Kelly Nissan, Inc.

Reviews

• MM

  Mc_Shadow

  1 day ago
  5.0
  Help me get the car I wanted and was very helpful and gave me the best rate possible at the best price possible shout out to the sales manager as well🤝
• FO

  Felix ortiz

  2 days ago
  5.0
  Hugeeeee thanks to Manny vegas from kelly nissan. Helped me and my wife on our new 2023 jeep wrangler !! Make sure to ask for him for all your car needs !!
• MG

  Martha Gonzalez

  3 days ago
  1.0
  I purchased a Certified Pre-ownwd Murano on April 24, 2026. Just two months later, thanks to the heavy rain in June, I discovered the sunroof had a major leak that left a puddle of water by passenger foot well with a damp smell. Had it not rained, I would never have known. My vehicle is usually kept in a garage. This is clearly a PRE-EXISITING issue that should have been caught before the vehicle was sold. I purchased the extended warranty expecting peace of mind, only to be told by Amber, the service representative, that the repair was not covered because the sunroof drain is considered "maintenance" i was quoted nearly $900.00 for a repair that should have never been my responsibility. To make matters worse Amber, demonstrated HORRIBLE customer service and little empathy or concern. Instead of trying to help she simply asked if i wanted to pay for the repair or take the car back with the leak. This level of customer service is unacceptable. I then spoke with the sales manager, Anthony, who at first said they "could not swallow the entire cost". After i informed him I purchaesd the car this way. He finally agreed, it was not fair and he authorized the dealership to cover the repair as a one-time courtesy. The situation got worse when I brought my car in for repair. I was told my vehicle would be ready within two days, the deadline came and went with no updates, My phone calls were NOT returned when I would call for updates. Over 40 days later I finally received my vehicle back, it was returned with a speeding ticket , an oil stain that does not appear to be removable, a broken flag that had been hanging from my rearview mirror, and missing Quay sunglasses. I expected much better from a family owned dealership, especially after purchasing an extended warranty and believing I would have peace of mind. While I appreciate Anthony stepping in and helping with the repair and the use of a loaner. My overall experience left me feeling that Kelly Nissan is more interested in making the sale than taking care of the of their customers. Whatever you do, DO NOT TRUST THIS DEALERSHIP WITH YOUR CAR. DO NOT BUY A CAR FROM THESE PEOPLE. They are disrespectful, unethical and dishonest.
• SB

  Savannah Bogari

  Jul 31, 2026
  5.0
  The best service team out there! I recently brought in my 2016 Rogue and discovered it needed a new transmission. Tracey and Matt helped me through the whole process and ended up saving me thousands of dollars. Tracey communicated with me every step of the way and kept me updated on the status of my vehicle. Heather was so sweet when I was there and genuinely made my day. This team is incredible. My sincerest thanks to Tracey, Matt and Heather as well as the whole team for taking the best care of my car.
• CD

  Candace Dodson

  Jul 27, 2026
  2.0
  I am torn about this location. The sales team genuinely seems to care about customer experience and I appreciate that. I even shared a terrible experience we had over 20 years ago and they listened, apologized, and didn’t make excuses. My purchase experience, although a bit rocky, was worth a return for my next purchase. My issue is the service department…specifically Amber. She has absolutely no customer service skills. She is the reason why I didn’t bring my daughter, mother, or fiancé to purchase their vehicles from Kelley in the last two months. Amber is crass. She gives inaccurate information until questioned. At that point, she finds the correct info with minimal effort. That means she could’ve given the right answer first. I’ll be in the market for an EV this time next year. Since the warranty offered at this dealership is only honored at this dealership (unless you’re further than 40 miles) I will not purchase from Kelley. I am not sure if Amber has a problem with me or if it’s her general disposition to be rude and dishonest. Whatever the case is, she has insured the loss of revenue for this location.

Frequently Asked Questions About Kelly Nissan, Inc.