Jenkins Hyundai of Jacksonville

Reviews

• LG

  Latoya Gordon

  Jun 19, 2026
  5.0
  I’ve been a loyal customer of Hyundai since 2019. My family purchased our 3rd car with the company today and it was the easiest I have ever experienced. The last 2 purchases were with Mark H. He is the best person to have on your team. He’s honest and listens to what you want. He brought in Daniel to assist us with working through everything and that sealed the deal he was amazing; very personable and kind. Jenkins Hyundai has 2 MVP’s. I recommend them to anyone. You’d be in great hands. I had a neighbor who was down on her luck and needed a reliable car about 2yrs ago I sent her to Mark, and she was in a beautiful new car by the end of the week.
• TS

  Tiara sellers

  Jun 11, 2026
  1.0
  I am writing to formally express my concerns regarding my recent vehicle purchase experience on June 6,2026. When i initially came in to purchase my vehicle, I was assisted by sales representatives Jay and Ryan. They worked with me to negotiate pricing, and the process of reviewing my information and completing the initial paperwork with the bank went smoothly. I was satisfied with how everything was handled on that day. However, my experience TOOK A TURN the following day when i returned to pick up my vehicle, which had been transported to the dealership. At that point, I expected to complete the final steps of the process, including reviewing and signing all loan documents and warranty agreements with a loan officer. INSTEAD, I was assisted by another salesperson, Nick. During this time, Nick requested additional documents that had not been mentioned to me that day before. While i was able to retrieve those documents without issue, the real concern arose when it was time to review and sign the paperwork. NICK informed me that he was not part of the loan officer department and would do his best to explain the documents. This left me in a position where i was signing important FINANCIAL and LEGAL DOCUMENTS without clear guidance or full understanding. I specifically asked if he was the appropriate person to assist me with the signing of my 2026 Hyundai with 0 mile, and he confirmed that he was not, but would try his best. This situation caused me a great deal of stress and disappointment. Signing for a BRAND NEW vehicle is a major milestone, and i did not expect that moment to be handled in such an unorganized and unclear manner. I expressed my concerns to NICK and requested to speak with a supervisor. I then met with Mr. MARVIN. He listened to my concerns and explained that the loan officer had left while i was retrieving my documents. He apologized and offered 4 free fill-ups as compensation. While i appreciate the gesture, it does not make up for the experience i had. I felt that i was not properly guided through one of the most IMPORTANT PART of the process, and i did not feel fully confident or informed about what i was signing. This situation took away from what should have been a positive and memorable experience. AS OF TODAY, no one from the loan department has reached out to me to review or clarify the documents i signed. I am sharing this feedback because I believe there is a need for improvement in ensuring that the appropriate personnel are present and available when finalizing VEHICLE PURCHASES. No customer should have to go through such an experience, especially during such an important transaction. UPDATE: Returning to Hyundai 6/19/2026 , I was treated with professionalism and respect. The team took the time to thoroughly review my financing information and provided clear explanations regarding my purchase, which made me feel much more confident and secure moving forward. They made the necessary adjustments and ensured everything was handled efficiently, allowing the entire process to go smoothly.
• KJ

  Kristin Jennings

  Jun 8, 2026
  5.0
  Good morning, I am writing to formally recognize and commend Jonathan in your service department for providing what is, without question, the best customer service experience I have had with any dealership. My Hyundai Kona broke down and what should have been a straightforward recall repair turned into a frustrating ordeal at another Hyundai dealership. After weeks of delays, poor communication, and being told my issue was not recall-related despite evidence to the contrary, I was left feeling defeated and ready to give up. When my vehicle arrived at Jenkins Hyundai and I was assigned to Jonathan, everything changed. From our first conversation, Jonathan demonstrated professionalism, knowledge, empathy, and a genuine commitment to helping me. He took the time to explain the recall approval process, set realistic expectations, and most importantly, kept me informed throughout every step of the process. In an industry where customers often feel left in the dark, Jonathan’s communication was exceptional. What impressed me most was his willingness to advocate for me. He did not simply process paperwork or relay information. He actively worked to ensure my case received the attention it deserved. He investigated the issue thoroughly, pursued the appropriate channels, and ultimately helped secure the repair that another dealership had refused to perform. The result was not only that my vehicle was repaired, but that my faith in Hyundai was restored. Employees like Jonathan are rare. Technical knowledge can be taught, but integrity, initiative, persistence, and genuine care for customers are qualities that cannot be easily trained. Jonathan embodies those qualities. He transformed a highly negative experience into one that has earned my loyalty and trust. I sincerely hope his leadership team recognizes the value he brings to Jenkins Hyundai. He represents the dealership exceptionally well and is exactly the kind of employee who should be considered for increased responsibility, leadership opportunities, and advancement within the organization. Please ensure this letter is included in his personnel file and shared with dealership leadership. Outstanding employees deserve to be recognized, and Jonathan has certainly earned that recognition. Thank you for your time.
• FH

