Enterprise Rent-A-Car

Reviews

• ZZ

  Z

  Aug 28, 2026
  1.0
  08/28/26 I am beyond disgusted with the lack of customer service with enterprise citation department and now this office. A young man, not manager, answered my call and apologized for the lack of treatment I received from the citation department. He was nice enough to try to get me information and assured me he would call me back. He did call me back and mentioned his manager said “call the citation number” David, manager, answered the call and said “I can’t do nothing. You have to call and speak to them and said “I have a lobby full of people and proceeded to hang up the call.” I will report this to corporate. stay away from this location and company.
• GJ

  G Cruz (Jhengheart)

  Aug 8, 2026
  5.0
  Thanks to Scott and his colleagues I forgot his name was. It was all smooth and seamless fast & furious friendly and professional service! Definitely recommend this place for car rental. Great service guys👍🏼!
• SU

  Sol Uson

  Aug 8, 2026
  5.0
  I got a rental Aug 7, and had a great experience here. Scott was super helpful,professional, friendly, good looking😍. i originally reserved for a small SUV but when i saw cars available, ive asked if i can changed to the 7 seater since i have an 80 yr old mom who should have enough leg room.Scott made it possible and i got the 7-seater. the place was clean, and everything was handled quickly. I was there for less than 30mins! Keep up the superb customer service guys!
• MR

  Michael R

  Aug 3, 2026
  5.0
  I was a little skeptical about renting from Enterprise again after an unpleasant experience at the Norwood Park location, but the Elmwood Park branch completely changed my impression. The manager listened when I mentioned the vehicle had a dog odor and made it right without any hassle. The vehicle itself was great, and you can tell he's genuinely customer service-oriented. As long as he's overseeing operations at this location, I wouldn't hesitate to rent from here again. Overall, this was a smooth and pleasant experience.
• AA

  Abs

  Jul 8, 2026
  5.0
  Mid experience but whats there to say about having a standard, temporary car for 31 days after yours was in a hit and run? Three things to note regarding my experience... 1) I received a sedan when I owned an SUV. Not a complaint, but if you want something specific, ask to see the availability. 2)I was charged for (1) Day of rental use not covered by my insurance, yet recieved no notification about my allotted time being expired from Enterprise or Gieco. Didn't check my spam email but no courtesy call? 3)CSRs were nice and professional. Though the manger Scott S was no one to be seen. Interesting. Can't say Enterprise would be my next choice if given the option. My low-stake situation didn't require much but also it's just a rental shop...