Enterprise Rent-A-Car

Reviews

• JS

  Jessica L. Simpson

  Sep 14, 2026
  1.0
  I was informed that I would be compensated for the issues with my rental reservation, but I have yet to receive the compensation promised. I booked a rental through the phone number provided by my insurance company. The rental was scheduled at the Oak Park Enterprise branch one week in advance of my vehicle’s scheduled drop-off at the body shop for repairs. Approximately 30 minutes before my scheduled drop-off time, I received a phone call from a different Enterprise location. I was informed that the Oak Park location had transferred my reservation to them and had also attempted to transfer it to another location. Unfortunately, the location that received the reservation could not pick me up because the body shop was outside of their pickup radius. At that point, I had to contact the body shop myself to find out which Enterprise location they normally work with. Neither the Oak Park location nor the other Chicago location seemed to know which Enterprise branch serviced that body shop. After contacting the appropriate Enterprise location, I went there, only to find out that they did not have any vehicles available. I ultimately had to return to the original Oak Park location. Fortunately, I had someone who was able to drive me between these locations. Otherwise, I would have been forced to pay for multiple Uber rides simply to obtain the rental I had already reserved. When I returned to Oak Park, I expressed my frustration to the manager, Samuel, who assured me that he would remove two days from my rental reservation to compensate for the inconvenience. However, that adjustment was never made. Additionally, I have not received my security deposit back, despite having an email receipt confirming that I am owed the deposit. This experience was extremely frustrating and unacceptable. I made my reservation in advance, yet Enterprise transferred my reservation without ensuring that the receiving location could provide pickup service or had a vehicle available. I was left to coordinate between multiple locations and the body shop, despite having done my part by making the reservation ahead of time. I was promised compensation by the manager, but that promise was not honored. I am also still waiting for my security deposit to be returned, and now I am dealing with an unexplained $106 charge on the day AFTER I returned the car in good condition. Enterprise needs to take responsibility for this situation, honor the compensation promised, return my security deposit, and reverse the additional $106 charge immediately. Customers should not have to spend hours coordinating between locations, chase promised compensation and security deposits, and question unexpected charges after returning a rental. Based on this experience, I cannot recommend Enterprise. I hope the company takes responsibility and resolves these issues promptly.
• RR

  Rai Rai

  Sep 11, 2026
  5.0
  Brandon, Sam and the entire team are great! Great customer service! I will definitely come back to this enterprise any time I need a car rental
• BC

  Brandon Collier

  Sep 4, 2026
  1.0
  I am extremely disappointed with the customer service I received. I had a reservation scheduled for 9:00 AM, but when I arrived, there were multiple customers being placed into different vehicles while I was told that no vehicle was available for me. I was then asked to return at noon, despite having a confirmed reservation for 9:00 AM. Making reservations without having vehicles available at the scheduled time is unacceptable and creates a major inconvenience for customers. I expected my reservation to be honored and for better communication and customer service regarding the situation.
• TK

  Thomas Keith

  Aug 25, 2026
  5.0
  The Enterprise location in Oak Park, IL, is a great and convenient place to rent a car. Sam A., the branch manager, goes above and beyond to make you feel like more than just another customer. He genuinely makes you feel valued and treated as an individual. We did experience a few issues with the rental vehicles themselves, but none of those issues were reflective of the customer service. Sam and his team handled everything swiftly, professionally, and with genuine friendliness and ease. At no point did we feel stressed or inconvenienced by the process. That level of service is a strong reflection of Sam’s leadership, and it clearly carries over to his entire team. I would not be surprised to see him running a district or leading another district in another state sometime in the near future. Overall, this was a wonderful five star experience. I would absolutely recommend this Enterprise location and Sam’s team.
• BF

  Bryce Fishman

  Aug 19, 2026
  5.0
  There are some customer service experiences where you walk in expecting the usual: pick up the keys, sign a few things, pretend to understand the insurance options, and leave with a rental car. Then there’s the Enterprise in Oak Park. I’ve been to this location five times now, and every visit has felt less like renting a car and more like being quietly shepherded through the process by people who have somehow figured out the secret to dealing with the public. At the center of it all is Sam, the manager. Sam is excellent. If you aren’t disarmed by his eyes, you’ll be disarmed by his calm, astute nature. The man can read a room like he’s got subtitles turned on. He knows when someone needs an answer, when they need a moment, and when they’ve already explained their problem three times and just need someone to say, “Yep, I’ve got you.” He listens. He’s friendly. He’s personable. And, perhaps most impressively, he manages to maintain this level of composure while working in an industry where customers presumably arrive every day with some combination of a reservation, a problem, and a story that begins with, “So, you’re not going to believe what happened…” And then there’s his team. They’re kind, detail-oriented, pragmatic, and genuinely attentive. Every customer is treated like they’re the only customer in the world. Five visits in, I’ve yet to witness the “next!” energy that can make customer service feel like an airport security checkpoint. Instead, there’s patience, warmth, and an obvious commitment to getting things right. That’s a reflection of Sam. Good managers manage. Great managers set a tone that everyone else seems to absorb without realizing it. His team clearly trusts him, and it shows in how they treat people. At this point, I have to assume Sam is on some sort of trajectory. If he isn’t running Enterprise in 10 years, I fully expect to see him running security for Taylor Swift—calmly scanning the room, reading the temperature, and quietly deciding who absolutely does not need to be backstage. Give it another five years and he’ll probably be her writing partner too. In summation, this is exactly what good customer service should feel like. I’ve had five excellent experiences at this location, and Sam and his team have earned my trust every single time. If every Enterprise location had a Sam, the rental-car industry would have a much better reputation. Five visits. Five great experiences. Highly recommended.

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