Elgin Volkswagen

Reviews

• BB

  Bill

  3 days ago
  5.0
  I’ve always been happy with the Elgin VW service department- Erv is one of the reasons I’ll continue to having my vehicle serviced there- They know my Atlas and I feel I have a clear understanding of the vehicles condition after each service -
• KM

  Katie McConville

  4 days ago
  1.0
  i know dealerships typically rip you off for service, and since it’s hard to find a euro mechanic in a pinch, i figured i’d pay the extra couple hundred bucks to get a service light checked. but good god. this place is insane. gave me a repair quote for 6k. took it to get a second opinion, no work was needed. $0. the light is a result of a faulty part in the engine that sometimes throws for no reason. i’ve even had this vw dealership fix it for me for $0 a few years ago. but now that’s 6 grand. don’t know if it’s because i’m a young female, they thought they could pull a fast one but they lost a customer for life and im telling everyone i know- don’t buy a car here. don’t get service here.
• ER

  Elizabeth Riffe

  6 days ago
  5.0
  Nice and friendly, they told me where is the waiting room free coffee Free bottle of water and free wi-fi. Then they inspect my car and they told me what my car needs beside oil change. reliable price abd I'm happy highly recommend..👍
• MB

  Mark Burrage

  Apr 30, 2026
  4.0
  Went in for a quick inspection of my ID-4. Service was quick and smooth and the customer service is outstanding. I even got a free car wash. Only thing I didn’t like was getting solicited as soon as I sat in the waiting room. (Via text message)they wanted to buy my car. I asked them to trade for a brand new one, they declined and the sales guy in the lobby simulating something I wont mention is a sign of immaturity so I hope he grows up soon.
• HV

  Hayley Vandenbush

  Apr 28, 2026
  1.0
  Do not go to this dealership! They are scamming people. We drove a long way to look at a car, but the second we arrived, they tried to talk us into something newer and more expensive because they "suddenly realized" there was a recall. We do not think the advertised vehicle even exists. Not to mention, extra fees and higher registration costs than normal. Do not go here. Stick to locally owned and operated honest dealerships with personnel that are actually qualified to sell cars, not to scam people!

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