Enterprise Rent-A-Car

Reviews

• RB

  Robert Bowker

  3 days ago
  5.0
  Did a 1 way rental from Minnesota and dropped off at this DeKalb location. Process was smooth and Taylor was very nice and professional. Was nice to get ride to where I needed as well. 5 Star Service for sure
• JS

  Jim Salerno

  Jun 20, 2026
  1.0
  Completely messed up my plans by not having a car available at the scheduled time of pick up. I would highly recommend calling ahead even though you have a reservation. When I asked for a manager to call me so we could work out a solution (I was considering driving to Ohare to get a car if needed) they never called me. Renter Beware!
• MG

  Matt Gohring

  Jun 19, 2026
  1.0
  I have been stranded, with or without a vehicle, at this specific location multiple times. I sincerely wish there were more options in the area, but right now there are few. This company and location are just terrible. Recently made a reservation and confirmed I would pick it up early Saturday. The reservation was put in for 9:00 am. I went to pick up at about 10:30 am on Saturday. The vehicle was given to another customer. I only needed to pick up the vehicle on Sunday and explained that we would pick it up Saturday between a few activities. When I arrived, I was told the vehicle was getting an oil change next door. Then someone in the office called the person I was talking to in, and suddenly I was told there were no vehicles available. The rental was on a corporate account we reached out. Then, later that afternoon, I was told a compact car was now available for me, but I had ordered a midsize SUV. Just a runaround. I would do my best to avoid this location and Enterprise as a whole.
• PM

  Patrick McGuire

  Jun 17, 2026
  5.0
  I rented a vehicle from Enterprise in DeKalb and worked exclusively with Jack Dillman. From the moment I arrived, Jack was warm, welcoming, and made the entire rental process seamless. What impressed me most was that after the first day, Jack personally called to check on my trip and make sure everything was going smoothly. That level of customer service is rare and truly appreciated. When I returned the vehicle, the check-out process was just as easy and efficient. Throughout the entire experience, Jack demonstrated outstanding professionalism, kindness, and genuine care for his customers. I highly recommend Enterprise in DeKalb for anyone in need of a rental car. If possible, I would suggest calling ahead and asking to work with Jack Dillman. He goes above and beyond to provide exceptional service and truly cares about the people he serves.
• HH

  Heidi Hartwig

  Jun 4, 2026
  1.0
  Enterprise as a whole is unbelievably worthless. Had a reservation for over a week, get a call the day of that there's nothing available. Contact customer service twice, promised they'd send a car from another location, even called again to confirm. Show up and the manager was never spoken to about any of this, there's no vehicle for us. Long story short we're taking my car and this corporation screwed us for vacation. Steer clear!

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