Hawk Volkswagen of Joliet

Reviews

• DH

  diana hernandez

  4 days ago
  1.0
  I had an extremely disappointing experience at this Volkswagen dealership, especially because I went in genuinely excited and ready to move forward with purchasing a vehicle. When we arrived, it took quite a while for the salesman, Lavell, to come out and meet with us. As soon as we explained that I was there to test drive the vehicle, his attitude completely changed. It felt as though he immediately checked out and had no interest in helping us. We specifically explained that I had been test driving vehicles all day and was prepared to come back and sit down to purchase within the same week, but that seemed to make no difference. I had several reasonable questions about the vehicle, including its features, current specials, warranty, financing, and other details. The responses were repeatedly either “I don’t know” or extremely short answers with no effort to provide additional information or find someone who could help. The vehicle I specifically wanted to test drive didn’t even have enough gas to drive it. Rather than offering an alternative or trying to find a solution, the response was essentially, “Oh well.” I actually had to turn the vehicle on myself to see that it had approximately 40 miles on it, which allowed me to at least drive it around the block. He didn’t even take my driver’s license or complete what I would consider the basic steps you would expect when someone is test driving a vehicle. That alone made it very clear how little interest he seemed to have in the interaction. When we asked about pricing and numbers, he eventually went inside and brought another associate out. While that associate was professional, we still didn't receive much actual assistance. We asked about the current APR specials and financing offers and were told that the information could be sent by email. We were also told there would be no additional APR specials moving forward. If that was the case, we would have appreciated a clear explanation and some actual guidance rather than feeling like we were inconveniencing everyone by asking questions. What made this experience even more disappointing is that my family has purchased two vehicles from this dealership, something Lavell was aware of. We came in expecting to be treated with the same level of consideration and respect we would expect from a dealership where our family has already done business. I was genuinely excited all day about coming in, test driving the vehicle, and potentially choosing my next car. Instead, the experience completely took the excitement out of what should have been an enjoyable and important purchase. I understand that not every customer is ready to buy that exact moment, but treating someone differently because they initially say they are there to test drive is incredibly short-sighted, especially when that customer has already communicated that they are actively shopping and planning to purchase very soon. If you don’t want to do your job, don’t work in a position where customer service is such a major part of the job. Extremely disappointing experience. Do better.
• AS

  Anna S

  6 days ago
  5.0
  I worked with Charlie to purchase my 2026 Jetta and he was fantastic! He was patient from the very first text message all the way to my signature on the last page. He listened while I explained what I was looking for, showed me multiple options, and answered all my questions through every step of the process. Charlie is extremely kind, knowledgeable, and was never pushy while I was torn between multiple options. He made the entire process so simple and seamless, and has continued to answer my questions even days after making my purchase. Thank you again to the entire team at Hawk VW for your patience! I will absolutely be back again.
• CC

  Chris C

  Sep 27, 2026
  5.0
  Thank you to Mario for making my experience seamless purchasing a Volkswagen Atlas. I contacted Mario after having problems with another car dealer. Told him exactly what I was looking for and he took care of me. Thank you also to Alex in financing for providing a frustrating free closing of the deal. Highly recommend Hawk Volkswagen. They have a new customer in the Volkswagen fam.
• VF

  Vincent Farbo

  Sep 21, 2026
  5.0
  Charlie took great care of me! Charlie got me into a brand new Jetta which is just what I wanted! He made the process smooth quick and extremely easy! Would work with him 100/100 times! I appreciate him for all his help! If you’re looking for a good vibes and respectful salesman Charlie is your guy!
• KK

  Kat

  Aug 31, 2026
  1.0
  My partner and I leased a 2026 Jetta in May, we had a Toas on lease and wanted to stay with the Hawk family since the last 5 cars we have either bought/leased through them.. this time was not a great experience. The Taos we had was leased from this dealership, we had numerous issues on this brand new vehicle and know that's an issue with VW and that model year of the Taos, however the service bay was ADAMANT that my spouse and I would be responsible for covering the cost (over 1k in service work) of the breaks that were needing to be completely replaced (the vehicle was 2.5 years old and on lease) and when I said I work in the industry and wanted them to submit to VW to cover the cost they said over and over how unlikely it was..... VW covered 99% of the cost. If I was someone not in the industry and wasn't familiar with that process, I would not have known to ask to submit and would have taken the service advisor for truth and paid 1K in work that was covered by VW. I was willing to be OK with that situation since we all have bad misinformation days, So we came back in May to return the lease and get a new car, we expressed to the sales rep how horrible the Taos was, countless tech and mechanical issues. He listened to us complain about it and fall in love with the Jetta we test drove. We spent 2 hours in the showroom while they serviced the car and we did paperwork. To say we were shocked when we drove off the lot in the car with no working AC on a brand new vehicle with 17 miles is an understatement, we literally drove off the lot around the corner and came right back. A 5 minute trip and we immediately noticed the AC wasn't working....The hawk service team spent over an hour in the bay with the vehicle, driving it on the lot from the front into the service bay, and not a single person noticed it had no AC. We come back to return the vehicle and speak to the sales rep, not once were we offered to speak to the GM or management, I was told ''this happens'' and then said ''We need to keep your vehicle overnight to service but free of charge we will give you a loaner''....I was very disappointed that a brand new vehicle I just paid my first month payment on, I couldn't even drive home because of an error in your service. No multi-point inspections are done to vehicles? I waited until the next day to speak to the GM, who I again had to ask to speak to instead of being offered. Once we finally got him onto the line he was very dismissive and once more stated this ''sometimes just happens'' on a brand new vehicle?... No it does not. Severely disappointed the only person who offered me any type of 'We're sorry' was the finance manager when we came back to return the vehicle the first day and offered myself and my spouse something from the shop. The GM only after I pushed for some type of compensation towards this said ''Fine we will give you a end of lease deal'' which when we reviewed it, only benefits us if we leave VW when our lease is over. This is just a warning, I have bought vehicles from here and had ZERO problems, but I've also had significant problems here too. When I leased my first jetta in 2018 they said it was sign&drive, I got home and had a very scary ''Hey we messed up you need to pay us'' message on my voicemail. When we bought the Taos the sales rep promised us we did not need a front license plate, even after we questioned it and said ''are you sure?'' - we got a ticket 3 days later.