Enterprise Rent-A-Car

Reviews

• BF

  ben frazier

  Aug 15, 2026
  1.0
  I called and set a reservation only to be called back by the on-site employee 10 min later to be told that they had no vehicles and were completely booked out. if that was the case why did the reservation I set even go through? you figure the person setting up the original reservation would have access to this information. I was also told that they would let me know if anything changed between then and now, I have not heard anything at all. finally I would like to say that I am disappointed that there was no attempt to keep my business by finding an alternate way to get a vehicle ready. how many sites around this area could they maybe have gotten a car sent over? I didn't have any requirements on what kind of vehicle I wanted other than it wasn't horrible on gas. Personally I felt like my business didn't really matter to them at all.
• CE

  Clyde Edmonds

  Jun 29, 2026
  1.0
  Had a reservation for pickup was running late so I called at 5:44pm just to confirm a few details to pick up the next day was placed on hold for like 13 minutes until they closed which was 6pm like come on simple information is all I needed
• JD

  Joyce Duesterhoft

  May 27, 2026
  2.0
  The initial smell was over powering but clean . Once it faded you can then smell stale odor, evidently it was a smoked in catr at some point. Otherwise clean
• SJ

  Shaylee Johansen

  May 21, 2026
  1.0
  Update: One week later, still being put through hoops to get this resolved. Still have not received my deposit or compensation back. Have not received a call from "regional" after being told to keep my line open three days last week. OG: Super disappointed with this whole experience. Was told to pick up the rental truck at a certain time, the employee was 45 minutes late. I was not told about the $300 deposit when booking, so that was a huge blow on my budget when picking up the truck. We were disclosed about a trim part that was falling off above the wheel well of the truck. "It should stay on", we didn't want to be held liable for further damage or loss of peices, so we unclipped it and clipped it back on when we returned the truck. Additionally, I had to air up the tires and the oil wasnt changed prior to picking up the rental. We were also given the truck with an empty fuel tank. Upon returning the truck, the employee did not do an inspection wuth us. I had asked, and he said he was busy with someone else and rushed us out and continued to proceed with the other customers rental. I tried to call later that day with questions, no one answered. I called THREE times the next day with no answer or return call. Then I tried again, and my calls just started going straight to "No one is available to take your call, goodbye". I still have not received my deposit back. I called customer service this morning. Apparently, our rental hadn't even been closed out yet. Now its being sent to a district manager and I am still patiently waiting for a call of resolution. Im sure Enterprise is wonderful, but this location lacks professionalism and customer service and put a bad taste in my mouth.
• KH

  K Hastings

  May 19, 2026
  1.0
  Do not rent a car from this location. They do not answer their phones. They do not have the cars to rent and they do not know when cars will be available. There is no customer service at all. Very poor service.

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