Fields Lexus Glenview

Reviews

• JR

  J Raval

  3 days ago
  5.0
  Our one-year service for ‘25 NX350 was done in a timely and efficient manner while we waited in the comfortable waiting area. After it was done, we were able to have some time with Howard Meron who answered some of our technical questions and showed us many functions that Lexus voice commands could do. It was much easier to understand that from the product expert than reading the lengthy manual. Overall it was a very good experience and we will certainly do it at Fields Lexus when the next service is due.
• SG

  Shelley Goddard

  3 days ago
  5.0
  Going to Fields Lexus is a wonderful experience. I made my appointment online (very easy) my car was taken in on time, Jeff explained everything and said he would let me know if he recommended anything else. The wait was a lovely experience because the Chef made my breakfast (at no charge) exactly to my specifications. I received constant updates from Jeff, who managed it all seamlessly. The charge was exactly as expected, my car was washed and I was on my way a few minutes earlier than stated. Why would anyone want to go anywhere else?
• DM

  Doreen Mclean

  6 days ago
  5.0
  I had such a great experience working with Enrique at Lexus of Glenview! He was professional, patient, knowledgeable, and genuinely cared about making sure I had a great experience. He never made me feel pressured and took the time to answer all of my questions and make the entire process smooth and stress-free. Enrique went above and beyond, and his customer service truly stood out. If you’re looking for someone trustworthy and helpful when purchasing or leasing a Lexus, I highly recommend asking for Enrique. He definitely made my experience a memorable one!
• TT

  Tầm vu quê tôi

  Aug 19, 2026
  1.0
  I am very disappointed with my experience involving Fields Collision Center and the Lexus dealer during the repair of my Lexus after an accident. I chose Fields Collision because I understood that it is a Lexus Certified Collision Center and because of its relationship with Fields Lexus. Even though the location was far from my home, I trusted the Fields name and Lexus certification. My vehicle was at Fields Collision from April 28, 2026 until July 27, 2026, almost three months. I never rushed the repair. My only request was that the vehicle be repaired properly and returned as close as possible to its pre-accident condition. According to my final repair estimate, the repair included pre-repair, in-process, and post-repair diagnostic scans, a road test, and “Dealer initialization and calibration of safety systems” for $821.25. Therefore, after the vehicle had gone through the collision repair process and dealer initialization/calibration, I expected it to be thoroughly checked before being released. Unfortunately, after receiving my vehicle, I found seven serious quality-control concerns: 1. Metal debris was left throughout the engine compartment after the repair. I tried cleaning it myself, but some still remains. 2. The replacement hood was poorly painted. The surface feels rough to the touch and appears to have dust or contamination in the paint. Other painted areas also appear uneven. 3. Some bolts/fasteners were missing or improperly installed. I returned and asked for corrections, but I still found issues afterward. 4. Several parts and trim pieces were not properly aligned or reassembled. I had to compare my vehicle with another Lexus to determine how some pieces were originally supposed to be installed. 5. The vehicle was not adequately protected during the repair. The interior had oily/greasy contamination that was difficult to remove, and I found two long scratches on the exterior. Fortunately, I have photos and videos documenting the condition of my vehicle before the repair. 6. The coolant level was extremely low after I received the vehicle. Fields added coolant when I returned, but the level became low again shortly afterward, requiring further inspection at a Lexus dealer. 7. Most concerning, shortly after receiving the vehicle, it displayed “Hybrid System Malfunction” and Check Engine warnings, instructing me to stop safely and contact a Lexus dealer. I understand that Fields Collision performed the collision/body repairs and that the Lexus dealer’s role may have been limited to specific initialization and calibration procedures. I am not claiming that the dealer caused all of these problems or that calibration caused the Hybrid System Malfunction. My concern is the overall quality-control process: after almost three months of repairs, multiple diagnostic scans, a road test, and dealer initialization/calibration of the safety systems, how was my Lexus ultimately released to me with all of these issues? I trusted Fields Collision and the Lexus dealer because I expected a higher standard of workmanship, inspection, and quality control associated with the Lexus name. I have photos, videos, warning messages, repair estimates, and other documentation showing the condition of my vehicle and the problems I discovered after pickup. I hope Fields Lexus and Fields Collision management will seriously review what happened, explain what was inspected and calibrated before the vehicle was released, and provide an appropriate resolution.
• HG

  Helen Galiotos-Noguera

  Aug 19, 2026
  5.0
  I had a wonderful experience purchasing my new Lexus from Fields Lexus in Glenview! From the very beginning, the entire process was smooth, exciting, and truly personalized. My car was being built specifically to my specifications, and Jim was exceptional every step of the way. He kept me updated throughout the entire process—from where my car was in production to its journey across the world and finally its arrival at the dealership. I always knew exactly what was happening, which made the experience of waiting for my new car even more exciting. Jim was personable, friendly, knowledgeable, and incredibly attentive. He took the time to help me choose the features I wanted, answered all of my questions, and made sure I was completely satisfied with every detail. When it came time for delivery, everything was perfect and the process was seamless. I truly appreciated Jim’s communication, attention to detail, and genuine commitment to making this such a positive experience. I couldn’t be happier with my new Lexus and would highly recommend Jim and the team at Fields Lexus Glenview to anyone looking for an exceptional car-buying experience!