Great people who truly care about their customers. I Would definitely recommend them
SA
srinivas A
Mar 12, 2026
3.0
Job was well done but communication could be lot better. There was a delay in service which is understandable but this could have been conveyed in a better way. I found one representative to be a rather harsh while I asked for update.
KS
Kristy Seitz
Feb 27, 2026
5.0
I had an excellent experience at Gustafson Body Shop. We actually had two cars being serviced at the same time- you can imagine the stress! Scott kept us informed from the very start if the project until the end.
Not only was Scott knowledgeable, but he was also incredibly honest about our repairs. If you want a stress free repair go see Scott! I will always suggest this Body Shop to anyone who asks!
KI
Kenneth Ito
Feb 27, 2026
5.0
Have had several cars repaired at Gustafson's, never had any complaints about their work, have been doing business with them for over fifty years. Just had my 2025 Honda Passport repaired here.
AS
Aneta Soldaczuk
Feb 9, 2026
5.0
I highly recommend Gustafson to anyone looking for quality auto body work. Staff were very friendly and profesional. They completed the work on time.
Frequently Asked Questions About Gustafson Body Shop
Do I need more than one estimate?
The decision to obtain multiple estimates is entirely up to you. If you've chosen a repair shop, you can have your insurance company communicate with them directly. Once your insurance adjuster has assessed your vehicle, you're free to schedule repairs. You can provide us with the estimate via fax, email, or in person, or simply give us your insurance information, and we'll obtain a copy ourselves. It's important to note that we must initiate the repair process based on the original estimate.
Do you guarantee your work?
Yes, we offer a limited lifetime warranty on all our repairs for as long as you own the vehicle. It's important to note that the collision repair center, not your insurance company, is solely responsible for the warranty on your repair.
Will you use factory parts in the repair?
We prioritize the use of factory parts. When working with your insurance company, we strive to ensure coverage for OEM (original equipment manufacturer) parts. If your policy doesn't cover OEM parts, we leverage our OEM certifications to secure promotional pricing, allowing us to obtain OEM parts at costs comparable to used or aftermarket alternatives. Reach out today to work with one of the top auto body shops in the area.
Who chooses my auto body repair shop, me or my insurance company?
The choice of auto repair shop in Mundelein, IL is yours. We recommend seeking referrals from family, friends, and colleagues. A reputable collision repair shop should be honest, maintain current training and certifications, deliver quality repairs, and provide a lifetime written warranty. Gustafson Body Shop meets all these criteria and boasts a staff with an average of 17 years of industry experience.
My new vehicle has ADAS systems. What does that mean and are you qualified to work on it?
ADAS, or Advanced Driver Assistance Systems, are designed to enhance driver safety. We are well-versed in the latest technology and repair procedures for ADAS systems. Our certifications cover numerous manufacturers, including Acura, Chrysler, Dodge, Fiat, GM, Honda, Hyundai, Infiniti, Jeep, Kia, Nissan, and Ram. Call today to work with one of the top auto body shops in the area.
Do I need more than one estimate for my vehicle repair at Gustafson Body Shop?
Obtaining multiple estimates is optional. You can have your insurance company communicate directly with Gustafson Body Shop or provide an existing estimate. Repairs proceed based on the original estimate.
Does Gustafson Body Shop guarantee their repair work?
Yes, they offer a limited lifetime warranty on all repairs for as long as you own the vehicle. The collision center itself is responsible for the warranty.
Will Gustafson Body Shop use factory (OEM) parts for repairs?
They prioritize using factory parts and work with insurance to secure OEM parts coverage. If not covered, they leverage OEM certifications for promotional pricing to obtain OEM parts affordably.
Who chooses the auto body repair shop, me or my insurance company?
You have the choice of repair shop. Gustafson Body Shop recommends choosing a reputable shop with certified staff and a lifetime warranty, like their experienced team in Mundelein, IL.
Is Gustafson Body Shop qualified to repair Advanced Driver Assistance Systems (ADAS) on new vehicles?
Yes, they are trained and certified to repair ADAS systems for many manufacturers including Acura, GM, Honda, and others, ensuring proper handling of modern vehicle technology.
What are Gustafson Body Shop's operating hours?
They are open Monday to Thursday from 7:00 AM to 5:00 PM, and Friday from 7:00 AM to 3:00 PM. They are closed on Saturdays, Sundays, and major holidays.
Where is Gustafson Body Shop located?
The shop is located at 23 W Maple Ave, Mundelein, IL 60060, USA.
What payment options does Gustafson Body Shop accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there nearby gas stations where customers can refuel their vehicles near Gustafson Body Shop?
Yes, nearby options include Graham Enterprise, Inc. and BP, which offer gas and convenience store services, making it convenient for customers to refuel before or after repairs.
Are there any local eateries near Gustafson Body Shop where customers can dine while their vehicle is being serviced?
Yes, Emil's Sports Bar and Pizzeria is nearby, providing a place to enjoy pizza or relax at a sports bar during vehicle repairs.
What nearby services complement Gustafson Body Shop for customers needing health and wellness options?
Customers can visit the Center For Wellness Chiropractic Care or Touch of Health Therapeutic Massage nearby for health and therapeutic services during their visit.
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