Safelite AutoGlass

Reviews

• PV

  Priya Vibhakar

  3 days ago
  1.0
  I initially submitted my windshield claim over a month ago. A representative from the Berwyn office came to my place of employment and replaced my windshield. Unfortunately, while driving home, I noticed significant distortion in the glass. I contacted the company and made an appointment at the Cresthill location to have the issue addressed. Because of my work schedule, I specifically made arrangements to bring my vehicle in on a Saturday. When I arrived, I was told by Jamie, the manager, that they did not have the correct windshield in stock and that I would need to return during the week. I explained that I would not be able to return during the week, so Jamie scheduled a representative from the Berwyn office to come to my workplace the following Wednesday between 1:00 and 5:00 p.m. I waited at my job until 5:00 p.m. for the representative to arrive. When he came, he confirmed that there was distortion in the windshield. I asked if he was going to replace it, and he explained that his responsibility that day was only to inspect the windshield and report the issue back to his office. He told me that his manager would contact me. No one ever contacted me. Instead, I received a reminder call telling me that I needed to bring my vehicle to the Berwyn office that week. I called and spoke with Jorge, the manager, who then explained that my vehicle needed to come into the office because the windshield required calibration. I explained to Jorge that the Berwyn location is approximately an hour away from my workplace and that, given the circumstances, I preferred to have the issue resolved at the Cresthill location. After all of the previous scheduling issues, I finally made another appointment at Crestview for a Tuesday. When I arrived at the Cresthill location, Jamie again told me that they did not have all of the necessary parts and that I would need to leave my vehicle for several hours. At this point, I have spent an unreasonable amount of time dealing with an issue that should have been resolved during the original windshield replacement or, at the very least, handled efficiently once I reported the distortion. This has been one of the worst customer service experiences I have had with a company in a very long time. The biggest issue is not simply that the windshield needed to be replaced or calibrated. The issue is the complete lack of communication, coordination, and consideration for my time. No one seemed to have a clear understanding of what needed to be done. No one properly explained the issue or the steps required to resolve it. I repeatedly had to rearrange my schedule, wait for representatives who were unable to resolve the problem, travel to different locations, and make multiple appointments, only to arrive and discover that the location did not have the necessary windshield or parts. Both managers, Jamie and Jorge, failed to provide the level of communication and customer service I would expect. If there were parts, calibration, or windshield availability issues, those should have been identified and clearly communicated to me before asking me to take additional time away from work and make another trip. My time is valuable, and I should not have had to repeatedly take time away from work because of a lack of coordination between your offices and representatives. I am requesting that someone from management review this entire situation and explain how this was allowed to happen. I would also appreciate an appropriate resolution for the amount of time and inconvenience I have experienced throughout this process. I hope this feedback is taken seriously because the experience has been extremely frustrating and far below the level of customer service I expected.
• BB

  Bob Breitbarth

  4 days ago
  1.0
  Safelite was scheduled between 8-12. Received a call at 8:15 saying it will now be between 2-4. With this change I was not able to go to work in the afternoon and missing the whole day instead of half a day. All they had to say was AI made up a schedule and they have to stick with it. They did offer for me to reschedule but that would result in same or more loss of time at work. Be careful when you put in your request for time because it may change.
• MB

  MARY ANN Burton

  6 days ago
  2.0
  Had them replace back windshield on Jeep. Called to say that my clip on the windshield was broken and the wiper would not work because the clip would not stay together . Wanted me to replace the back motor in order for it to work. I declined that service and was given another call to state my Jeep was ready and then told the red clip for the wiper assembly was in the back along with a broken wiper nozzle. I was able to get the clip back in but and the wiper does work but because the nozzle assembly was broken ( looks like the nozzle was removed improperly and the internal guts of the nozzle are damaged and there is no replacement pieces for that because it is part of the motor assembly) So they broke the nozzle and now expect me to pay for a new motor. Just to be clear the wiper nozzle worked prior to this.
• TS

  Tracy Steffen

  Sep 16, 2026
  5.0
  I was initially nervous about this appointment since I booked online (normally I like to talk with someone, especially since I used insurance) - but it was super simple and they arrived exactly when they said they would, Technicians were super nice and did an excellent job replacing my windshield and answering questions! Oh and I used the mobile service. So convenient! Thank you!
• JJ

  Jennifer Juknuis

  Sep 16, 2026
  1.0
  I came in Windshield replacement Through my insurance company Somehow another they cracked my protector on my radio. They said it came in there like that.Today was the first time driving in the rain my rain sensors wont-work on my windshield they give me a hard time of trying to come out to my house or my work they want me to come to their place. My life is business too. It's a brand new 2026 equinox midnight edition.

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