Enterprise Rent-A-Car

Reviews

• MN

  Mariana Nieto

  4 days ago
  5.0
  Rob assisted me during my most recent rental and he was very friendly, professional and efficient in checking me in and helping me get a rental vehicle. The location this morning was desperately short staffed and he was working extremely well through the pressure, multiple ringing phone lines, plus a long in store line. He provided AMAZING customer service and made sure I understood all of the rental terms and took time to slide in some additional jokes with every customer he served; I’m sure he pleaded for help on the inside but he smiled on the outside and continued to push through welcoming more people to come in with each phone call. I’m positive he’s already a great value to the company but definitely deserves more appreciation for handling the environment alone. Overall I was very satisfied with the level of service I received at the facility and will definitely be returning to Enterprise for my future rental needs.
• JA

  Jacqueline Aguilera

  May 1, 2026
  5.0
  I never write reviews but I truly think that this place deserves a full 5 stars. I was in a car accident and by the next day i was able to get a rental. It was the first time ever renting a car but the staff was so kind and guided me throughout the entire process. I did go in on a Saturday in which they were busy but Rob was working so efficiently and quickly! I was honestly amazed at how composed he was making sure every customer was taken care of properly. When I received the rental I had a few issues with the car but their manager (Rob) was SO accommodating and helped me solve the issue so quickly! Please understand that we are all human and the issues i had with the car were NOT their fault and their ability to fix my situation was AMAZING!! I truly want to thank the entire team for being so kind and understanding for my situation.
• EG

  Eddie Gonzalez

  Apr 29, 2026
  1.0
  The little girl pretending to be an adult provided THE WORST service EVER!! Extremely unprofessional!! From the moment I walked in she was finding every reason NOT to rent to me rather than find a solution! I will never go here again and I will tell EVERYONE I know to stay away!
• AG

  Abraham GK

  Apr 22, 2026
  2.0
  Let me start by saying that the staff here is very good they are very helpful and respectful. unfortunately, they are usually understaffed so this makes the waiting time much longer. many times, they are not able to provide you with the type of vehicle you requested due to shortage of vehicles, or your reservation is pushed back a couple of hours making you late to your destination. They also need to put much more attention when vehicles come back smelling like cigarettes or marihuana. I have denied a few times rentals that smell like smoke specially marihuana. Is not only the staff's fault. The staff also needs help in this location. District managers or regional managers of Enterprise you need to HELP your employes to make this a better rental location. You are lucky to have this great team in Elgin Chicago st location. Thank you!
• JR

  Jose Rosado

  Apr 12, 2026
  1.0
  I made a reservation a week in advance, and then—a day before the scheduled pickup—I stopped by to confirm. They assured me that the car would be ready for me the following day. However, when I returned the next day—Saturday—they gave me nothing but trouble, only to finally tell me that they wouldn't rent to me after all because I am hispanic

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