Fair Oaks Ford

Reviews

• AH

  Andrea Harris

  1 day ago
  1.0
  Not only do they sell defective cars but they don’t stand by their repairs. I fail to understand the logic behind a ford mechanic not being able to adequately diagnose and repair a Ford vehicle. Thats why you take it to the experts. Except, they are only experts in taking money to take care of their technicians. It’s sad when you get your car back in worse condition than when you took it in. Then they blame you or the cats age rather than agreeing to look at it again knowing they may have not completed the job. In addition, possibly misplacing your emergency key so now that your car won’t start you now can’t even unlock it. Fairoaks has successfully taken me from Escape, Edge, Explorer to Toyota Rav 4. I’m built customer tough and have options. Ford is no longer one of them.
• BN

  Brad Nehrbass

  3 days ago
  5.0
  I have not actually purchased a vehicle from Fair Oaks, however, I do have multiple vehicles that are currently being serviced with them, even though they were all purchased elsewhere; 2005 Ford Thunderbird, 2021 F-150 Diesel, 2022 Bronco. The level of service is unreal! I also have multiple cars across many platforms (multiple luxury vehicles) and how Fair Oaks treats their guests is amazing! I wish my other platforms would treat me how Fair Oaks treats me! I honestly cannot say enough great things about Fair Oaks!
• JP

  Jason Pierce

  Sep 25, 2026
  2.0
  My sales guy, Rich, was a pleasure to work with. Nice, patient, and made the experience a good time. His sales manager that we worked with was a little aggressive when I started questioning the economics of the deal. We agreed to a price pre additional incentive, and then when we got to the paperwork phase, I see they raised the actual sale price of the car by $1K and then added an additional incentive. Most dealers I work with would have added the incentive to help offset my cost and show the sale price on the car pre incentive and kept it the same. When I asked them about it, they lied and said they didn't quote with only $6K in rebates, but $7K originally (as they were holding this back and I got Ford of Chicago to review the original offer). Thankfully I kept the paperwork with the original quote and they did originally only put $6K in rebates and were originally selling me the car at $57K vs $58K. When asking about the Ford backed rate for a business, the rate was at 6.89% and they marked it up to 8.39%. I asked what the actual money factor was and the manager got pretty irritated and irate with me and started explaining how a business and profit works. Btw - I own and run a $50M+ ARR business. I know how profit margins work dude. & things like manufacturer incentives and kick backs. Thankfully - there is a gentleman in their business office that corrected that sales managers behavior and brought my rate back down to the promotional 6.89%. Kind of shady, but I needed the Bronco as it was the only color available in the area. Transparently, I buy a new car every 4-6 months and this was one of the most unsettling experiences I've had in awhile. Since these Fords are not incredibly unique or rare, I would suggest buying from another dealership like Arlington Heights Ford or Hawk in St Charles were their management staff is far friendlier. One thing is - the sales team isn't pushy. So I guess thats a bonus point.
• MB

  Matt Brubaker

  Sep 10, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Couldn’t have had a better experience with Fair Oaks Ford, and Rich was a huge reason why. I was pretty particular about what I wanted in my new truck. Sammi did a great job helping find the right one, but Rich was my main point of contact throughout the entire process, and I can’t say enough about the job he did. Rich and I talked pretty much every day while we were working through everything. His communication and follow-through were outstanding. He kept me updated, answered every question, followed up when he said he would, and genuinely put in the effort to earn my business. Beyond that, we had some really great conversations along the way. It never felt like I was just another sale or transaction to him. What really put the experience over the top for me was how Rich treated my family. When my wife and kids came with me to look at the truck, he was incredibly respectful, patient, and great with all of them. He joked around with the kids, made everyone feel comfortable, and even jumped in and helped me switch the car seats over. That might seem like a small thing, but as a dad with three kids, it says a lot about the kind of person you’re dealing with. I’ve bought and leased plenty of vehicles over the years, and Rich made this one of the best experiences I’ve had. Great communication, incredible effort, zero pressure, and most importantly, he did everything he said he was going to do. Fair Oaks Ford has earned my business going forward. Sammi deserves credit for helping find the truck, but Rich truly made the experience. If you’re looking for a vehicle at Fair Oaks Ford, ask for Rich. I couldn’t recommend him more.
• GD

  GQ Gaming & Design

  Sep 8, 2026
  1.0
  I inquired upon a used vehicle at this particular location a few days ago. Eventually, a sales rep named Evelyn did respond back. I offered a price $1500 lower than their asking. After hours passed. Was denied that offer. I respectfully thanked them for their time and move onward to other opportunities. They reached out hours later after the fact, as if there was an opening for negotiations. I responded in kind I was willing. Same sales rep I might add. Then nothing. No other respone came through that day. I reached out once more that evening before their closing time to that same sales rep. Was contacted in return by another sales rep stating Evelyn was busy and she would get to me when she can. That was the end of our baffling back and forth that day. The following day was the same "merry-go-round" of exchanges. Zero progress had. Simply trying to communicate to this sales rep was becoming a task that seemed futile. Later that day received and email from that same sales rep implying the car is available if I am willing to discuss the matter. So, again I responded via email in kind that I am. A text came through hours later from that sales rep. I stated we had come up on our offer and was merely $900 off from their asking price. She immediately denied it and stated $300 was all they would allot on the vehicle. That it had gained attention now from various potential buyers. Typical sales pitch utilized there I might add. At this point I in kind stated we are moving onward to more fruitful opportunities elsewhere. Zero respone in return. What a headache this experience was. So, this dealership let the sale of a vehicle at $15,995 get away from them simply because I offered $900 less. As if this was a huge deficit to their profit margins on this used vehicle. All I can think is greed at this point. Dealerships like this would rather pay to have their inventory sit on their lot for months to a year than to negotiate in the slightest on their price points. The art of the deal is no longer in their play book. Nor is common courtesy and manners when communicating with a customer. You need a vehicle? Steer clear of this location. They will leave you dizzy from all the badfling back and forth that literally get them and yourself nowhere in creating a deal to seal. Best of luck folks.

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