Enterprise Rent-A-Car

Reviews

• JS

  Jason Schroeder

  2 days ago
  5.0
  Phil was incredibly helpful and was awesome to deal with
• MC

  Maria Cole

  Jul 29, 2026
  5.0
  Recently rented a larger SUV Very happy with the vehicle overall and customer service
• JT

  Jessie Thomas

  Jul 10, 2026
  1.0
  I am extremely disappointed with Enterprise Rent-A-Car. The customer service itself wasn’t the biggest issue. The real problem is a company policy that seems completely disconnected from the realities of today’s workforce. As a professional truck driver, I spend most of my time working across state lines. My commercial driver’s license and home address don’t always match the state where I need a rental vehicle because my job literally requires me to travel. Instead of recognizing this common situation, Enterprise’s out-of-state driver policies create unnecessary barriers that make it incredibly difficult, and in some cases impossible, for hardworking professionals to rent a car when they need one most. It’s frustrating that a company whose business depends on helping travelers has policies that can effectively exclude people whose careers are built around travel. Professional truck drivers are entrusted with operating vehicles worth hundreds of thousands of dollars, hauling millions of dollars in freight, and complying with strict federal regulations. Yet somehow we’re treated as if we’re too much of a risk to rent a passenger car simply because we’re temporarily working outside our home state. These policies don’t just create inconvenience. They can leave drivers stranded after truck breakdowns, repairs, or company-directed travel, forcing them to scramble for expensive alternatives or wait for transportation that could have been avoided with more reasonable policies. Enterprise should seriously reevaluate these outdated restrictions and create exceptions or streamlined procedures for verified commercial drivers and other traveling professionals. Until then, I can’t recommend Enterprise to anyone whose career requires frequent interstate travel. A company that markets convenience shouldn’t have policies that make renting a vehicle so unnecessarily difficult for the very people who spend their lives on the road. You need to do better.
• RB

  Raed Badier

  Jun 15, 2026
  1.0
  This was by far one of the worst car rental experiences I have ever had. I rented a 2026 Volkswagen from this company, and the vehicle suffered a transmission failure during my rental. A nearly new vehicle should never experience such a serious mechanical problem, which raises serious concerns about the quality and maintenance of their fleet. After reporting the breakdown, I was assured that the vehicle would be towed promptly and that a replacement car would be provided. Neither happened as promised. The towing company failed to arrive until the next day, leaving me stranded and disrupting my schedule. To make matters worse, customer service instructed me to travel to another location to pick up a replacement vehicle, only for the staff there to refuse to provide it because the disabled vehicle had not yet been collected by the tow truck. The entire process was disorganized, unprofessional, and filled with misinformation. Different employees gave conflicting explanations, and no one seemed willing or able to take responsibility for resolving the situation. The manager was particularly disappointing—completely ineffective, unhelpful, and incapable of providing a reasonable solution despite the obvious failure on the company’s part. The staff were rude, dismissive, and showed little concern for the inconvenience they caused. Instead of helping a customer dealing with a breakdown, they created additional problems and wasted even more of my time. If this is how they treat customers when their own vehicle fails, I can only imagine how they handle other issues. Between the poorly maintained vehicles, incompetent management, misleading customer service, and lack of accountability, I would strongly advise anyone considering renting from this company to look elsewhere. There are many rental companies that value their customers and maintain their vehicles properly—this is clearly not one of them.
• BC

  Bobby Cee

  Jun 9, 2026
  1.0
  I rarely leave negative reviews, but my experience with Enterprise—specifically the Mokena location—was so poor that I feel obligated to share it. For context, I have spent over 20 years in sales leadership, customer service, relationship management, consulting, and employee training. I understand that mistakes happen. What matters is how customers are treated when they do. I originally rented through the Westmont location after an accident. The experience there was perfectly fine. Later, because I had a planned trip to Texas, I arranged a weekend vehicle exchange through the Mokena branch and picked up a Grand Wagoneer. When I arrived, I was greeted by the branch manager, Jake. From the beginning, the interaction felt confrontational and unprofessional. I was asked numerous questions about my rental that seemed unnecessary and inappropriate. When I mentioned that I had returned my previous rental with a full tank of gas despite being instructed to return it with only a quarter tank, there wasn't even a simple thank you. I also needed to add an additional driver for a 17-hour road trip. After being told the driver simply needed to come in, my friend took time out of his day to do exactly that. Once there, Jake refused to add him because of a "code" attached to my account. No explanation, no attempt to help, no solution offered. As a result, I was forced to make the entire drive myself. After returning from Texas, I was placed in a Ford Escape that was dirty, had maintenance lights illuminated, and appeared to be a transfer vehicle from California. Again, not ideal, but I dealt with it. The breaking point came when my vehicle was finally ready for pickup in Westmont after nearly two months. I asked if I could simply return the rental there. I was told it would cost me $250. I explained that I have rented from Enterprise for years and that multiple members of my family collectively rent several vehicles annually. I politely asked if the fee could be waived as a customer courtesy. Jake's response was essentially that he didn't care if he lost my business. Think about that for a moment. A branch manager was willing to lose a long-term customer, along with the business of several family members, over a fee that could have easily been waived as a goodwill gesture. Because I didn't know exactly when my vehicle would be finished, I had once again filled the rental's gas tank before returning it. Between multiple rentals and returns, I estimate I provided Enterprise with several hundred dollars worth of fuel above what was required. When I asked if there was any accommodation or consideration given everything that had occurred, I was told I should have planned better. The final interaction was shocking. Jake informed me that because of a code on my account—which I never requested and which Enterprise employees have apparently failed to correct for years—I should be thankful I wasn't paying more. When I expressed my frustration, I was labeled "aggressive." At that point, I informed him that neither I nor my family would be renting from Enterprise again. His response? "Good, I am the branch manager and I run my location as I please." As someone who manages people for a living, I can honestly say that if one of my employees treated a customer this way, they would be facing serious disciplinary action. If I were still consulting and training organizations on customer retention and service standards, I would be recommending termination. The most disappointing part is that after all of this, I contacted Enterprise corporate to file a complaint. I never received a callback, follow-up, or even an acknowledgment that my complaint had been received. This entire experience demonstrated a complete lack of customer appreciation, accountability, professionalism, and basic service standards. The Westmont location was fine. My issue is specifically with the Mokena branch and the way its management handled a long-term customer. Never again... not for me, not for any of my family... NOT FROM ANY ENTERPRISE LOCATION.

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