  Fredrick Herring

  Jun 8, 2026
  1.0
  I week to this dealership in response to a sales flyer that I received in the mail the week of 5/10/26. I was the first individual to go there on the 14th when this sales campaign started at 9am. They were unprepared then but placed me in the care of Ms. Mali Cummings, The Aloha Lady, who was very professional and someone I was considering working with to purchase my next car and referring others to. Unfortunately, I will not be doing that because of poor follow through on a small customer service promise that didn’t happen, Gift Card. I have sent to text messages and left voice messages requesting the status of this with virtually no response. In addition, I have personally spoke to Bryant (GM/Sale Manager) on the 18th via phone and was informed that he would have Ms. Cummings handle the matter that day. I have made two physical visits there and each time I was told that it will be sent. The last time the sales manager on duty sent Regan Lopez to reportedly handle this matter. Nothing has been done has yet. I am a man of principle, apparently, that is not the case at Jenkins’ Hyundai of Jacksonville. If you cannot handle the little things I can’t trust you with the bigger things. I see why there are numerous negatives reviews for your dealership. I shall be taking my business elsewhere.
• SR

  Stefanie Rust

  Jun 5, 2026
  1.0
  Update to Original: Ron, the GSM, has reached out after this review to correct the mistakes made and is doing everything possible to make things right! He has been very professional and helpful! Thank you!! BUYERS STAY AWAY!!! ZERO STARSSSS!!! I went to Jenkins Hyundai on Atlantic Blvd to purchase a new (pre-owned) vehicle for a gift to myself for my 40th birthday. I was greeted by Elkin King who was AMAZING!! He handled everything, listened to what I wanted, and delivered! Before driving off the lot I tried to close the inside shade to the panoramic sunroof and it wouldn’t close. I had to come back 2 days later for tint that would be added and was told that the service department would fix it when I returned, mind you this vehicle was on their lot as a CERTIFIED PRE-OWNED vehicle, which supposedly went through all their inspections to “certify “ it!! I came back the 2 days later got the tint and was met by Stacy who said they couldn’t get the shade to close and I would have to go through my warranty on the vehicle, and I would have to take it to a dealership near me. I told her that was unacceptable and this vehicle should have never been put on the lot as “certified “ when the vehicle isn’t fully working and was told it would be fixed that day. Stacy threw my sales guy under the bus so fast saying he was new and should have never told me that it would be fixed that day. After going back & forth with how I couldn’t get a loaner because I would cross states living in GA and brought in FL, I would have to rent a car and then request for Hyundai to reimburse me and they didn’t know if they would because they don’t handle that. Finally I just came to the conclusion that it would be easier to have a dealership near me handle the issue. So they helped me set up an appt for Hyundai of Hilton Head due to them being the only place that wasn’t booked out for months on service scheduling. I go there today and they tell me the motor is bad and they would order it but unfortunately it’s on back order until near end of July. So I call Jenkins and speak with Chris Graham(supposedly the sales mgr) bc that’s who I asked to speak with! This dude tried to throw all the blame on Hilton head and didn’t want to take any accountability for them being in the wrong! How did their service dept (when I came back 2 days later) not know it was a motor? Oh because they didn’t want to show accountability that they messed up “certifying” this vehicle and putting it on the lot for sale as a Pre-owned certified vehicle! Stacy didn’t want to hold any accountability for their mess ups and to make it worse Chris hung up the phone on me. Then I call back and let my man handle talking to them and the guy seemed genuine like he was going to make it right. Well here I am 7 hours later with no call back!!! I know several people looking to purchase vehicles but I can guarantee not 1 will I send to these scamming a$, sorry, lack of respect, holding no accountability individuals!!

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