Fair Oaks Ford

Reviews

• BT

  Bekbolot Turanov

  5 days ago
  1.0
  I’m not very satisfied with this dealership’s customer service. I received different prices for the same service, which felt unprofessional and confusing. Overall, I was left with a poor impression because of the inconsistent pricing and rude attitude toward customers. I expected better communication and more respectful treatment.
• MZ

  Mayra Zavala

  6 days ago
  5.0
  Excelente servicio! Compré mi Ford Bronco Sport 2024 aquí en Fair Oaks y la experiencia fue de diez. El señor Jose Santiago, que me atendió fue súper amable, tuvo muchísima paciencia con todas mis dudas y me explicó cada detalle del proceso y del carro. Me sentí muy cómoda y bien informada. Súper recomendado✨️
• JE

  Jim East

  May 11, 2026
  1.0
  Alex the salesman was a horrible representation for this dealership. Left me sitting at his desk with no explanation of where he went. After a few minutes I got up and left. I spoke with him later the day on the phone and he was rude and condescending and said "if two minutes of a wait was too much for you then I don't know what to tell you"... This is no way to speak to a customer and I will not be doing business with Fair Oaks. Save your time and shop at a dealer where they respect your time.
• AK

  andrea kuczkowski

  May 5, 2026
  1.0
  I recently purchased a vehicle from this dealership, and while parts of my experience were positive, others were extremely frustrating. First, I want to recognize Darren Sanders, my sales consultant. He was incredibly helpful, attentive, and genuinely worked to get me exactly what I wanted. He made the process feel smooth on his end, and I truly appreciated his effort and professionalism. Unfortunately, the experience was significantly overshadowed by my interactions with Moe Abdallah, the sales and finance director, as well as Jeremy Hopkins, the sales manager. My father-in-law, who was assisting me with the purchase, is very knowledgeable about the car-buying process. However, both individuals repeatedly spoke over him, cut him off, and treated him as if he didn’t understand what he was talking about. It came across as dismissive, disrespectful, and unprofessional. Their behavior made the process far more stressful and difficult than it needed to be. On top of that, there was a clear lack of urgency in getting things done. I was purchasing this vehicle out of state, so timing and communication were extremely important. The vehicle was fully paid for on March 6th, yet my father-in-law was not allowed to pick it up for me until March 17th. This delay was unacceptable, especially given that we had to call multiple times a day just to ensure progress was being made. It felt like we were the ones pushing the deal forward instead of the dealership doing their job. Buying a car is a major purchase, and in my family, it’s something we take very seriously. Professionalism, respect, efficiency, and clear communication should be standard. While Darren delivered on those expectations, the overall experience was negatively impacted by the lack of professionalism and urgency from Moe Abdallah and Jeremy Hopkins. I would not recommend this dealership to any friends or family. I hope this feedback is taken seriously and used to improve how future customers are treated.
• NM

  N Matuszewski

  May 1, 2026
  5.0
  I’ve purchased two vehicles from here and both times the buying experience was excellent. I most recently bought a near new model year 25 from Darren for my wife in January. It was great experience. Darren and his sales manager were awesome to work with. I came back to leave this positive review after a not so great experience at another dealership (for a different mfg) that made appreciate Darren and the Fair Oaks Sales team. Highly recommend this dealership.

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