Journey Nissan

Reviews

• TT

  Tara

  5 days ago
  1.0
  We live over an hour away. We emailed dealer, and had two phone calls before we drove there - all three times it was confirmed that the car we were interested in was in stock. It was not. We were lied to by both Rosa and the sales associates. We’ve been to several Nissan dealers over the past couple days and this place, by far, was the worst. Happy we were able to give another dealer our business.
• AR

  Angel rdrz

  Aug 13, 2026
  1.0
  Worst Car buying Experience. Bought a car here a while ago. The finance manager who did my paperwork his name was Rafael added useless warranties to my loan never explained any of them about 3,000 in warranties. Went in and got them cancelled about 4 months ago spoke to Carlos the other finance manager and signed some papers to cancel them. Then when he brings the papers I see that the warranties were prorated and they’re was a cancellation fee. I let him know I never agreed to any of these so I shouldn’t be having to be pay for it being prorated asked to speak to one his sales managers Carlos the finance manager said he wasn’t there. So I asked one of the salesperson and he said the sales managers were there. So after Carlos I spoke to the General Manager Jose. He agreed to refund me the whole thing for the warranties. After a month I spoke to the office manager because they said she’s the one who takes care of this her name is Sabrina said she was working on it until this day the bank I financed my car through hasn’t received a refund. And each time i try getting in contact she either doesn’t answer or tells me she’ll look into it and give me a call back never received a call back. Went in about a month ago Spoke to one of the sales managers said he’ll into in and give me a call back never did. Be aware of this place if your buying a car. Save your time and go somewhere else
• MM

  Maya Moseberry

  Jul 31, 2026
  5.0
  It started with a call to a very assuring Ryan this morning. I was not an easy case! My car was totaled and I am in a rebuilding chapter in life! Ryan told me come see him and let him and the team see what they could do! The feeling of unease melted away as we discussed life, circumstances, and hero sub sandwiches (if ya know you know). Finance went to work and championed an approval on my behalf! I walked in unsure and walked out with a brand new vehicle! No pressure sales, no slick talk, nothing hidden. I got truth, compassion and a second chance here at Journey Nissan in Lindenhurst! I love my new vehicle and will recommend this be the first stop for anyone in need of a fair deal that doesn't compromise on getting you a great vehicle. Shop here with reassurance and great service! Thanks Ryan and Thanks Journey Nissan Team! You all feel like family!
• SU

  Stephen Underwood

  Jul 30, 2026
  5.0
  I own a 2021 Nissan Titan SV it only has 33,000 miles and is in pristine condition. I have been having some issues with warning lights coming on and have been unable to determine what they are and I have taken it to the dealership before. The service team was unable to find out what happened because the problem did not present itself, and simply went away. I know, right? This is what you get for making everything computerized . I continued to have problems shortly after I got the vehicle back. I don’t blame them since the problem wasn’t showing up on the computer and it wasn’t presenting itself while they had the vehicle for the week. To make a long story short, my engine ended up seizing I have done routine maintenance and have all my oil changes except the one that was completed at the dealership where I bought the car when it had 4400 miles. I’ve only used synthetic oil and filed my claim with Nissan because the warranty is still good. I have seven months and or 77,000 miles left on the warranty. Now, the fact that the vehicle only has 33,000 miles on it is important because Nissan denied the claim. Now I am not complaining about Journey Nissan because this is out of their hands. So I won’t be going into detail about the appeal with Nissan directly. What I would like to say is how pleased I am with how accommodating Journey Nissan has been. I was given a loaner vehicle when I dropped the vehicle off July 6th and it has been over 3 weeks waiting to hear back from Nissan. Nissan denied it. But unlike most dealerships, Journey Nissan is allowing me to keep the loaner car while I appeal through Nissan. They are also letting me keep my truck there at no cost. I understand they don’t have to do this, but they definitely went above and beyond. I understand that most people don’t like going to the dealerships because they charge more and yes, we all know they do. But sometimes you get what you pay for. I’m not saying Journey Nissan is perfect. I’ve had an issue before but what I can say is they address the issues they don’t trust ignore them. They do not simply give an apology and leave it at that. They do what they can to resolve the situation because they believe in customer satisfaction, and that is rare. I’m still waiting to hear back from Nissan, but I wanted to give a thank you to Arnold in the service department who is handling my claim. And thank Journey Nissan for their outstanding customer service. Thank you to everyone at Journey Nissan.
• ED

  Erin Davis

  Jul 22, 2026
  1.0
  If I could rate the service department of this dealership, I WOULD! I’ve had the worst experience receiving repair here! When the vehicle was returned I barely made it home the same day! I spent roughly $8000 in repair and anytime I call for help I don’t get any answers. The battery has a January 2026 date so it’s not fresh. I had to take the battery to be charged by autozone on July 21st 2026 just to see if it would start. It did but will not hold power. I also took ride with my children in the van! I’M A SINGLE MOM WITH FOUR KIDS sitting in the middle of a BUSY INTERSECTION. I tried to be nice about this but it’s costing me more money to see what’s wrong with it so I guess court is the the next step to get my money back because my issues were not RESOLVED!! Oh and thanks for returning the engine cover you “had lying around”. To add, I also have had the van towed TWICE SINCE THE REPAIR. The repair was done 07-02-2026 haven’t been able to drive ever since. Update: I have called Corporate to inquire help, I reported Arnold Nagys and General manager Justin Delgado. I’ve been sent to voicemail many times. The second time since Arnold answered the phone on July 16th 2026 he didn’t give me clear answers about the possible issues of my van. I let corporate know I’ll need this case transferred to my nearest Nissan dealership for a warranty repair, and anything they find wrong with the van, they are not reliable for the damages Journey Nissan has caused to my van. UPDATE: I have not been contacted and every time I call I’m sent to voicemail. I’ve spent more money just to be told that I have a FAULTY Alternator and battery I have proof that it need replacement and I WAS TOLD THAT THE GROUND WIRE WAS NOT CONNECTED TO THE ALTERNATOR AND REQUIRES A JUMP TO EVEN RUN! Very poor service. There was also a leak in my lower coolant line. This would explain why it’s blowing HOT AIR WHEN THE VEHICLE WAS DROPPED OFF BLOWING COOL AIR!! What a scam!