Enterprise Rent-A-Car

Reviews

• KW

  Kevin Weiss

  Jun 25, 2026
  5.0
  Evanston location staff is awesome. Professional, courteous and helpful.
• TJ

  Tyla Jenkins

  Jun 23, 2026
  1.0
  My experience at this location was unacceptable. I encountered treatment that felt discriminatory and not aligned with standard customer service expectations. I am reporting this experience so management can investigate and ensure all customers are treated fairly and respectfully.
• SC

  Scott Carlin

  Jun 9, 2026
  1.0
  Had. Reservation for an suv. Arrived two hours late and now they have no car. Unacceptable and beyond bad service. So unlike the Enterprise we are accustomed to. Hope this is an anomaly and not a trend
• JJ

  Jasmyne

  May 30, 2026
  1.0
  I am a frequent Enterprise customer and an Enterprise Plus member, and this was the first time I have ever had such a disappointing experience. When I arrived to pick up my rental, I was denied service by an employee named Christopher Peters. He repeatedly questioned my identification even though my ID was valid and had not expired. My birthday was approaching, but that does not make my identification invalid. I felt singled out, scrutinized, and treated differently than I have been during previous rentals. The interaction was unprofessional, unfriendly, and lacked the level of customer service I have come to expect from Enterprise. As a loyal customer who rents vehicles regularly, I was extremely disappointed by how I was treated. Instead of being assisted respectfully, I felt discriminated against and subjected to unnecessary questioning. I hope Enterprise reviews this situation and provides additional training on customer service, professionalism, and fair treatment of customers. I expect all customers to be treated with courtesy, respect, and consistency, regardless of who is assisting them.
• BJ

  Barbette Johnson

  May 18, 2026
  1.0
  When confirming a vehicle the site should state that you will be notified the day prior for a phone confirmation. I experienced it myself and watch several customers come in thinking they confirmed their rental only to be told that the vehicle was not available if you didn’t confirm via phone the day before. Whats the point of having a confirmation? They should not be able to book beyond what they carry in their lot. Also, the person who attended me seems to have a problem with the treatment he gave to minorities in comparison to whites. That was my experience when receiving my vehicle and returning it. Even though I was there first he would go out of his way to attend to other customers and make me wait. Also, they need more help. I was there for a long time to drop off and receive my vehicle. Further more, I rented a luxury car and he told me it was okay to put 87 gas in the tank. Something didn’t feel right and after research it required premium gas. He was also concerned about the deductible of my insurance. Made me feel like he wanted me to mess up the car so that I would be responsible for it. I love enterprise but I will never use the Evanston location again. Also held 2K deposit on the vehicle I didn’t want. All of the requirements should be outlined when you’re booking the vehicle. The car that was offered was not a large Luxury SUV even though he billed it out for that and was subpar for the occasion with class and cleanliness. I regret that I had to settle due to time constraints and what was available.

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