Fields Chrysler Jeep Dodge RAM Glenview

Reviews

• HG

  holly geraci

  2 days ago
  5.0
  We brought in 2004 Jeep for a complete maintenance re do . Robert did a fantastic job and kept us informed every step of the way. We had a part fail and he warranted the part as well as fixed the problem. It’s always a pleasure to do business with Fields.
• RR

  robert rome

  4 days ago
  5.0
  We were greated by a charming salesman who proceeded to put up with every question we had and explain every nuance of the many Jeep Compass variations. He spent all the time we required and absolutely never pushed us once. Even the finance department was easy to work with once Rob helped us find the right car/price. Thanks guys.
• VM

  Vanessa M

  4 days ago
  5.0
  Purchased my dream car with my husband yesterday and Zahid made it such an easy, smooth experience! He made sure we were comfortable while waiting and was very attentive. He took his time showing us all the great features in my Jeep Grand Cherokee which I appreciated very much. You don’t really come across a great salesman like Zahid, we’ll definitely send over friends/ family to him in the future! Thank you!
• TK

  Timothy Kelley

  Aug 25, 2026
  5.0
  Had an excellent experience with Peter. I had a battery issue - the batteries from my year were faulty. Anyway, they came out and picked up the car, fixed it, and dropped it back off. I live in the city so it was a taller order. The guys who picked up were super friendly as was Peter.
• JG

  Justin Gonzalez

  Aug 4, 2026
  1.0
  Do not take your vehicle to this Napleton service department. In December 2024 my 2020 Pacifica had both front wheel hubs replaced under warranty at this dealership. On July 17, 2026, while driving with my family, we heard a metal grinding noise from the front driver’s side. My local mechanic inspected it and found that one of the four wheel-hub mounting bolts had backed out, causing it to rub against the CV boot clamp and axle. He stated a properly torqued mounting bolt should never loosen and recommended returning the vehicle to the dealership that performed the original work, noting the axle should also be replaced. I brought the van in the next day, Saturday July 18. Service writer Don told me the parts were two days out and that it was safe to drive home—despite the missing mounting bolt and the recommendation for axle replacement. I dropped the vehicle off Monday July 20 because we were leaving for vacation and expected the repair to be completed while we were away. I heard nothing all week. On Friday July 24 I spoke with Service Manager Jamie, who said they were still waiting for Chrysler to decide whether the work would be covered under warranty again. The dealership refused to take ownership of the bolt backing out. After five days they still had no answers, and no loaner was offered. I explained we needed the vehicle upon our return; Jamie said he would check parts status and call me back. He never did. I returned from vacation Tuesday July 28. After calling, Jamie finally advised that Chrysler had approved the claim and parts should arrive by the end of the week. Again, no loaner was offered. I called multiple times the following days and received no return calls from Don or Jamie. On Saturday (around July 30) another service writer told me the mechanic had started the work on Friday and the vehicle would be finished Monday, August 3. Monday August 3 arrived with no phone call. I called at 2:45 p.m. and spoke with a female named Jamie who said she would message the “higher-ups” and someone would call me. No one did. I called again at 4:00 p.m. and spoke with Chris, who said he would look at the vehicle and call me back within 15 minutes. He never called. The next morning at opening I was told the entire service team would be messaged so someone would contact me. As of today the dealership has had my family’s vehicle for well over two weeks (from July 20 onward), provided zero loaner assistance, and repeatedly failed to return calls or keep us informed. Communication has been the worst I have ever experienced from a dealership. A mounting bolt should not back out after warranty work, and customers should not be left without a vehicle or updates for weeks. I strongly recommend taking your vehicle anywhere else.