Mercedes-Benz of Orland Park

Reviews

• DL

  Dr. Myisha Lavonne

  2 days ago
  1.0
  Hands down, the absolute worst experience I’ve ever had at a dealership. Must be new management, the experience was nothing like this in 2014. My rep was extremely rude. I dropped my car off for a diagnostic and service, reserved a loaner in advance. As soon as I reached the counter, he cut me off while I was talking and said he typically doesn’t “allow” rentals for my service and told me I had to get a ride home . Once I requested a manger he said he’d “allow” me to have a loaner this time. He had my car over the weekend, called me with a huge quote. I asked how much my warranty covered, he paused and said he didn’t run it through the warranty but “the warranty typically doesn’t cover this anyway”. Again, asked for a manager and he gave a smug response and said the manager wasn’t in and wouldn’t be in anytime soon. He transferred me to a woman who was equally as rude as he was and told me “continuously calling doesn’t make her move faster”. I felt as though my sales rep hated his job and took it out on me. The rep and the woman truly need to be investigated. I drove all the way to Westmont, received IMPECCABLE service covered by my warranty. So much so, I needed up purchasing a 2026 from them after I received my car.
• CB

  Craig Bengtson

  4 days ago
  5.0
  I had a great experience with Mercedes-Benz of Orland Park. I needed an oil change on short notice, and they went out of their way to get me in and taken care of without any hassle. The service department was professional, courteous, and efficient from start to finish. I really appreciated them accommodating me with very little notice and getting the work completed promptly. That kind of customer service makes a difference, especially when you’re traveling and your schedule isn’t always predictable. Thank you to the team at Mercedes-Benz of Orland Park for making the process easy and getting me back on the road. Excellent service and a dealership I would gladly recommend.
• MR

  Ms. Ti. Robinson Ms. Ti. Robinson

  Sep 12, 2026
  5.0
  I worked w- Carlos R when purchasing my first electric vehicle, an EQE. He was personable, informative, and patient while I took my time educating myself on the benefits of an electric car and any potential concerns tht might arise. He was responsive via text messages over the course of about three weeks, answered any questions I had along the way and reminded me of the many ongoing benefits of becoming part of the Mercedes-Benz family. He helped make my decision to purchase feel informed, unrushed and valuable. I would recommend him to future buyers given his experience, understanding of the brand and overall responsiveness without being pushy.
• NK

  Nancy Kinsman

  Sep 11, 2026
  1.0
  We found a vehicle online and put down a deposit after salesman Carlos texted video/photos, assured us it was in "perfect condition," and confirmed new tires and brakes were installed and ready. My husband asked about visible rocker panel damage in the video, but Carlos insisted it was just a reflection. Carols knew we were coming from Green Bay, WI; we put down a deposit, scheduled an appointment for Saturday morning 8/29 and even rented a car with a one way option, fully prepared to purchase and drive it home. Upon arrival, Carlos admitted the tires hadn't arrived, and the rocker panel was indeed damaged (along with a second spot). Despite his blatant misrepresentations, we agreed to purchase the vehicle and accept a loaner to drive home after he promised our car would be delivered by Tuesday at the latest. From there, the experience spiraled: Endless Delays & Broken Promises: The final part was repeatedly delayed, ultimately arriving on 9/9 instead of the promised 8/30 or 9/3. Poor Communication: Carlos promised regular updates, but we had to constantly reach out ourselves. On 9/8, Sales Manager George promised delivery by 1:30 PM the following day; the car didn't arrive until 7:30 PM. Delivery Condition: When delivered, the car was poorly detailed—dust and fingerprints everywhere, unvacuumed rear floors, and a sticky white substance on the rear armrest. Having purchased three CPO Mercedes vehicles from different dealerships, this was by far our worst experience. I can not recommend doing business with Mercedes-Benz of Orland Park.
• JS

  Jorge Sandoval

  Sep 8, 2026
  5.0
  I had a great experience at Mercedes of Orland Park yesterday, and I have to give a huge thank you to William “Bill” for making the entire process so smooth and enjoyable. From the very beginning, Bill treated us with nothing but respect and professionalism. He took the time to explain everything clearly, answered all of our questions, and never made us feel pressured or rushed. You could genuinely tell that he cared about getting us into the right vehicle while also working hard to get us the best deal possible. Bill went above and beyond throughout the entire process, and his customer service was honestly one of the best car-buying experiences I’ve had. I really appreciate all the time and effort he put into making sure we were happy with our lease. If you’re looking for a Mercedes and want someone who will actually take care of you, I highly recommend working with William “Bill.” He definitely earned this 5-star review!

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