Gravity Autos Chicago

Reviews

• DE

  Diego Eke

  2 days ago
  5.0
  Had a great experience working with Naomi at Gravity Autos and the rest of the staff! She was very helpful throughout the whole process and took the time to work with me on the price, my trade-in, and everything else to get the deal where I was comfortable with it. She was easy to communicate with, kept me updated, and never made me feel pressured into making a decision. Even during the test drive she made the experience enjoyable by pointing out interesting places around the area, including Michael Jordan’s house, which was really cool to see. Overall, Naomi made the whole car-buying process easy and enjoyable. Definitely recommend asking for her if you’re looking for a car at Gravity Autos!
• TJ

  Theodore Korda JR

  5 days ago
  5.0
  They are one of the very few dealers that are truly exceptional. They select the finest vehicles and then fully service them . I don't mean change the oil and fill the windshield washer and clean the car. The entire staff is friendly and helpful. You should check out this store before you drop your money anywhere else. The owner is on site everyday, you won't find that at most stores. They also are a full service dealer. At least 6 service bay's ! You'll be taken care of politely and with care. I've been in the auto industry for 35 years and I don't often place posts ,but they deserve this . Ted K.
• T7

  tony 78

  Aug 21, 2026
  1.0
  Very Disappointing Experience – Over $50,000 Vehicle I purchased a vehicle worth over $50,000 from Gravity Autos Chicago completely online without seeing it in person. I trusted the dealership to accurately represent the vehicle’s condition and to deliver it in an acceptable condition. Unfortunately, when the vehicle arrived, the rear tires had significant wear, and I had to pay out of my own pocket for an alignment and replace all four tires. The vehicle also arrived dirty and with essentially no fuel. Shortly after receiving it, I also developed a problem with the fuel pump. I immediately contacted the dealership and sent them pictures of the tires. I was told they would take care of the issue. I followed up multiple times by phone and email, but unfortunately, the promises never turned into action. For a vehicle costing over $50,000, I expected much better preparation, communication, and customer service. The biggest disappointment wasn’t only the condition of the vehicle—it was the lack of follow-through after the sale. Once they had my money and the vehicle was delivered, getting them to respond and actually address the issues became extremely difficult. If you are considering purchasing a vehicle from Gravity Autos Chicago remotely, my advice is to get everything in writing, have an independent inspection done before completing the purchase, and do not rely solely on verbal promises. This was a very disappointing experience, and unfortunately I cannot recommend this dealership based on how my situation was handled
• GO

  Gerald Oh

  Aug 18, 2026
  1.0
  BUYER BEWARE! I traveled from Atlanta to Chicago to purchase Gravity Auto's 2020 Range Rover HSE. It appeared to be a clean one owner SUV according to the Carfax. I worked with Don Barclay who in the beginning was super responsive. After arriving in Chicago and inspecting the car, the radio didn't work and passenger window didn't work. GM(Gibran Naseer) wrote up a 'We Owe' statement and said the Roswell GA Gravity auto would service and correct these issues. Once I wired the funds, they became SUPER unresponsive. Service manager- Ibrahim at the Roswell Gravity service center never looked at my RR for weeks so finally had to take the suv back and fix on my own which cost $10,153 from Bear Valley Service LLC. I've bought and sold plenty of cars and this dealership is probably the worst. If you find a car from here make sure you get exactly what you want before you send any money over. Again buyer beware!
• RW

  Ryan Wagers

  Aug 12, 2026
  1.0
  I was happy with the deal itself, but the delivery, condition disclosures, follow-up, and title process have been completely unacceptable. I purchased a 2018 Mercedes-Benz C63 S AMG after it was described to me in writing as “pristine.” When I arrived to pick it up, the car had a flat tire, the TPMS warning was already on before I left, and the vehicle had not been properly detailed. Management later apologized in writing and acknowledged that these issues should have been handled or disclosed. After bringing the car home, I had its expensive matte paint inspected locally. The technician told me that numerous areas appeared to have been refinished, including the bumpers, quarter panels, doors, side skirts, and A-pillars. I was also shown inconsistent texture, masking lines, poor edge work, and signs of filler or previous repair around the front bumper. I documented everything and repeatedly asked Gravity Autos direct questions: Did the dealership know about the prior paint or bodywork? Were there inspection, auction, appraisal, vendor, or reconditioning records? What was the dealership proposing to do about the condition concerns? Instead of answering those questions, the owner pointed to the 40-plus listing photos, the availability of pre-purchase inspections and videos, and said he was “not surprised” an eight-year-old car had repairs. That did not answer whether the dealership knew about the previous work, and it did nothing to resolve the difference between “pristine” and the condition I actually received. I made it clear that I loved the car and wanted to keep it if Gravity would help make the situation right. My condition questions remain unanswered, and no meaningful resolution has been proposed. To make matters worse, it has now been approximately a month and a half since the deal, and I still have not received my memorandum title. I purchased the vehicle from out of state and have cooperated with the requested paperwork, yet I am still waiting for the document needed to complete the title process. My experience has been an inadequately prepared delivery, serious post-sale condition concerns, unanswered questions, no meaningful resolution, and an unresolved title delay nearly six weeks after purchase. I would not buy from Gravity Autos Chicago again. Get an independent mechanical and paint/body inspection before signing anything and get every representation and deadline in writing.