Bill Kay's Downers Grove Nissan

Reviews

• EM

  Elena McNab

  4 days ago
  4.0
  Kevin did such a great job helping me find my new 2026 Nissan Kicks SV. He helped me solidify a good deal and was super transparent. It was a long day but he made sure to keep it engaging and went through all my options. Make sure to work with Kevin!
• LB

  Laura Bruce

  Aug 14, 2026
  5.0
  I hate the car buying process, especially predatory salesmen and the HOURS of fake haggling. Keith Supler was NOTHING of the sort. He is an outstanding sales agent who is direct, relatable and honest about all the ugly realities of the process. He truly went above and beyond to work with me and get me into the car that fit MY needs, not his. Not one empty promises, including get me the $ amount I could handle and got me out the door 45 minutes later. I will absolute refer Keith Supler to anyone that is looking for a new vehicle! He is a great asset to Bill Kay Nissan and the industry as a whole.
• JD

  Jordan Durkee

  Aug 10, 2026
  1.0
  Do not use this dealer. When I was interested in a vehicle people were answering and calling me back, great communication. After I made a purchase it’s like they knew it was me and avoided conversation and dodged me every step of the way. Purchased a truck and have had nothing but issues. Was told that this truck had a full service check. One week after buying this truck I have had to put 7K$ into it. Was told by mechanic oil had not been changed in a very long time. Camshaft lifter rockers water pump belts tensioners tire pressure sensors one thing after another I absolutely regret purchasing from them.
• SS

  Sayuj Shah

  Aug 5, 2026
  1.0
  Would've been 5 stars if everyone there was like Zain. Zain was a professional start to end and saved the deal when the sales manager came back with a jacked up price I never agreed to. I established a price before I came in because I wanted to show up, test drive, and sign all the paperwork no haggle. Unfortunately, we learned it didn't have all the features that were written online. I'm talking nearly $1,800 worth of features I had expected when I agreed to the original OTD. I let one of them slide but then 2 more features I learned at the dealership also gone coming out to $1,100 gone. So it only felt right I should get some money off. Instead, the sales manager, Joe, came over with an old OTD that was not agreed upon and said my price was "ridiculous." He offered to have heated seats installed which was a good gesture but things went sour when I just wanted the price knocked down. I admittedly may have said something that came off unprofessional due to when he said my price was "ridiculous." And he told me to leave to which I gladly did. I could afford to wait and had other options lined up. But Zain saved the deal. He calls me back as I'm halfway back home and we agreed on a number that made everyone happy. The sales manager handled it with class and did apologize, which I respected. But the wasted time from it even having to get to that point didn't sit well with me. From there, Zain speedily got out paperwork and we got it all handled. But, after that it took over an hour to get to the finance guy. We had to sit there waiting. When I did get to the finance manager, Randall, I'm trying to just sign and get out of there. He was kind at first then became VERY passive aggressive when I declined any extended warranty. I just bit my tongue and wanted to get out of there. All in all, Zain was awesome. He was the glue that kept it all together and saved the deal. But there's a lot of ego elsewhere in the building. The vibe felt off still and tense unnecessarily. Especially Randall, who came off highly unprofessional with his remarks he kept making passive aggressively. Highly recommend working with Zain, but be prepared for some BS to deal with when it comes to everyone else. It's a shame because I left the place feeling like I should be more happy but it just wasn't as smooth of a process as it should be, making me feel more exhausted than excited. UPDATE: Found out they did a hard credit inquiry pull when they explicitly told me they wouldn't and is also unnecessary since I was not financing. So now I gotta deal with getting that removed and just knocked em down another star. Typical sleazy car dealership like most others. They also wouldn't respond to me now, including Zain. Couldn't recommend this place less now. Unprofessional and liars
• KR

  Kingdom Records

  Aug 3, 2026
  1.0
  I just called to see if a piece of plastic that's hanging down causing a lot of noise from me driving through flooded water Saturday morning down highland avenue could be looked at I was told even though I have a warranty on my Nissan rogue that it would be $30 to put in the air and $150 just for them to flap the flap back and screw it in I don't know who they think they are trying to take advantage ALL I NEEDED WAS FOR A SIMPLE PLASTIC FLAP THAT WAS HANGING DOWN TO BE UNSCREWED AND IT WAS DONE AT ANOTHER SHOP FOR ONLY $10 I TOLD THE GENTLEMAN EXACTLY WHAT I NEEDED DONE AND HE MADE A $10 1 MINUTE JOB A HUGE PROJECT AND TAX THE HELL OUT OF ME FOR SOMETHING THAT WAS SO SIMPLE TO DO I JUST COULDN'T DO IT BECAUSE I'M STILL RECOVERING FROM A PREVIOUS SURGERY