and everything was good to go

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