Freeport Ford, LLC

Reviews

• JM

  James Montieth

  Sep 30, 2026
  2.0
  *Updated Review* I brought my truck to the dealership in Freeport after it jumped timing, and it ended up being there for about a month. I was told there was a backlog, which I understood would add some time to the repair, so I was patient throughout the process. The timing work was eventually completed, and I saw that the truck was test-driven afterward. I completely understand the need for a test drive to make sure a major repair was done properly. My first major concern came when I reviewed my dashcam footage and discovered that an employee took my truck off the lot to go get food. This was after the repair and test drive and had nothing to do with servicing or testing my vehicle. I never gave anyone permission to use my truck for a personal errand. Unfortunately, my concerns only grew from there. Less than 48 hours after getting my truck back from the Freeport dealership following the timing repair, it broke down. Smoke was coming from under the hood, and a horrible burning smell came through the vents, forcing me to pull over and stop driving it. The truck then went to Finnin Ford in my hometown, where damage related to the original repair had to be corrected. The Freeport dealership paid for that repair, which I appreciate. However, because the breakdown happened over a weekend and there were no loaner vehicles available, I was left without transportation for almost a week. This seriously disrupted my entire week after I had already been without my truck for about a month. Unfortunately, even that repair wasn't completed correctly. Within 24 hours of getting my truck back from Finnin Ford, I had another problem. I found out that the turbos had been connected incorrectly during the repair. At that point, this was no longer just one unfortunate mistake. I had repair-related problems immediately after work performed by two different Ford dealerships. My truck broke down less than 48 hours after getting it back from Freeport, and then I had another repair issue within 24 hours of getting it back from Finnin Ford because the turbos had been connected incorrectly. I want to be fair and acknowledge that the Freeport dealership took responsibility for the damage caused by its repair and paid for Finnin Ford to correct it. I appreciate that. However, that doesn't undo everything that happened: my truck breaking down less than 48 hours after the timing repair, smoke coming from under the hood and a horrible burning smell entering the cab, being left without transportation for almost another week, having the turbos connected incorrectly during the follow-up repair, and discovering that an employee had used my truck for a personal food run without my knowledge or permission. The original backlog and month-long wait aren't the reason I'm upset. It's the overall experience and the lack of confidence I'm left with afterward. After having significant repair-related issues immediately following work performed at two different Ford dealerships, I have serious concerns about the quality control of the Ford service I've receive. Customers should be able to trust that when they leave their vehicle with a dealership—especially for a major repair—it will be repaired correctly, properly checked before being returned, and treated with respect while it's in their possession.
• GR

  GariLynne Reed

  Aug 25, 2026
  5.0
  Customer Service at it's finest!
• TT

  T t

  Aug 16, 2026
  1.0
  They talked about all these check points they supposedly do and the price is a bit higher because the value is more with it supposedly being a Ford Blue Certified Vehicle. Within a few weeks the brakes sounded like they were scraping off and on and we are out of State when they got worse so we had to get it fixed while in FL They told us noway someone checked the brakes within the past 4 months because they were so rusted, dirty, dusty and metal to metal.. $654 to fix the rear brakes...rotors and pads and flush the brake fluid/clean the lines because it was so bad. This car was supposedly checked over and stated to be a Certified Vehicle... They added several hundred to the price without informing us to pay for a "paint protection" that they decided to put on the car before we ever even seen or thought of buying it. In our case it was supposedly put on this car several months before we ever came to even look at it as it showed on the carfax. Why would we have to pay for a choice they made before we even think to look and then buy that car? Their choice, it should be on them. Yes, I saw it on the paper added to the price, rolled my eyes, and went along with it as my husband was wanting to be done with car shopping and he personally didn't care about it 🤷‍♀️
• GB

  Greg Baylander

  Jul 3, 2026
  5.0
  Great doing business with Freeport Ford
• MM

  Margaret Murphy

  Jun 23, 2026
  5.0
  What a wonderful breath of fresh air. The people at Freeport Ford are what makes going there important. Ford Motor Company makes it difficult to be a loyal customer due to the contraints they have put on their service and products, yet the personnel here in Freeport, IL are what gave Ford a quality reputation to begin with, THEY stand by the goal of excellent customer service!