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Welcome to Fair Oaks Ford in Naperville, IL, where We'll Beat Any Deal. Our Ford dealership in Naperville, IL, has been in the business of making customers happy for more than 30 years. So how do we do it? How do we keep our customers coming back time and time again? We're well known throughout Naperville and beyond for our outstanding reputation. Just go ahead and take a look at our excellent rating on Google+, or our A+ Rating from the Better Business Bureau. Or, check out DealerRater. We're rated No. 1 in Illinois, with more than 2,000 reviews and a 4.9 rating from our customers. On top of all that, we have an award-winning Ford service center and are a three-time President's Award Winner for Outstanding Sales and Service.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.