Jenkins Hyundai of Jacksonville

Reviews

• TS

  Teriea Sato

  1 day ago
  5.0
  Luke was a wonderful person to deal with!! He was patient, kind, and NOT pushy at all. Gave us the fact and kept it simple. He let us shop around the lot, ON OUR OWN!! Ryan the sales manager got us the deal with numbers (the best a dealership can do). Let's face it, it's a business and they have to make money as well! This was absolutely a judgement free zone! Victor closed us out and absolutelt made us feel like family! Thank you! Hope not to be back, but if we do we know right where to go!!
• TW

  Tasha Williams

  3 days ago
  5.0
  I cannot even tell you where I can begin from the moment I got there. Every single person I encountered was absolutely five star rating. Customer service the effort, and hours they spent on completing the perfect deal for me was magical. Dennovan is the best sales person I have ever met and his experience shows…. The perks not to mention the amazing deal that me and my husband were able to get. We will definitely be coming back and trading in our other car for a newer vehicle for him. Thank you so much to the whole team the staff even the little café inside was absolute five star. What a wonderful experience and thank you to my wonderful friend who gave me insight and helped me get the car of my dreams, Kim.
• MC

  Mike Cally

  4 days ago
  4.0
  Originally, did not have a very positive experience. We were looking for a used Tucson and stopped by. No one came out to meet us while we were looking. I had to go hunt someone down. He was not very engaged. We asked for out the door pricing and they tacked on over 7K in additional fees. We walked out really not happy. Huge kudos to Chris on the internet sales team. He reached out from an earlier internet inquiry and asked about our experience. He apologized and really expressed an interest in helping us. We were able to get to a price we could work with and knock off some of the extra fees. Then we came in and worked with Jenessa to close things out and she was also fantastic. In short, the experience is very salesperson dependent but there are definitely some gems at Jenkins.
• DD

  DGIII

  Sep 28, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I had a great experience working with Jenessa Jenkins! Throughout the entire process, we ran into several obstacles, but Jenessa continued to work through each one and made sure I was well taken care of. She was patient, professional, communicative, and genuinely committed to making sure everything worked out. I really appreciate the effort she put in behind the scenes to make the process as smooth as possible. Even when things didn’t go according to plan, she stayed on top of everything and made sure I walked away satisfied. I highly recommend asking for Jenessa if you’re looking for someone who will truly work for you and make sure you’re taken care of. Thank you again, Jenessa!
• WC

  Wendy Chamberlain

  Sep 5, 2026
  1.0
  About 7 months ago we bought a certified used Tucson from Jenkins. I noticed it smelled strong if cleaner or something. I asked if it had been smoked in and they assured me they knew the old owners and it was never smoked in. Then in the first month the info screen went out. When we took it in to get fixed I was told it would NOT be covered. I asked to talk to a manager. I was not called by a manager UNTIL I posted a negative review on Google a few hours later. Surprise! I got a call from a manager 5 minutes after posting ABOUT MY REVIEW not because I had asked to be called about why a car that was certified pre owned and I’d only had a short time wasn’t covered. The day my husband dropped off the car the sales person saw him and my husband TOLD HIM the issues. Well miraculously when he called me bc he takes negative reviews “personally” and that he had seen my husband the day before and my husband didn’t say anything was wrong. Wellllll my phone was on speaker and my husband let me know the guy LIED. BUT since they fixed the car (but not the smell) without it costing anything (as they should have) I removed my one star review. Fast forward several months later and guess what? The screen is black AGAIN, no back up camera, no gps ect ect. Also the cleaner smell has worn off and it smells like an old motel room where people used to smoke in. I feel EXTREMELY taken advantage of. I really wish I had never set foot in this dealership. In my almost 50 years of life and dozens of cars this is the first one where I’ve had such a taken advantage of feeling. We are military and have moved to a new state. I called the dealership here and they knew right away that the screen would be covered in a certified pre owned without me having to fight like I did at Jenkins. I take it in next week to hopefully get fixed for good. I doubt Jenkins did much of anything since it went back out so soon!!! Please think twice before buying used here! Seriously!! Just be cautious!!!!

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