AutoZone Auto Parts

Reviews

• BG

  Beatriz Godinez

  3 days ago
  5.0
  Este es mi AutoZone favorito porque siempre nos atendia un trabajador cubano con excelente experiencia que ayudaba en todo lo que podía. Desafortunadamente,la última vez que fue mi esposo él ya no se encontraba y tuvimos una mala experiencia. El nuevo personal es muy joven y le falta conocimiento en refacciones. Sé que todos tienen derecho y oportunidad de trabajar, pero para mantener una excelente atención al cliente, necesitan capacitarse mejor y adquirir más experiencia.
• MG

  Manuel Gonzalez

  6 days ago
  2.0
  Too expensive.
• CF

  Chi-town Finest

  Aug 16, 2026
  5.0
  Service was great
• GG

  Gary

  Jul 23, 2026
  1.0
  This was one of the worst customer service experiences I’ve ever had. I came into the store around 8:00 p.m. to have my battery charged. From the very beginning, the employee gave me a hard time about charging it. He kept insisting the battery needed an hour and a half to fully charge and repeatedly tried to get me to leave it until the next day. I told him several times that I needed my battery back that same night because it was extremely important. I also explained that I wasn’t asking for a full charge. I was completely fine with only one hour of charging because all I wanted to do was determine if the battery was bad or not. Even after explaining this multiple times, it felt like I had to convince him to do something that should have been a basic customer service request. It honestly felt like he just didn’t want to do it. On my way back, I was unexpectedly delayed after being pulled over and ultimately let go without a ticket. I arrived right around closing and immediately went to retrieve my own battery. I believe I arrived before 9:00 p.m., and I ask AutoZone to review the security camera footage to verify exactly when I got there. Instead of making any effort to help, the employees ignored me until after 9:00 p.m. Then they opened the door only to tell me I was one minute late and refused to hand me my own battery. I wasn’t trying to shop or keep the store open. I was simply trying to retrieve property that already belonged to me. The employees came across as incredibly lazy and unwilling to provide even the most basic level of customer service. From the moment I asked them to charge my battery, I felt like I was bothering them by asking them to do their job. Then, after making every effort to get back on time, they hid behind a one minute technicality instead of showing even a little common sense or decency. If I truly arrived before 9:00 p.m., AutoZone should review the security camera footage. If this is the level of customer service AutoZone stands behind, then customers deserve to know exactly how they’ll be treated when they need help.
• JM

  Jam max

  Jul 21, 2026
  5.0
  I needed help replacing a bulb for my truck and didn’t have the right tools. I went to the auto zone in Northlake and a gentleman by the name Pablo, help me find the right tools to get the bulb replaced!